Program Manager, Community Engagements

General purpose of the position

The Community Engagement and Administration Program Manager plays a central role in fostering meaningful relationships with local donors, supporters, partners and volunteers, while ensuring the smooth day-to-day functioning of the organization’s operational systems. This position is responsible for stewarding community-based donors, planning and executing events, recruiting and managing volunteers, liaising with foster homes and overseeing basic administrative functions such as processing of invoices and contracts.

Essential duties and responsibilities

Community Engagement & Donor Stewardship 35%

• Build and maintain strong networks of, and relationships with, local donors, ensuring thoughtful stewardship and timely follow-up.

• Assist in the development and implementation of community engagement strategies to increase visibility and support.

• Support donor communications, acknowledgements, and updates to strengthen donor loyalty.

Event Planning & Volunteer Management 35%

• Plan, coordinate, and deliver community engagement events, donor gatherings, and fundraising activities.

• Recruit, schedule, and administer volunteers, providing clear communication and support.

• Serve as the primary point of contact for volunteers, ensuring a positive and rewarding experience.

Operational & Administrative Management 30%

• Prepare purchase orders and invoices for Humane World Foundation Canada and enter these into our financial system (Intacct), and collect required supporting documentation.

• Manage grant agreements and agency agreements for Humane World Foundation Canada.

• Handle and manage documentation of mail donations, data entry into fundraising systems, and reconciliation of donations log on monthly basis.

• Manage all organization tax receipting, including issuing of receipts, run a receipts log and reconcile against the general ledger and fundraising systems on a monthly basis.

• Oversee in-kind donations processes, including collecting and preparing required supporting documentation, photos, etc. Establish and document fair market values and ensure accurate records are kept in accounting systems.

• Manage Humane World Foundation Canada cheque book and corporate credit card, including collecting required supporting documentation.

Desired Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Education and experience

• A minimum of three years of progressively responsible, full-time experience in relationship-based fundraising, volunteer engagement, or community outreach roles requiring extensive networking and stakeholder management.

• Bachelor’s degree in communications, marketing, nonprofit management, or a related field relevant to relationship-based fundraising and volunteer engagement.

• Experience in administration, bookkeeping or a related field is an asset. Necessary knowledge, skills and abilities

• Proven ability to engage, inspire, and mobilize donors, volunteers, and community partners

• Excellent organizational skills, including ability to prioritize responsibilities and meet deadlines.

• Strong knowledge of Microsoft Suite (Word, PowerPoint, Excel, Outlook).

• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.

• Excellent written and verbal communications skills.

• Attention to detail and commitment to excellence, demonstrated by the delivery of quality and timely outcomes.

• Ability to work outside of regular business hours on occasion.

• Ability to work with remote colleagues, including those in other countries.

• Personal belief in and support for Humane World Foundation Canada’s mission and core values.

• Experience with, knowledge of, and interest in animal protection issues is preferred.

• French fluency is required.