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Added 36 mins ago
Claims Representative
Cowan Insurance Group
Cambridge, ON
$45,700 to $64,000 CAD / year
Full-time
Reporting to the Manager, Claims the successful candidate will be responsible for the reporting, management, and resolution of new and existing property, auto and liability claims for…
Added 36 mins ago
Claims Representative
Cowan Insurance Group
Hamilton, ON
$45,700 to $64,000 CAD / year
Full-time
Reporting to the Manager, Claims the successful candidate will be responsible for the reporting, management, and resolution of new and existing property, auto and liability claims for…
Added 36 mins ago
Claims Representative
Cowan Insurance Group
Brantford, ON
$45,700 to $64,000 CAD / year
Full-time
Reporting to the Manager, Claims the successful candidate will be responsible for the reporting, management, and resolution of new and existing property, auto and liability claims for…
Added 4 hours ago
Senior Market and Trading Specialist
Royal Bank of Canada
Vancouver, BC
Full-time
Customer Service, Customer Service Management, Decision Making, Equity Research, Excel Reports, Interpersonal Relationship Management, Investment Management, Investment Performance…
Added 12 hours ago
Senior Specialist Trade Centre
IG Wealth Management
Quebec, QC
Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 13 hours ago
Financial Services Representative
CIBC
New Westminster, BC
Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 14 hours ago
Client Care Representative - Personal Lines
HUB International
Quesnel, BC
Full-time
…network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so…
Added 14 hours ago
Client Experience Representative
HUB International
Chilliwack, BC
Full-time
…network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so…
Added 14 hours ago
Financial Services Sales Associate
WBU
AB · Edmonton, AB
Full-time
As a Financial Service Representative, you'll help individuals, families, and business owners protect their income, build wealth, and plan for life's big milestones. We train you, help you…
Added 15 hours ago
Licensed Life Insurance Representative
Optimize Financial Group
Toronto, ON
Full-time
Optimize Financial Group is a premier wealth management firm based in Toronto, ON, dedicated to helping clients achieve their financial and life goals. We provide personalized financial…
Added 16 hours ago
Prospr Advisor
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
Full-time
As a member of our dynamic team, you will provide holistic Life, Health and Wealth solutions for new and existing clients. You are a team player who enjoys helping Canadians meet their…
Added 17 hours ago
Investment Advisor
CIBC
Wolfville, NS
Full-time
…Wood Gundy client portfolios through dedicated relationship management, trusted investment advice and exceptional client service. As an Investment Advisor you will use the tools provided by…
Added 17 hours ago
Financial Services Representative II - 6 Months Contract
CIBC
Selkirk, MB
Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 17 hours ago
Investment Advisor Assistant, Wealth Management
Canaccord Genuity Group Inc.
Calgary, AB
Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 17 hours ago
Executive Assistant – Equity Research
Canaccord Genuity Group Inc.
Toronto, ON
Full-time
Canaccord Genuity Group Inc. (TSX: CF) is an independent, full-service financial services operating through two principal businesses: capital markets and wealth management. Canaccord…
Added 17 hours ago
Associate
Richardson Wealth Ltd
Victoria, BC
As a leading Canadian wealth management organization, Richardson Wealth offers the personal touch of a boutique firm while delivering big results. With offices across the country, we are…
Added 19 hours ago
Wildlife Park Attendant (Visitor Services) (Casual Vacancies)
The Government of Nova Scotia
Shubenacadie, NS
…Department of Natural Resources is responsible for the development, management, conservation and protection of forest, parks and wildlife resources and the administration of Crown land.…
Added 20 hours ago
Associate Portfolio Manager
Chronicle Wealth
Toronto, ON
Full-time
Chronicle Wealth is a leading multi-family office providing independent wealth counsel to highly successful Canadian families. Our multidisciplinary team provides strategic investment,…
Added 20 hours ago
Financial Planning Internship - Wealth Advisor Practice - Winter 2027
IG Wealth Management
AB · Alberta, Canada
Volunteer
You’ll work under the supervision of a Wealth Advisor and may be involved in a variety of activities related to client service, practice management, financial planning support, and business…
Added 20 hours ago
Senior Specialist Trade Centre
IG Wealth Management
MB · Manitoba, Canada
Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 21 hours ago
CEO and Chief Librarian
Town of Bracebridge
Bracebridge, ON
$130,020.8 to $152,115.6 CAD / year
Full-time
…Library Board, and be responsible for the leadership, general management, operations and financial management of the Bracebridge Library and for advancing the library’s strategic direction…
Added 21 hours ago
Business Analyst - IT V
Robertson & Company Ltd.
Toronto, ON
Contract
…most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail…
Added 22 hours ago
Investment Banking Associate - Origination
Canaccord Genuity Group Inc.
Toronto, ON
Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 22 hours ago
Auto Insurance Advisor
HUB International
Winnipeg, MB
Part-time
When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world…
Added 22 hours ago
Financial Services Representative - Full Time
Meridian Credit Union
Barrie, ON
$50,000 to $53,000 CAD / year
Full-time
As our Financial Services Representative, you will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In…

HUB International

Client Experience Representative

Chilliwack, BC, Canada

Pay: The expected salary range for this position is $40,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level.
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

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Original job description

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Hi, we’re HUB!

