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Humber College

International Customer Service Advisor - RPT

Toronto, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 29, 2026
Working hours: 24 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Find Your Spot at Humber

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance , we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details

Position Title: International Customer Service Advisor

Status: Regular Part-Time Support

Hours: 24 hours per week

Faculty/Department: International Centre

Campus/Location: This is a fully on-site position based out of both North Campus and Lakeshore Campus.

Minimum Starting Salary: 31.82

About The International Customer Service Advisor Role

Reporting to the Manager, International Customer Service, the International Customer Service Advisor, as part of the Customer Service team, is responsible for the coordination of all communication channels with students, including live chats, contact form enquiries, in-person visits, phone calls and social media direct messages. The incumbent will provide frontline support services, expert advice, assistance regarding a diverse range of general college and academic program information, international admissions, international web application information, Humber-wide events and services, academic policy, college policy and processes to International students, agents, and third party representatives. They will respond to inquiries within the context of the student’s citizenship, considering Canada Immigration and Citizenship (CIC) processing times, regulations and country specific restrictions. The incumbent at times may deal with sensitive and highly confidential information and communicates directly with the general public, guests, applicants, registered students, graduates, parents, faculty, and college administrators. In addition, duties include but are not limited to:

The incumbent collaborates with the rest of the Customer Service team to coordinate the following processes:

Enquiry management using our chat tool
TextExpander app which manages standard replies to student questions used by the entire International Department
Study Permit assessment and data management
Targeted outreach to new & returning international students through live chats, webinars, workshops & social media
Reporting of student volume across all communication channels

Job Family

Student Affairs and Services

Deadline to Apply

November 6, 2026

Job Posting

10/30/26

About You

You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education

2-year Diploma in Public Relations, Accounting, Business, Project Management or a related field.

Experience/Skills

Minimum 4 years:

Incumbent must have very strong analytical and communication skills along with knowledge of the college setting. 
Proven ability to consistently deliver an exceptional level of service via phone, chat, email or in person, with excellent interpersonal, listening, and customer service skills
Demonstrated use of initiative in workload planning and pro-active approach in addressing customer concerns. Providing adequate follow up to complaints and concerns.
Practical experience in a complex, fast-paced, diverse service environment that involves cross-cultural sensitive information, financial transactions, tracking, and inquiry management.
Incumbent must demonstrate the ability to coordinate ongoing projects with the ability to provide project leadership along with ensuring all daily tasks are completed according to standard.
Demonstrated organizational skills and ability to handle multiple tasks, frequent interruptions and fluctuating volumes
Ability to research and develop new business processes.
Incumbent must demonstrate familiarity with standard business processes and reporting.
Incumbent must be able to develop evaluation methods to improve future service delivery.
Demonstrated use of initiative in workload planning and pro-active approach in addressing student concerns. Providing adequate follow up to complaints and concerns.
Ability to remain calm during an emergency or when dealing with difficult people or situations.
Advanced proficiency with general computer applications (MS Office, Teams Live producing, etc.) plus an understanding of, and corporate experience using CRM tools and with data management software. 
Flexibility in working as a team member or independently.
Excellent punctuality and attendance.
Fluency in a second language other than English is strongly preferred.

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

What's in it for you?

An opportunity to be a part of building Humber's future.
Be part of a diverse, hard-working, and supportive team.
Tools and technology that will allow you to succeed at your job.
Amazing perks!

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (humanrights@humber.ca).

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More about this job

Responsibilities

Coordinate student communications across live chat, contact forms, in-person visits, phone, and social media, providing frontline guidance on college services, programs, international admissions, policies, and processes. Support inquiry management, study permit assessment and data management, targeted student outreach, and reporting on service volumes across communication channels.

Requirements

A two-year diploma in Public Relations, Accounting, Business, Project Management, or a related field, and a minimum of four years of relevant experience are required. Candidates should have strong customer service, communication, analytical, organizational, project coordination, and data management skills, along with advanced computer proficiency; fluency in another language is strongly preferred.

Skills

Customer Service
Communication
Analytical Skills
Cross-Cultural Communication
Inquiry Management
Project Coordination
Workload Planning
Complaint Resolution
Organization
Business Process Development
Reporting
Service Evaluation
Data Management
CRM Tools
Microsoft Office
Teams Live Production

Visa sponsorship

Not detected in the job text

Keywords

International Student Services
Higher Education
Customer Service
International Admissions
Study Permit Assessment
Student Communication
Live Chat
Contact Forms
Social Media
Inquiry Management
TextExpander
Data Management
CRM Tools
Microsoft Office
Microsoft Teams
Teams Live Production
Project Coordination
Business Processes
Reporting
Cross-Cultural Communication
Canadian Immigration Regulations
Service Evaluation
Webinars
Workshops

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