Full-Time Medical Receptionist

Humber River Family Health Team

Job Type: Full-Time Medical Receptionist

Location: Various - North York/Toronto Area Compensation: $44,540 annually Benefits: Comprehensive health & dental benefits package and HOOPP pension plan Schedule: 5 days a week, including 1 evening per week and 1 Saturday per month Start Date: As soon as possible

About the Organization

The Humber River Family Health Team (HRFHT) is a non-profit organization providing interdisciplinary, patient-centred primary care to optimize individual and family health within the community.

We provide comprehensive primary health care, including chronic disease management, health promotion, and disease prevention, to a rostered population of patients in the northwest sub-region of the Greater Toronto Area. Our interdisciplinary team of healthcare professionals works collaboratively to deliver high-quality, patient-centred, respectful, and inclusive care.

Join our growing team! 

About the Position

The Medical Receptionist plays an essential role in supporting the daily operations of the Humber River Family Health Team and ensuring patients receive timely, professional, and compassionate care. This position provides administrative and clerical support to the interdisciplinary care team and contributes to the overall patient experience.

Accountability

The position reports directly to the Office Administrator.

Key Responsibilities

• Warmly greet and register patients and community members in a professional and friendly manner. 

• Respond to and triage calls on a multi-line telephone system, transferring calls as appropriate. 

• Manage booking and referral processes using OSCAR Pro EMR and/or OCEAN booking platform. 

• Coordinate referrals to other health care providers and follow up for missing information as needed. 

• Perform filing, faxing, photocopying, and email correspondence as required. 

• Maintain inventory control of medical and office supplies and initiate purchase requests when required. 

• Notify patients of appointment details (date, time, location, and contact information) promptly. 

• Document the status and progress of communications and patient interactions in the EMR system. 

• Promote participation in HRFHT health promotion and wellness programs. 

• Perform other duties as assigned to support the efficient operations of the HRFHT. 

• Ability to work at multiple clinic locations, as requested. 

Qualifications and Competencies

• Completion of a Medical Secretary Course (medical terminology) is required.
• Proficiency in computer applications, including Microsoft Office Suite, is required.
• Experience using OSCAR or similar EMR systems is an asset
• Strong organizational, problem-solving, and time management skills.
• Excellent interpersonal and verbal/written communication skills.
• Ability to maintain confidentiality and professionalism in all interactions.
• Demonstrated flexibility and ability to adapt in a busy clinical environment

How to Apply

Please forward your resume to hiring@hrfht.com, quoting “Full-Time Medical Receptionist” in the subject line. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Application Deadline: Until the position is filled 

Commitment to Diversity and Accessibility

The Humber River Family Health Team remains committed to creating workplaces that reflect the communities we serve. We are actively seeking applicants from diverse backgrounds and lived experiences, including but not limited to Indigenous, Black, racialized, 2SLGBTQIA+, and persons with disabilities.

Accommodation requests can be made at any stage of the recruitment process for applicants who meet the bona fide requirements of the position. Please indicate any accommodation needs when contacted.