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Added 13 mins ago
Manager, Sales Compensation
Aviso
Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
…incentive plans effectively drive sales performance, support business objectives, and align with organizational priorities. Working closely with Sales, Finance, and People teams, the…
Added 13 mins ago
Operations Manager
IntouchCX
Winnipeg, MB
Full-time
Develop solutions to improve business performance and partner success
Added 14 mins ago
Senior Process Engineer
Enerflex Ltd
Calgary, AB
Enerflex places its core Values of Integrity, Commitment, Creativity, and Success into action across all aspects of the business. Our innovation, strong commitment to safety, and superior…
Added 14 mins ago
Procurement Coordinator - Contract
Brewers Retail Inc
Bolton, ON
…part of communities across Ontario, growing into an integrated business that includes Ontario's largest beer retailer, a leading beverage distributor, and a trusted partner in beverage…
Added 14 mins ago
Senior Painter
Powell
Acheson, AB
Full-time
…typically available and will be considered only where supported by business needs and applicable legal…
Added 14 mins ago
Senior Director, Client Partner
Zaelab
Remote, Canada
Full-time · Remote
…organizations transform the way they sell, serve, and operate. We partner with complex manufacturers, distributors, and enterprise brands to solve meaningful business challenges through…
Added 14 mins ago
Manager, Journey Enablement, Assisted Onboarding
BMO
Toronto, ON · BMOPLACE
Full-time
Partner with Product, Operations, Digital, Technology, Frontline teams and Business Governance partners to define requirements, resolve issues and execute changes.
Added 14 mins ago
Manager, Sales Compensation
Aviso Wealth
Remote, Canada
$110,000 to $135,000 CAD / year
Full-time · Remote
…incentive plans effectively drive sales performance, support business objectives, and align with organizational priorities. Working closely with Sales, Finance, and People teams, the…
Added 14 mins ago
Recruiter (12 Month Contract)
Aviva
Mississauga, ON · Toronto, ON
…contract. In this onsite role in Mississauga, Ontario, you will partner with hiring managers and business leaders to manage full recruitment cycle activities, from intake meetings and…
Added 14 mins ago
Manager or Senior Manager, Front Office Technology & Business Delivery
AIMCo
Calgary, AB · AB · Edmonton
Full-time
This is a highly visible leadership opportunity at the intersection of technology and investments. As a people leader, you will be accountable for delivering technology solutions that…
Added 14 mins ago
Senior Advisor Onboarding & Transitions Specialist
Manulife
Winnipeg, MB · Halifax, NS · Burlington, ON · Waterloo, ON
Full-time
The Sr. Advisor Onboarding & Transitions Specialist is a critical, multi-functional role within the Manulife Wealth Business Development organization. The role supports new advisors joining…
Added 14 mins ago
Customer Experience Associate
KITH
Vancouver, BC · Kith Vancouver
Part-time
…the operations & visuals teams, they are ready to support the business’ needs across all departments. Working under the direction of the Manager on duty, the Customer Experience Associate…
Added 14 mins ago
Director, Advanced Markets
HUB International
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB · London, ON · Woodbridge, ON · Montreal, QC
Full-time
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who…
Added 14 mins ago
Bilingual Talent Acquisition Partner, Retail (Contract)
Sephora
Montreal, QC
Ready for a career glow-up? As the Talent Acquisition Partner for Retail, you’ll manage the full-cycle recruitment process, proactively attracting, sourcing, and hiring top talent for…
Added 30 mins ago
Designer Principal UI/UX / Principal UI/UX Designer
Highdive
Montreal, QC
Added 30 mins ago
Local Account Executive
XPO
Edmonton, AB
1 year of direct business-to-business selling experience supporting both local and national sales efforts
Added 30 mins ago
Marketing & Communications Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
…role partners closely with internal stakeholders across the business to support corporate, operational, and incident communications, and collaborates with internal teams including Corporate…
Added 30 mins ago
Strategic Account Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
Use consultative approach to identify opportunities to accelerate partner’s business in terms of asset growth, efficiency, and profitability.
Added 30 mins ago
Product Analyst (Loan Transactions)
FCC / FAC
AB · Regina, SK · Agriculture Place
Full-time
…corporation, we provide financing, knowledge resources and business management software to over 103,000 customers…
Added 30 mins ago
Bilingual Marketing & Event Associate
Apotex
Toronto, ON · North York, ON
$72,284.85 to $101,198.79 CAD / year
…affordable, innovative medicines and health products for millions of people worldwide, with a broad portfolio of generic, biosimilar, innovative branded pharmaceuticals and consumer health…
Added 30 mins ago
Senior Business Solutions Team Lead (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We move fast. We think boldly. We are elite. We hire people who challenge the status quo and push campaigns past what’s expected - sparking demand for bold, innovative brands. If you live…
Added 30 mins ago
Senior Salesforce Consultant (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We move fast. We think boldly. We are elite. We hire people who challenge the status quo and push campaigns past what’s expected - sparking demand for bold, innovative brands. If you live…
Added 30 mins ago
Senior Revenue Operations Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We move fast. We think boldly. We are elite. We hire people who challenge the status quo and push campaigns past what’s expected - sparking demand for bold, innovative brands. If you live…
Added 30 mins ago
Salesforce Senior Consultant Manager (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We move fast. We think boldly. We are elite. We hire people who challenge the status quo and push campaigns past what’s expected - sparking demand for bold, innovative brands. If you live…
Added 30 mins ago
Associate Director, Revenue Operations (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
We move fast. We think boldly. We are elite. We hire people who challenge the status quo and push campaigns past what’s expected - sparking demand for bold, innovative brands. If you live…

