Customer Care Advisor
- Mississauga, ON, Canada
Contract
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- Contract
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Original job description
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Job Openings
Customer Care Advisor
Donor Care - Mississauga, Ontario
Department
Donor Care
Employment Type
Casual - Fixed Term Contract
Minimum Experience
Entry-level
Compensation
$19/hour
Who We Are
Human Appeal is a global non-profit humanitarian and development organisation. We deliver life-saving emergency assistance such as food, medical aid, and disaster relief. At the same time, we run sustainable, community-led programmes in healthcare, education, and livelihoods to build resilience and self-reliance. Our experienced local teams work in vulnerable, hard-to-reach areas. Guided by a vision of a just, caring, and sustainable world, our mission is to save lives, alleviate poverty, and empower communities in line with the core humanitarian principles of humanity, impartiality, neutrality, and independence.
Position Overview
Here at Human Appeal Canada we have an exciting opportunity for a Donor Care Advisor to join our team based in Mississauga, Ontario. This is an in-person position. You will join us on an hourly basis. In return, you will receive a competitive salary of $19 CAD per hour. This role is a current and ongoing position.
As Donor Care Advisor, the successful candidate will play an integral role in maintaining the relationship with Human Appeal’s new and existing donors. Ensuring clear communication is provided when updating them on how their donation has been spent through explanation of Human Appeal’s local and international projects and courteously endorsing their continued contribution.
Candidate essential criteria
Please note that we will only be contacting the shortlisted candidates. Applying candidates must have the legal authorisation or right to work in the designated work location/duty station.
Disclaimer: Human Appeal is committed to diversity, social inclusion, and gender equality/balance, and strongly encourages applications from underrepresented groups. The organisation maintains a zero-tolerance policy toward Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), with all staff required to comply with Preventing Sexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards and safe recruitment procedures.
Location
Mississauga, Ontario
Department
Donor Care
Employment Type
Casual - Fixed Term Contract
Compensation
$19/hour
Privacy Policy
Job Openings
Customer Care Advisor
Donor Care - Mississauga, Ontario
Department
Donor Care
Employment Type
Casual - Fixed Term Contract
Minimum Experience
Entry-level
Compensation
$19/hour
Who We Are
Human Appeal is a global non-profit humanitarian and development organisation. We deliver life-saving emergency assistance such as food, medical aid, and disaster relief. At the same time, we run sustainable, community-led programmes in healthcare, education, and livelihoods to build resilience and self-reliance. Our experienced local teams work in vulnerable, hard-to-reach areas. Guided by a vision of a just, caring, and sustainable world, our mission is to save lives, alleviate poverty, and empower communities in line with the core humanitarian principles of humanity, impartiality, neutrality, and independence.
Position Overview
Here at Human Appeal Canada we have an exciting opportunity for a Donor Care Advisor to join our team based in Mississauga, Ontario. This is an in-person position. You will join us on an hourly basis. In return, you will receive a competitive salary of $19 CAD per hour. This role is a current and ongoing position.
As Donor Care Advisor, the successful candidate will play an integral role in maintaining the relationship with Human Appeal’s new and existing donors. Ensuring clear communication is provided when updating them on how their donation has been spent through explanation of Human Appeal’s local and international projects and courteously endorsing their continued contribution.
Candidate essential criteria
- Receive feedback from donors
- Provide good customer service
- Increase donor donations
- Retains donors who may be thinking of moving to another Charity
- Pass on calls to the appropriate departments for enquiries
- High School Standard or above.
- No Experience required
- MS Office Suite
- Fluent English, other languages a bonus
Please note that we will only be contacting the shortlisted candidates. Applying candidates must have the legal authorisation or right to work in the designated work location/duty station.
Disclaimer: Human Appeal is committed to diversity, social inclusion, and gender equality/balance, and strongly encourages applications from underrepresented groups. The organisation maintains a zero-tolerance policy toward Sexual Exploitation and Abuse and Sexual Harassment (SEA/SH), with all staff required to comply with Preventing Sexual Exploitation and Abuse and Sexual Harassment (PSEA/SH) standards and safe recruitment procedures.
- We are keen to appoint the right person for this position as soon as possible and will be considering applications as they are received. To maximize your opportunity, please submit your CV by clicking the link provided to apply. We look forward to receiving your application and hearing from you.
Location
Mississauga, Ontario
Department
Donor Care
Employment Type
Casual - Fixed Term Contract
Compensation
$19/hour
Privacy Policy
- Terms of Service
More about this job
Responsibilities
Maintain relationships with new and existing donors by providing clear updates on how donations are used and explaining the organization’s local and international projects. Respond to donor feedback, provide courteous customer service, encourage continued contributions, retain donors, and route enquiries to the appropriate departments.
Requirements
A high school education or above is required, and no prior experience is necessary. Candidates should be fluent in English and able to use the Microsoft Office Suite; additional languages are a bonus.
Skills
- Customer Service
- Donor Relations
- Donor Retention
- Donation Growth
- Communication
- Call Routing
- Microsoft Office Suite
- English Fluency
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Social Services
Keywords
- Donor Care
- Customer Service
- Donor Relations
- Donor Feedback
- Donor Retention
- Donation Growth
- Donation Stewardship
- Humanitarian Aid
- Emergency Assistance
- Disaster Relief
- Community Development
- Healthcare
- Education
- Livelihoods
- Call Routing
- Microsoft Office Suite
- English Fluency
- Non-Profit Organizations