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Human Resources

Key Account Manager, IT Retail

Toronto, ON, Canada

The expected base salary range for this position is $95,000-115,000. · Full-time

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Job details

Pay: The expected base salary range for this position is $95,000-115,000.
Job type: Full-time
Experience: University degree, preferably in Business, & 5-10 years’ related experience
Posting language: English
Posted: Oct 26, 2026

Original job description

Position Type: Full-Time, Permanent

Department: Media Solution – IT/ID

Work Location: North York Office - 20 Norelco Drive, North York, ON M9L 2X6

Work Arrangement: Hybrid: 4 Days per Week On-Site

Work Hours: Monday-Friday, 8AM-5PM

At LG, we create Innovation for a Better Life.

We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including kitchen, laundry and lifestyle solutions, media entertainment products including televisions, sound bars, projectors, computer monitors and laptops, to cutting-edge business solutions in IT, digital signage, and HVAC, we’re driven by one simple idea: to make Life Good.

As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees. We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.

Across our global network, LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions. Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic market.

At LG, Life’s Good.

POSITION SUMMARY:

The Key Account Manager (KAM) IT Retail is responsible for delivering on action plans to achieve specified targets, working with Channel partners on strategic selling to meet and exceed sales targets and uncover existing and future opportunities.

PRINCIPAL RESPONSIBILITIES:

Sales Quotas & Results:

Ensure monthly and quarterly targets are achieved
Listing of core and premium SKUs by category
Develop account profile – key contacts/revenue/LG revenue/competitors
Create revenue plan by account with buyer – Forecasting 120 days out
Deliver action plan by account to achieve target revenues
Weekly account schedule to review inventory and ad plans
Expand LG line in all categories
Provide timely competitive information to head office
Ensure proper brand message is delivered in all materials i.e., Flyer, ROP, Web, Radio, In-Store
Develop account specific promotional plans 120 days out
Contribute to the development of key account sales goals and KPI measures

Administration:

Manage inventory and sell-through activities
Gap analysis by major account to find opportunities
Market analysis worksheet – to be continually updated on monthly basis
Revenue and share data by category including market trends- weekly
Service-related issues
RA and DOA issues
Credit related concerns
Maintain proactive relationship with order fulfilment counterpart
Pre- and Post-Meeting Files for accurate after-action plans
Managing multi-level relationships at assigned accounts
Keeping senior management abreast of all areas of development

Self-Improvement & Training:

Memorize LG product knowledge and related materials
Maintain expert knowledge of key competitors in key growth categories
Keep abreast of industry trends and market intelligence through E-learning, industry magazines, sales related materials, trade shows, etc.

Additional duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

University degree, preferably in Business, & 5-10 years’ related experience
Prior experience with IT Products is a strong asset
Strong communication skills – verbal and written
Proficient in PC skills specifically Microsoft applications with emphasis on Excel
Strong organizational skills
Self-Starter
Quick learner

Note: This posting is for an existing vacancy. The expected base salary range for this position is $95,000-115,000. Actual total compensation may include variable incentive pay. The determination of an applicant's base salary is based on the applicant's skills, competencies, location, and unique qualifications.

Artificial intelligence will be used in sourcing, reviewing and communicating with candidates for this position.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:

It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.

LG Electronics Canada, Inc. thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.

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More about this job

Responsibilities

The Key Account Manager is responsible for delivering sales action plans and achieving revenue targets through strategic selling with channel partners. They will manage inventory, develop promotional plans, and maintain multi-level relationships to ensure brand success.

Requirements

Candidates must possess a university degree, preferably in Business, along with 5-10 years of related experience. Strong communication, organizational, and Microsoft Excel skills are required, with prior experience in IT products considered a strong asset.

Skills

Account management
Strategic selling
Sales forecasting
Inventory management
Market analysis
Product knowledge
Communication skills
Microsoft Excel
Organizational skills
Data analysis
Promotional planning
Relationship management
Business development
Retail sales
IT product knowledge

Benefits

Competitive salary
Excellent benefits

Visa sponsorship

Not detected in the job text

Keywords

Key Account Manager
IT Retail
Sales Quotas
Channel Partners
Strategic Selling
Forecasting
Inventory Management
Market Analysis
Promotional Plans
Brand Message
KPI
Microsoft Excel
Business Development
Consumer Electronics
Digital Signage
HVAC
Retail
Account Profile
Sell-through
Market Trends

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