HUB International

Client Experience Representative

Chilliwack, BC, Canada

Pay: The expected salary range for this position is $40,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level.
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

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Original job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Hi, we’re HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity

Are you someone who genuinely loves helping people, stays calm under pressure, and takes pride in making every interaction count? Do you enjoy a role where no two days are exactly the same,one that blends relationship-building, insurance transactions, and real client service into one dynamic position? If so, we’d love to hear from you.

As a Client Experience Representative, you will be the first voice clients hear when they call anywhere across HUB Canada West and you’ll play a hands-on role helping clients connect to the insurance solutions they are looking for. This role is built around a single priority: an exceptional client experience, every time, across everything you do.

What Sets You Apart

The strongest candidates for this role combine composure with a drive to get things done. You stay steady under a busy workload without letting quality slip, read each situation quickly, and know what needs attention first. You bring genuine warmth to every conversation, take pride in representing HUB’s commitment to service excellence, and have the confidence and energy to meet targets while keeping every client interaction feeling personal.

What You’ll Bring to Our Team

A genuine passion for delivering an exceptional client experience, every time, no exceptions
A self-starter mentality with the drive to meet and exceed performance goals
A calm, steady presence under pressure, you don’t let a busy day affect the quality of your service
Confident, articulate communicator who builds rapport instantly and makes every caller feel heard
Detail-oriented and organized, someone who can multitask under pressure and stay accurate
Reliable and accountable, your team and your clients can count on you
Proficiency in Microsoft Office Suite and CRM or broker management systems
Experience in a call centre, reception, retail, or client-facing role is an asset, if you’ve worked in a high-volume, client-facing or target-driven environment, you’re already one step ahead
Insurance or financial services experience is a strong asset, but not required
Level 1 Insurance License is an asset, but absolutely not required; we’ll support you in obtaining it

A Day in the Life

Serve as the first live point of contact for inbound calls across HUB Canada West branches, resolve inquiries and ensure every client is connected with a broker who can assist them
Manage high call volumes with professionalism, patience, and genuine warmth, staying calm and composed no matter how busy it gets
Accurately route calls and inquiries to the right person, department, or branch the first time
Prioritize and triage effectively, recognizing urgent client needs and resolving or escalating them quickly
Build and maintain strong relationships with clients, teammates, and auto dealership partners
Actively promote and sell insurance products to ensure clients have the best possible coverage for their needs, meeting and exceeding daily, weekly, and monthly targets
Maintain accurate, real-time client records in the Broker Management System (EPIC)
Provide administrative support across the branch network and champion a client-first culture in everything you do

How Success is Measured

Client satisfaction and call quality scores
First-call resolution and response time
Sales targets and transaction accuracy
Accuracy and speed of call routing and handoffs
Consistency and reliability across high-volume periods

Salary Expectations

The expected salary range for this position is $40,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses and commissions for some positions.

If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.

Why Join HUB?

Do you enjoy making friends? We love making friends: join our team of amazing people who all get along and thrive together!
We work hard and play hard! Get ready for our Staff Holiday Parties!!
Paid day off for your birthday – we want to celebrate you!
Paid day off for volunteering in your community; HUB is a company that gives back and is active in our communities
Lots of company perks, comprehensive benefits, RRSP matching, and great compensation
Room to grow within the organization, opportunities for advancement across HUB Canada West

Your Future with HUB

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations, or programs.

What Makes Us Different Than All the Rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

Entrepreneurship: We encourage innovation and educated risk-taking.
Integrity: We do the right thing every time.
Teamwork: We work together to maximize results.
Accountability: We measure and take responsibility for outcomes.
Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way, apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to hcw.hr@hubinternational.com. Only candidates selected for an interview will be contacted.

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
Inserted bullet information here

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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More about this job

Responsibilities

Serve as the primary point of contact for inbound client calls, resolving inquiries and routing them to the appropriate departments. Manage high call volumes while maintaining accurate records and promoting insurance products to meet performance targets.

Requirements

Candidates should possess strong communication skills, a detail-oriented mindset, and the ability to remain calm under pressure. Proficiency in Microsoft Office and CRM systems is required, while insurance experience or a Level 1 Insurance License is considered an asset.

Skills

Customer service
Relationship building
Communication
Multitasking
Problem solving
Attention to detail
Microsoft Office Suite
CRM
Broker management systems
Sales
Call handling
Triage
Administrative support
Accountability
Adaptability

Benefits

Extended health benefits
Disability insurance
RRSP matching
Paid time off
Paid birthday off
Paid volunteering day
Bonuses
Commissions
Paid parental leave
Wellbeing program

Visa sponsorship

Not detected in the job text

Keywords

Insurance brokerage
Client experience
Inbound calls
Broker management system
EPIC
Risk management
Employee benefits
Wealth management
Sales targets
Customer satisfaction
Administrative support
Insurance license
Financial services
Relationship management
Call center

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