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Added 39 mins ago
Building Operator - CF Fairview Mall
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Toronto, ON
Full-time
Thorough knowledge of general maintenance procedures (i.e. plumbing, tiling, drywalling, painting, etc.), complete familiarity with site and current technology
Added 53 mins ago
Quality Management Technician II
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…treatment, stormwater management, development approvals and general engineering…
Added 53 mins ago
Lead, Low Carbon Energy Partnerships & Customer Engagement
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Full-time
Perform preventative maintenance, inspections, and general building repairs.
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General accounting and completion of daily sales reports.
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Distribution & Recycling Associate
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Full-time
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Field Maintenance Operator-Full-Time Seasonal- Moose Jaw
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Underground Shotcrete Operators
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General Labour Part Time Weekend Warrior
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…Tooling and Stamping, has an immediate opportunity for a Weekend General Labour Part Time in our Windsor, Ontario Stamping Facility. The General Labourer is responsible for the final stages…
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FedEx Canada
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Part-time
Six (6) months of experience as a package handler or switching/CDL operator experience preferred.
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Switcher-2
FedEx Canada
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Part-time
Six (6) months of experience as a package handler or switching/CDL operator experience preferred.
Added 1 hour ago
General Labour
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Windsor, ON
Full-time
Cannon Automotive Solutions, a division of Cleveland-Cliffs Tooling and Stamping, has an immediate opportunity for a General Labourer in our Windsor, Ontario Stamping Facility. The General…
Added 3 hours ago
Material Handler
Husky Technologies
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Full-time
Check for obvious damage and verify the quantity and general specifications of incoming material. Verify parts to packing slip and book parts into the computer system
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Property Manager
Greystar
Victoria, BC · University Heights - CANADA, Victoria, CAN
Full-time
…America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has…
Added 3 hours ago
Refinery Process Operator
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…in Mississauga, ON is seeking a permanent full-time Process Operator. Reporting to the Shift Supervisor, the Process Operator in the Production department is part of the Operations team…
Added 3 hours ago
Refinery Process Operator
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…in Mississauga, ON is seeking a permanent full-time Process Operator. Reporting to the Shift Supervisor, the Process Operator in the Production department is part of the Operations team…
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Building Operator
Harvard
Edmonton, AB
Harvard Developments is seeking a qualified Building Operator to join its facility maintenance team in Edmonton. This position is accountable to provide an exceptional customer experience…
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Distribution & Recycling Associate
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Full-time
Perform general cleaning and Maintenance: tasks of warehouse, yard, and equipment as required.
Added 4 hours ago
SMT Machine Operator/Assembler (3:30 pm – 12:00 midnight)
Curtiss-Wright Corporation
Ottawa, ON · Canada-Ottawa
Full-time
Please note that the salary range information provided is a general guideline only, reflecting a position based in Ottawa, Ontario, Canada. Criteria such as the candidate’s qualifications…
Added 4 hours ago
Owner Operator - Mail
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Full-time
…to road transportation of dry bulk products, food transport, general freight and refrigerated freight. Not only does joining a large group of companies offer work diversity, it also gives…
Added 4 hours ago
Ottawa East- Customer Service Agent
Human Resources
Ottawa, ON
…activities for Operations. This includes calendar management, general office administration, document preparation, communications support, and other professional…
Added 5 hours ago
Building Operator
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Full-time
…in Toronto. They are seeking a hands-on Commercial Building Operator to support a landmark multi-building heritage complex in Liberty Village. This is an opportunity to join a close-knit…
Added 6 hours ago
Automation specialist
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Provide site inputs into Instrument General Queries (IGQs) submitted by contractors.
Added 6 hours ago
Licensed Mechanic
The Corporation of the County of Lambton
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Full-time
These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other…

Human Resources

Ottawa East- Customer Service Agent

Ottawa, ON, Canada

Pay: $58,000-$60,000 per annum
Posting language: English
Posted: Sep 28, 2026

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Original job description

Customer Service Agent (Bilingual)

Location:	1815 Bantree Street, Ottawa, Ontario
Position Type:	Contract Full-Time (6 months with possible extension)
Reporting To:	Operations Manager
Start Date:	Immediately
Hours:	Monday to Friday, 7:00am to 4:00pm OR 8:00am to 5:00pm OR 9:00am to 6:00pm
Compensation:	$58,000-$60,000 per annum

About Miller Waste Systems:

Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick.

Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream.

Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people.

At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.

Summary:

The Customer Service Agent manages the day-to-day administrative and time management activities for Operations. This includes calendar management, general office administration, document preparation, communications support, and other professional support.

Responsibilities:

As an Customer Service Agent, your duties will include but are not limited to:

Must adhere to Miller Waste System safety protocols and must be familiar with occupational Health & Safety Act.
Responsible for answering incoming calls and emails, addressing inquiries, and providing timely support to customers and internal teams.
Provide exceptional customer service.
Data entry and processing of the daily paperwork.
Main switchboard operator for incoming calls, sorting incoming mail, as well as courier packages.
Working with supervisors on a daily basis to deal with complaints.
You will also be required at times to assist the Management team in resolving customer inquiries.
Dispatching residential calls/complaints to Route Supervisor and Drivers.
Filing and general maintenance of all office records, update daily records as well as any other general administrative duties as required.
Assisting day to day and month end in Ottawa East Yard.
Monitoring and tracking of driver’s productivity.

Competencies & Qualifications:

Successful candidates should have at least 6 months experience in office administration.
Must be bilingual in French and English with strong communication skills in both languages.
You must be a team player, have excellent interpersonal and communication skills.
You must possess excellent knowledge on PC based systems such as Excel, Word, Outlook etc.
You must be able to work in fast paced environment.
You should have the ability to pay attention to details.
Must be available to work on Saturdays following long weekends, as required, on a rotational basis to maintain a five-day work schedule.

Posting closing date: This posting will remain active until it has been filled

This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.

We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.

Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.

Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.

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More about this job

Responsibilities

Handle customer and internal inquiries by phone and email, provide customer support, and coordinate complaints with supervisors, management, route supervisors, and drivers. Process daily paperwork, manage calls and incoming mail, maintain office records, support daily and month-end operations, and monitor driver productivity.

Requirements

Candidates need at least six months of office administration experience and fluency in both French and English. They should have strong communication and interpersonal skills, proficiency with Excel, Word, and Outlook, attention to detail, and availability for rotational Saturday work after long weekends when required.

Skills

Customer Service
Bilingual Communication
Office Administration
Data Entry
Microsoft Excel
Microsoft Word
Microsoft Outlook
Calendar Management
Document Preparation
Complaint Resolution
Dispatching
Recordkeeping
Time Management
Attention to Detail
Interpersonal Communication
Driver Productivity Monitoring

Benefits

Competitive Compensation
Benefits
Pension Program
Opportunities for Advancement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Office Administration
French
English
Microsoft Excel
Microsoft Word
Microsoft Outlook
Data Entry
Calendar Management
Document Preparation
Incoming Calls
Email Support
Main Switchboard
Mail Sorting
Courier Packages
Complaint Resolution
Dispatching
Route Supervisors
Drivers
Recordkeeping
Administrative Support
Driver Productivity
Occupational Health And Safety Act
Safety Protocols
Waste Management
Recycling
Composting
Month-End Operations

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