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Added 6 mins ago
FG
Service Account Manager
Flynn Group of Companies
Kelowna, BC
- $75,000 to $85,000 CAD / year
- Full-time
Flynn Group of Companies is seeking a Service Account Manager to join our Kelowna team. This is a relationship-driven, client-facing role ideal for someone who thrives in sales, enjoys…
Added 6 mins ago
TU
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- Full-time
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PC
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Added 2 hours ago
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Added 5 hours ago
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HUGO BOSS Canada, Inc.

Regional Manager, Canada West

Vancouver, BC, Canada

Apply on careers.hugoboss.com About employer

Applications open in a new tab.

Job details

Experience: 8+ years of multi-store and/or Flagship leadership experience in luxury retail environment
Posting language: English
Posted: Sep 19, 2026

Original job description

HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 17,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion!

Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from the runway to the customers! Join our team and explore career opportunities that are tailor-made for you!

The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops in Holt Renfrew, within the Western Region. Strong interpersonal skills as well as business acumen and good judgment are all necessary characteristics of the job. Must have complete mastery of all Store operations by location and outstanding leadership skills along with inspiring interpersonal effectiveness to lead team, train talent and effect change. Along with a track record of building talent and the ability to balance the need of delivering a creative experience, and a profitable result.

What you can expect:

Responsibilities:

Leads the full line retail business through effective collaboration and partnering across key functions: Visual Merchandising, Training, Marketing, Human Resources, Finance, Retail Buying Team, Store Design and Retail Operations.
Frequent travel encompassing Store visits, audits of policies and standards, managing the maintenance of Store facilities and supervision of customer service standards.
Ability to develop and execute business strategies that are linked to successful business objectives, which demonstrates a strong return on investment that supports the organization’s ability to attract, develop and retain top talent.
Lead performance management and talent development initiatives in alignment with company objectives for all direct reports.
Manage Store teams towards acceptable Store Operations/Human Resources compliance to ensure that all Stores understand, administer and interpret the Store Operations Guidelines/ HR policies and procedures accurately.
Ensure visual merchandising directives are implemented efficiently as per Global direction and visual standards.
Act as a liaison between stores, corporate partners, buyers and visual director to ensure that merchandise assortments reflect the brand strategy and stock levels are appropriate to meet the needs of the business

Drive Sales, Profitability and Gross Margin Growth

Responsible to drive region sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all Stores.
Ensure that each Store associate is trained and compliant with all basic inventory management/ movement/ receiving processes.
Consistently execute quality inventory practices with receiving, restocking, transfers, and managing inventory discrepancies.
Manage product inventory and merchandising standards compliant with company direction.

Recruitment/Hiring/Training and Retention of Top Talent

Responsible for the recruiting, interviewing and hiring of Store teams throughout the Region.
Create, evaluate and monitor talent pools on a continuous basis while constructing succession plans and growth development for the region as an operating unit.
Assist Store leaders in training, coaching and development, customer service standards, standard operating procedures, impeccable visual standards and employee relations compliance in partnership with Human Resources and Senior Management.

Communication

Responsible to consistently and effectively communicate the company objectives to all Store management teams through organized and scheduled conference calls and email communications.
Establish a process to ensure that Stores have accountability to expectations on a consistent and timely basis.
Conduct regular Store visits and communicate to ensure standards are maintained, expectations are being achieved and action plans are developed in order to move the business forward.
Touch base with each Store leader on a weekly basis to gain an understanding of all aspects of their business including merchandising, staffing, operations, etc. provide consistent follow-up and feedback

Operations

Oversee, control and adjust payroll budget and weekly hours within region to ensure appropriate sales floor coverage by reviewing Stores schedule to meet the needs of the business.
Analyze and react to business trends regarding assortment, communicating sell-through, stock levels as opportunities to increase sales.
Ensure region adheres to all company policies and procedures as noted in Store Operating Manuals and all HR procedural documentations.

Your profile:

Physical requirements:

Standing for extended periods of time
Able to safely lift boxes up to 40 pounds
Comfortable climbing ladders

Skills and abilities required:

Extensive travel required; extreme flexibility and adaptability to work schedule needed
Passion and desire for excellence by exceeding goals successfully and consistently
Proven ability to develop and retain top talent
Proven ability to better business results year over year
Exceptional client service skills
Proven leadership and organizational skills and ability to engage and motivate teams
Strong business acumen; including retail math and P&L responsibility
Excellent verbal and written communication skills
Strong work ethic; ability to problem solve
Must have an ability to plan and manage both the strategic and operational functions of the business

Qualifications:

College degree in related field preferred
8+ years of multi-store and/or Flagship leadership experience in luxury retail environment
Proficient in Excel, Word, Outlook and Power Point

Your benefits:

HUGO BOSS offers a comprehensive benefits package which includes:

Flexible Fridays
21 paid days off (pro-rated based on first year of employment) plus your Birthday off
Generous Employee Discount Program
Medical, Dental, Vision Benefits with Health Saving Account (HSA) option
401(K) with company match
Flex Spending Account (FSA)
Commuter Benefits (Pre-tax)
Voluntary Benefits and Critical Illness
Company sponsored Life and Disability benefits
Employee Assistance Program (EAP)
Discounts for auto/home/pet insurance

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Apply on careers.hugoboss.com About employer

More about this job

Responsibilities

The Regional Manager is responsible for driving sales, profitability, and operational excellence across all directly operated stores in the Western Region. This role involves leading talent development, ensuring visual merchandising standards, and managing store operations in alignment with company objectives.

Requirements

Candidates must have 8+ years of multi-store or flagship leadership experience in a luxury retail environment. Strong business acumen, proficiency in Microsoft Office, and the ability to travel frequently are required.

Skills

Retail management
P&L management
Sales strategy
Talent development
Visual merchandising
Inventory management
Leadership
Business acumen
Performance management
Strategic planning
Communication
Retail operations
Recruitment
Customer service
Problem solving
Retail math

Benefits

Flexible Fridays
21 Paid days off
Birthday off
Employee discount program
Medical benefits
Dental benefits
Vision benefits
Health saving account
401(k) with company match
Flex spending account
Commuter benefits
Voluntary benefits
Critical illness insurance
Life insurance
Disability benefits
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Luxury fashion
Regional management
P&L planning
UPT goals
Visual merchandising
Inventory control
Talent acquisition
Succession planning
Performance management
Retail operations
Business strategy
Excel
Word
Outlook
PowerPoint
Multi-store leadership
Flagship store
Customer experience
Compliance
Human resources
Payroll management
Sales growth
Gross margin
Store audits

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