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Added 8 mins ago
Warehouse Technician (Temporary)
SMS Equipment Inc.
Saskatoon, SK
Full-time
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Added 8 mins ago
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Central - Assistant Warehouse Manager
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Added 23 mins ago
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Human Resources

Ottawa East- Customer Service Agent

Ottawa, ON, Canada

Pay: $58,000-$60,000 per annum
Posting language: English
Posted: Sep 28, 2026

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Original job description

Customer Service Agent (Bilingual)

Location:	1815 Bantree Street, Ottawa, Ontario
Position Type:	Contract Full-Time (6 months with possible extension)
Reporting To:	Operations Manager
Start Date:	Immediately
Hours:	Monday to Friday, 7:00am to 4:00pm OR 8:00am to 5:00pm OR 9:00am to 6:00pm
Compensation:	$58,000-$60,000 per annum

About Miller Waste Systems:

Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick.

Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream.

Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people.

At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.

Summary:

The Customer Service Agent manages the day-to-day administrative and time management activities for Operations. This includes calendar management, general office administration, document preparation, communications support, and other professional support.

Responsibilities:

As an Customer Service Agent, your duties will include but are not limited to:

Must adhere to Miller Waste System safety protocols and must be familiar with occupational Health & Safety Act.
Responsible for answering incoming calls and emails, addressing inquiries, and providing timely support to customers and internal teams.
Provide exceptional customer service.
Data entry and processing of the daily paperwork.
Main switchboard operator for incoming calls, sorting incoming mail, as well as courier packages.
Working with supervisors on a daily basis to deal with complaints.
You will also be required at times to assist the Management team in resolving customer inquiries.
Dispatching residential calls/complaints to Route Supervisor and Drivers.
Filing and general maintenance of all office records, update daily records as well as any other general administrative duties as required.
Assisting day to day and month end in Ottawa East Yard.
Monitoring and tracking of driver’s productivity.

Competencies & Qualifications:

Successful candidates should have at least 6 months experience in office administration.
Must be bilingual in French and English with strong communication skills in both languages.
You must be a team player, have excellent interpersonal and communication skills.
You must possess excellent knowledge on PC based systems such as Excel, Word, Outlook etc.
You must be able to work in fast paced environment.
You should have the ability to pay attention to details.
Must be available to work on Saturdays following long weekends, as required, on a rotational basis to maintain a five-day work schedule.

Posting closing date: This posting will remain active until it has been filled

This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.

We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.

Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.

Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.

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More about this job

Responsibilities

Handle customer and internal inquiries by phone and email, provide customer support, and coordinate complaints with supervisors, management, route supervisors, and drivers. Process daily paperwork, manage calls and incoming mail, maintain office records, support daily and month-end operations, and monitor driver productivity.

Requirements

Candidates need at least six months of office administration experience and fluency in both French and English. They should have strong communication and interpersonal skills, proficiency with Excel, Word, and Outlook, attention to detail, and availability for rotational Saturday work after long weekends when required.

Skills

Customer Service
Bilingual Communication
Office Administration
Data Entry
Microsoft Excel
Microsoft Word
Microsoft Outlook
Calendar Management
Document Preparation
Complaint Resolution
Dispatching
Recordkeeping
Time Management
Attention to Detail
Interpersonal Communication
Driver Productivity Monitoring

Benefits

Competitive Compensation
Benefits
Pension Program
Opportunities for Advancement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Office Administration
French
English
Microsoft Excel
Microsoft Word
Microsoft Outlook
Data Entry
Calendar Management
Document Preparation
Incoming Calls
Email Support
Main Switchboard
Mail Sorting
Courier Packages
Complaint Resolution
Dispatching
Route Supervisors
Drivers
Recordkeeping
Administrative Support
Driver Productivity
Occupational Health And Safety Act
Safety Protocols
Waste Management
Recycling
Composting
Month-End Operations

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