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Added 28 mins ago
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HUB International

Commercial Lines Account Assistant

Toronto, ON, Canada

Pay: The expected salary range for this position is $47,000-$57,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.
Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Overview of Position:

HUB International’s vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most.

HUB International in Markham, Ontario is currently looking for an experienced Account Assistant with the ability to support the account workflow for our Commercial Practice which focuses on wide variety of industry verticals including but not limited to Manufacturing, Wholesale, Retail, Realty, Professional Services, Trucking, and Construction. This is an ideal role for an Insurance Broker with strong administrative support experience. Benefits of this position include working on a book of business in a supportive team and management environment in which knowledge is shared and development encouraged!

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging wok environment with financial security and satisfaction. By joining HUB you will become part of rapidly growing company that offers significant opportunity for advancement and growth. HUB is a company where your contributions will make a difference.

Primary Responsibilities:

An ideal candidate for this position will be someone who prides themselves on their top notch client service. This role will be ideal for someone who is highly organized with strong analytical and communication skills, sense of urgency, and the ability to meet often tight deadlines. The ideal candidate will be able to think on their feet and come up with creative solutions to coverage problems and have a strong client service focus.

This role provides support to the account team. The primary responsibilities include:

Execution of insurance certificates, leasing confirmations, auto liability slips, binders, statement of values, proposals, and processing of client documents (endorsements and policies) within timelines aligned with established service standards
Maintaining effective abeyance system aligned with established service standards
Setting up clients and prospects into brokerage management system EPIC and Policy Works
Loading Policy and Underwriting Information into EPIC, Policy Works and Aviva RTM
Updating rate/premium histories and premium comparisons; calculation of PST, Invoicing, processing of journal entries, execution of premium finance forms, collection of aged receivables, as required, and correction of commission differences
Maintain/Update Summary of Insurance (update as policy changes occur and at renewal)
Answering client queries, communicating with insurance companies
Assist clients with Certificate Exchange
Input claims in broker management system
Update claims history on summaries and/or Policy Works
Provide assistance where required and perform all other duties as assigned by Account Manager and Account Associate

Qualifications and Experience:

Post-Secondary education or commensurate work experience;
RIBO Licensed or in progress
1-2 years of commercial insurance account experience required
Proficient in Microsoft Office: Word, Excel, and Outlook;
Experience on EPIC or similar insurance broker management systems.
Strong organizational, time and client management skills
Effective communication skills: verbal and written
Strong team player
Proactive and customer focused approach
Strong initiative and follow up skills

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/.

Your Advancement and Well-being: Our Priority

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team:

Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career - you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

The expected salary range for this position is $47,000-$57,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates - all decisions are made through human review.

Department Account Management & ServiceRequired Experience: 1-2 years of relevant experienceRequired Travel: Negligible

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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More about this job

Responsibilities

The Account Assistant will support the commercial practice team by processing insurance documents, maintaining client records in brokerage management systems, and handling client inquiries. They are responsible for executing certificates, managing policy documentation, and assisting with claims and premium calculations.

Requirements

Candidates must have 1-2 years of commercial insurance experience and possess a RIBO license or be in the process of obtaining one. Proficiency in Microsoft Office and experience with brokerage management systems like EPIC or Policy Works is required.

Skills

Commercial insurance
Client service
Administrative support
Insurance certificates
Policy processing
EPIC
Policy Works
Microsoft Office
Communication skills
Organizational skills
Analytical skills
Time management
Data entry
Claims processing
Invoicing
Attention to detail

Benefits

Extended health benefits
Disability insurance
RRSP matching
Paid time off
Tuition reimbursement
Professional licensing reimbursement
Membership fee reimbursement
Discounts on events
Discounts on travel
Discounts on accommodations
Discounts on home and auto insurance

Visa sponsorship

Not detected in the job text

Keywords

Commercial Lines
Insurance Brokerage
Account Assistant
EPIC
Policy Works
Aviva RTM
RIBO
Insurance Certificates
Endorsements
Policy Renewals
Premium Finance
Claims Management
Client Service
Data Management
Manufacturing
Wholesale
Retail
Realty
Professional Services
Trucking
Construction
Microsoft Word
Microsoft Excel
Microsoft Outlook
Account Management
Administrative Support
Risk Management
Underwriting Information
Journal Entries
Commission Processing

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