Ottawa East- Customer Service Agent

Customer Service Agent (Bilingual)

Location:	1815 Bantree Street, Ottawa, Ontario
Position Type:	Contract Full-Time (6 months with possible extension)
Reporting To:	Operations Manager
Start Date:	Immediately
Hours:	Monday to Friday, 7:00am to 4:00pm OR 8:00am to 5:00pm OR 9:00am to 6:00pm
Compensation:	$58,000-$60,000 per annum

About Miller Waste Systems:

Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick.

Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream.

Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people.

At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.

Summary:

The Customer Service Agent manages the day-to-day administrative and time management activities for Operations. This includes calendar management, general office administration, document preparation, communications support, and other professional support.

Responsibilities:

As an Customer Service Agent, your duties will include but are not limited to:

• Must adhere to Miller Waste System safety protocols and must be familiar with occupational Health & Safety Act.
• Responsible for answering incoming calls and emails, addressing inquiries, and providing timely support to customers and internal teams.
• Provide exceptional customer service.
• Data entry and processing of the daily paperwork.
• Main switchboard operator for incoming calls, sorting incoming mail, as well as courier packages.
• Working with supervisors on a daily basis to deal with complaints.
• You will also be required at times to assist the Management team in resolving customer inquiries.
• Dispatching residential calls/complaints to Route Supervisor and Drivers.
• Filing and general maintenance of all office records, update daily records as well as any other general administrative duties as required.
• Assisting day to day and month end in Ottawa East Yard.
• Monitoring and tracking of driver’s productivity.

Competencies & Qualifications:

• Successful candidates should have at least 6 months experience in office administration.
• Must be bilingual in French and English with strong communication skills in both languages.
• You must be a team player, have excellent interpersonal and communication skills.
• You must possess excellent knowledge on PC based systems such as Excel, Word, Outlook etc.
• You must be able to work in fast paced environment.
• You should have the ability to pay attention to details.
• Must be available to work on Saturdays following long weekends, as required, on a rotational basis to maintain a five-day work schedule.

Posting closing date: This posting will remain active until it has been filled

This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.

We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful.  If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.

Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.

Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.