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Added 2 hours ago
KP
Senior Information Security Analyst - Competition ID: 4843
Kwantlen Polytechnic University
Surrey, BC
- Full-time
We are currently seeking a Senior Information Security Analyst to join our Information Technology (IT) team.
Added 2 hours ago
HI
Senior Accounts Receivable Analyst
Healthcare Insurance Reciprocal of Canada (HIROC)
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- Full-time
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Toronto, ON
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Added 2 hours ago
LC
Senior Analyst, Workday Recruiting
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Toronto, ON
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Senior Business Analyst, GHR Operations Projects (1-year contract)
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EO
Business Intelligence Analyst
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Toronto, ON · North York, ON
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Toronto, ON · Scarborough, ON
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Workforce Planning Analyst
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Calgary, AB
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Data Engineer
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Added 5 hours ago
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Lead Service Manager - Incident Response Analyst
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Waterloo, ON
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VMO Financial Analyst
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Remote, Canada
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Added 6 hours ago
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RQ11611 – Business Analyst – Senior
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Toronto, ON
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Toronto, ON
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Added 6 hours ago
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RQ00388 – Solution Architect
S M Software Solutions Inc
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Added 6 hours ago
IG
Business Analyst/Business Support Specialist
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Toronto, ON
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Added 6 hours ago
IG
Product Owner
Insight Global
Toronto, ON · Greater Toronto Area, Canada
- $65 to $70 CAD / hour
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Experience working as a Product SME, Product Owner, Business Analyst, or similar role supporting enterprise data and analytics initiatives
Added 6 hours ago
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Humber River Health

PC Support Analyst

Toronto, ON, Canada
Greater Toronto, ON, Canada

Reporting Relationship: Salary Range: $79,366.95 -$99,268.65

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Job details

Pay: Reporting Relationship: Salary Range: $79,366.95 -$99,268.65
Apply by: Oct 9, 2027
Experience: Minimum 3 years’ experience in a Technical Service Desk role is required.
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Profile

Build your career – at the hospital that’s built for the future

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

We currently have an exciting opportunity for a P.C. Support Analyst people to join our Information Systems & Telecommunications team.

Working collaboratively with staff, the successful incumbent will deliver first level support, innovative customer focused service by analyzing, troubleshooting and resolving Computer hardware/software and application related issues to hospital Staff, Physician and Volunteers in an efficient and courteous manner.

Employment Status: Full-timeLocation: Humber River Health– all sites

Hours of work: Days (Subject to Change)

Employee Group: Non-Union

Reporting Relationship: Salary Range: $79,366.95 -$99,268.65

Responsibilities:

Acting as the first point of contact for all computer and related hardware, application and telecom related requests for IT service and support.
Resolve technical issues related to servers, computers, printers, computer peripheral devices and telecommunication devices.
Troubleshoot and resolve issues with Microsoft Windows operating system, Microsoft Office and health information applications.
Recording, categorizing and logging requests for service using a central ticket management solution;
Leveraging available tools (SMS, remote support utilities, knowledge base and other sources of documentation) to resolve incidents in an efficient and effective manner
Transferring and escalating incidents and problems to 2nd/3rd level support resources and following up with ticket owners to ensure resolution in a timely manner;
Provisioning, changing and de-provisioning user accounts in accordance with corporate policies and procedures
Ability to provide training to staff and users.
Develops procedures and provides documentation for staff and users manuals.
Upgrading existing PC Hardware and software.
Participates in the rotating On-call support program.
Provides end-user support for the installation and support of applications.
Provide technical support to hospital staff during business and after hours by participating in on-call rotation.
Other duties as assigned.

Qualifications:

Successful completion of University and/or Community College diploma in a health-related or computer technology program.
Minimum 3 years’ experience in a Technical Service Desk role is required.
Minimum 3 years’ experience with expert level proficiency in Microsoft, Windows 7, Windows 8 and Microsoft Office 2013, MS Server 2008/12, MS SQL 2008/12, and Citrix Desktop is required.
Experience with Meditech and other healthcare information applications is an asset.
Experience with troubleshooting and resolving computer hardware, printer hardware, peripherals, and E-Mail Systems issues is required.
Experience in troubleshooting Local and Wide area networks and is an asset.
ITIL Foundation experiences and/or certification is an asset.
A highly developed customer-service orientation.
Excellent attendance and discipline free record required.
An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.

Recruitment Fraud Notice: Humber River Health does not request fees or payment from applicants as part of the recruitment process. If you receive suspicious recruitment-related advertising, communication, or content that does not appear to come from Humber River Health, please report it to hr@hrh.ca with any relevant details, screenshots, or links.

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More about this job

Responsibilities

The PC Support Analyst acts as the first point of contact for IT service requests, troubleshooting and resolving hardware, software, and telecommunication issues. They are also responsible for managing user accounts, documenting procedures, and participating in an on-call support rotation.

Requirements

Candidates must have a diploma in a health-related or computer technology program and at least 3 years of experience in a technical service desk role. Proficiency in Microsoft Windows, Office, and server environments is required, with healthcare application experience considered an asset.

Skills

Technical Service Desk
Microsoft Windows
Microsoft Office
Hardware Troubleshooting
Software Troubleshooting
Telecommunication Devices
Ticket Management
Remote Support
User Account Provisioning
Citrix Desktop
MS Server
MS SQL
Printer Hardware
E-mail Systems
Customer Service
ITIL

Visa sponsorship

Not detected in the job text

Keywords

PC Support Analyst
Information Systems
Telecommunications
Technical Service Desk
Microsoft Windows
Microsoft Office
MS Server
MS SQL
Citrix Desktop
Meditech
Hardware Troubleshooting
Printer Hardware
E-mail Systems
Ticket Management
ITIL
On-call Support
Healthcare
Customer Service
User Provisioning
Network Troubleshooting

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