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Human Resources Department - NRT Technology Corp.

Settlement Administrator

Toronto, ON, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Settlement Administrator

About NRT

At NRT, we build more than solutions: we build up each other.

NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO^®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry.

Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.

We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together.

Our combined innovation and success is rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job-- it’s an opportunity to grow and discover.

To learn more about who we are and what we do, visit our website at www.nrttech.com.

Reporting to the Manager, Settlement, TNS, the Settlement Administrator will aid, support, and help coordinate the functions and interactions of the Settlements Team while providing the best customer service possible.

Core Competencies

Communication
Customer Service
Teamwork
Self-motivated
Integrity

Job Responsibilities

Specific duties include but are not limited to:

Use analytical and investigation skills to resolve customer inquiries.
Respond to telephone and electronic enquiries in a courteous and professional manner.

Process bank traces, chargebacks, and reversals using various 3rd party interfaces
Investigate discrepancies, and issue adjustments.

Assist in month-end activates that include but are not limited to preparation and delivery of statements, billing, and making accounting entries.
Safeguarding the interests of the company at all times by compliance with the Payment Card Industry (PCI) and Interac regulations.
Follow established work priorities, ensuring that deadlines are met, and procedures are followed.
Performing general clerical duties.
Assist with special projects as they arise

Must Have

A college diploma is required together with some related experience. Preference will be given to candidates with experience in a fast-paced customer oriented business preferably dealing with financial transactional debit and/or credit processing.
Exceptional organizational skills with demonstrated attention to detail.
Established ability to exercise absolute discretion and maintain confidentiality.
Highly motivated and able to work well both independently and as part of a team.
Ability to work in a high pressure, fast paced environment.
Confident and versatile, with ability to multi-task and prioritize work, strong time management skills.
A desire to succeed and eagerness to learn new skills.
Basic Excel skill is a must, preferably Intermediate to advanced skill.
Excellent communication and interpersonal skills.

A background in customer support would be beneficial.

This is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training. Our comprehensive and competitive benefits package includes medical, dental and vision insurance for employees and their family, paid time off, and a variety of other perks.

NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.

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More about this job

Responsibilities

Investigate and resolve customer inquiries, process bank traces, chargebacks, reversals, and adjustments, and respond to customers professionally. Support month-end statements, billing, accounting entries, compliance with PCI and Interac regulations, and general settlement team administration.

Requirements

A college diploma and some related experience are required; experience in a fast-paced, customer-oriented business involving financial debit or credit transactions is preferred. Candidates should have strong organizational, communication, confidentiality, and time-management skills, basic Excel proficiency, and the ability to work independently and collaboratively under pressure.

Skills

Communication
Customer Service
Teamwork
Analytical Skills
Investigation
Attention To Detail
Organization
Confidentiality
Time Management
Multitasking
Prioritization
Excel
Financial Transaction Processing
Debit And Credit Processing
Chargeback Processing
Bank Trace Processing

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program
Paid Time Off
Individual Growth Plans
Training And Development

Visa sponsorship

Not detected in the job text

Keywords

Settlement
FinTech
Information Technology
Financial Transactions
Debit Processing
Credit Processing
Bank Traces
Chargebacks
Reversals
Interac Regulations
Month-End Activities
Statements
Billing
Accounting Entries
Customer Inquiries
Third-Party Interfaces
Excel
Confidentiality
Customer Support
Financial Services
Gaming Industry

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