Program Service Assistant, Mental Health

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

Right now, we are looking for a Program Assistant to provide Administrative & Project related support to Mental Health & Addictions Program (MH & A).

Employment Status: Temporary Full TimeDuration: 12 months 

Hours of work: Day shifts from Monday to Friday, including occasional evenings and/or weekends may be required - subject to change as per Management Rights

Location: Humber River Health, Wilson Site

Employee Group: Non Union

Salary Range: $65,442.00-$81,855.15

Reporting Relationship: Program Director, Mental Health & Addictions

Position Responsibilities:

• Support all aspects of administrative support to the MH&A program leadership team
• Provide coordination to local mental health projects, as required
• Develop processes for issues management to ensure timely response to incoming requests/issues from internal and external stakeholders
• Redirects communication within the hospital when receiving information as the point person for the MH&A Program
• Provide strategic support to advance the priorities of the MH&A Program Leadership
• Establish meaningful relationships with peers, colleagues, and multiple internal and external stakeholders that will advance the MH & A Program portfolio
• Disseminate information identified as critical for the advancement of policy formation, process development and enhancement of public communications within the MH & A Program portfolio, across portfolios, and between the MH & A Program portfolio and external partners (e.g. OHT/MOHLTC)
• Completes administrative payroll and schedules.
• Coordinate calendars, organize meetings, and prepare supporting documents (e.g. minutes, agendas, presentations) for the departmental leadership team to support program activities
• Lead coordination of internal and external educational events: send notices, coordinate event registrations and receive payments, complete attendance reports and outstanding invoices; arrange catering, audio visual setup, room setup, venue logistics, parking, answering questions
• Administer departmental user rights in technology systems
• Track departmental supplies inventory and order supplies to anticipate department needs
• Coordinate office equipment repair and maintenance schedule
• Other project  duties as assigned

Qualifications:

• Minimum three (3) years of recent experience providing administrative support, or project management support. Healthcare experience preferred.
• Graduate of a recognized post-secondary education in Business Administration, or related field.
• Extensive knowledge of hospital processes, as well as legislation, policies, and procedures that affect hospitals
• Utilizes high level of judgment and discretion when dealing with confidential or sensitive matters
• High degree of attention to detail to ensure accuracy in deliverables
• Adapts to changing priorities and manage change involving multiple stakeholders effectively
• Maintains a positive attitude and strong work ethic while managing competing demands
• Completes a multitude of tasks simultaneously within targeted timelines in an organized and efficient manner
• Extensive knowledge of Microsoft Word, Excel, PowerPoint, Visio, Windows, MS Project, Internet and Outlook
• Experience with Zoom/MS Teams preferred
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Applicants may be required to successfully complete full administrative testing, including typing speed, MS Office.    

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.

Recruitment Fraud Notice: Humber River Health does not request fees or payment from applicants as part of the recruitment process. If you receive suspicious recruitment-related advertising, communication, or content that does not appear to come from Humber River Health, please report it to hr@hrh.ca with any relevant details, screenshots, or links.