We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity

Are you someone who genuinely loves helping people, stays calm under pressure, and takes pride in making every interaction count? Do you enjoy a role where no two days are exactly the same,one that blends relationship-building, insurance transactions, and real client service into one dynamic position? If so, we’d love to hear from you.

As a Client Experience Representative, you will be the first voice clients hear when they call anywhere across HUB Canada West and you’ll play a hands-on role helping clients connect to the insurance solutions they are looking for. This role is built around a single priority: an exceptional client experience, every time, across everything you do.

What Sets You Apart

The strongest candidates for this role combine composure with a drive to get things done. You stay steady under a busy workload without letting quality slip, read each situation quickly, and know what needs attention first. You bring genuine warmth to every conversation, take pride in representing HUB’s commitment to service excellence, and have the confidence and energy to meet targets while keeping every client interaction feeling personal.

What You’ll Bring to Our Team

A genuine passion for delivering an exceptional client experience, every time, no exceptions
A self-starter mentality with the drive to meet and exceed performance goals
A calm, steady presence under pressure, you don’t let a busy day affect the quality of your service
Confident, articulate communicator who builds rapport instantly and makes every caller feel heard
Detail-oriented and organized, someone who can multitask under pressure and stay accurate
Reliable and accountable, your team and your clients can count on you
Proficiency in Microsoft Office Suite and CRM or broker management systems
Experience in a call centre, reception, retail, or client-facing role is an asset, if you’ve worked in a high-volume, client-facing or target-driven environment, you’re already one step ahead
Insurance or financial services experience is a strong asset, but not required
Level 1 Insurance License is an asset, but absolutely not required; we’ll support you in obtaining it

A Day in the Life

Serve as the first live point of contact for inbound calls across HUB Canada West branches, resolve inquiries and ensure every client is connected with a broker who can assist them
Manage high call volumes with professionalism, patience, and genuine warmth, staying calm and composed no matter how busy it gets
Accurately route calls and inquiries to the right person, department, or branch the first time
Prioritize and triage effectively, recognizing urgent client needs and resolving or escalating them quickly
Build and maintain strong relationships with clients, teammates, and auto dealership partners
Actively promote and sell insurance products to ensure clients have the best possible coverage for their needs, meeting and exceeding daily, weekly, and monthly targets
Maintain accurate, real-time client records in the Broker Management System (EPIC)
Provide administrative support across the branch network and champion a client-first culture in everything you do

How Success is Measured

Client satisfaction and call quality scores
First-call resolution and response time
Sales targets and transaction accuracy
Accuracy and speed of call routing and handoffs
Consistency and reliability across high-volume periods

Salary Expectations

The expected salary range for this position is $40,000.00 to $50,000.00 and will be impacted by factors such as the successful candidate’s skills, experience, and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses and commissions for some positions.

If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization.

Why Join HUB?

Do you enjoy making friends? We love making friends: join our team of amazing people who all get along and thrive together!
We work hard and play hard! Get ready for our Staff Holiday Parties!!
Paid day off for your birthday – we want to celebrate you!
Paid day off for volunteering in your community; HUB is a company that gives back and is active in our communities
Lots of company perks, comprehensive benefits, RRSP matching, and great compensation
Room to grow within the organization, opportunities for advancement across HUB Canada West

Your Future with HUB

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB, you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations, or programs.

What Makes Us Different Than All the Rest?

Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

Entrepreneurship: We encourage innovation and educated risk-taking.
Integrity: We do the right thing every time.
Teamwork: We work together to maximize results.
Accountability: We measure and take responsibility for outcomes.
Service: We serve customers, communities and colleagues.

If you value what we value, and like the perks along the way, apply TODAY!

The employment offer is contingent upon completion of a successful background check.

HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com. If you require any accommodations during the hiring process, please reach out to hcw.hr@hubinternational.com. Only candidates selected for an interview will be contacted.

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
Inserted bullet information here

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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More about this job

Responsibilities

Serve as the primary point of contact for inbound client calls, resolving inquiries and routing them to the appropriate departments. Manage high call volumes while maintaining accurate records and promoting insurance products to meet performance targets.

Requirements

Candidates should possess strong communication skills, a detail-oriented mindset, and the ability to remain calm under pressure. Proficiency in Microsoft Office and CRM systems is required, while insurance experience or a Level 1 Insurance License is considered an asset.

Skills

Customer service
Relationship building
Communication
Multitasking
Problem solving
Attention to detail
Microsoft Office Suite
CRM
Broker management systems
Sales
Call handling
Triage
Administrative support
Accountability
Adaptability

Benefits

Extended health benefits
Disability insurance
RRSP matching
Paid time off
Paid birthday off
Paid volunteering day
Bonuses
Commissions
Paid parental leave
Wellbeing program

Visa sponsorship

Not detected in the job text

Keywords

Insurance brokerage
Client experience
Inbound calls
Broker management system
EPIC
Risk management
Employee benefits
Wealth management
Sales targets
Customer satisfaction
Administrative support
Insurance license
Financial services
Relationship management
Call center

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