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Humber River Health

Program Service Assistant, Seniors' Care

Toronto, ON, Canada
Greater Toronto, ON, Canada

Salary Range: $65,442.00-$81,855.15

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Job details

Pay: Salary Range: $65,442.00-$81,855.15
Apply by: Nov 2, 2027
Experience: 3 years of recent experience providing senior administrative support in a health care setting
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Right now we are looking for a Full Time Program Service Assistant to work with our Seniors' Care Program.

Employment Status: Permanent Full Time

Reporting Relationship: Program Director, Seniors' Care

Location: Humber River Health - Wilson site

Hours of work: Days, occasional evenings/weekendsEmployee Group: Non union

Salary Range: $65,442.00-$81,855.15

Position Responsibilities:

Coordinates the operational and business matters of the Program
Identifies, coordinate, analyze and communicate key Program matters and critical issues in a timely manner and in accordance with hospital established processes
Prioritizes action items requiring Director’s attention through scheduled briefings with the Director and preparation of reports of priority projects.
Develops processes for issues management to ensure timely response to incoming requests/issues from internal and external stakeholders
Provides clear direction and oversight to administrative support within the Program portfolio
Redirects communication within the hospital when receiving information as the point person for the Program
Provides strategic support to advance the priorities of the Program portfolio
Establishes meaningful relationships with peers, colleagues, and multiple internal and external stakeholders that will advance the Program portfolio
Disseminates information identified as critical for the advancement of policy formation, process development and enhancement of public communications within the Surgical Program portfolio, across portfolios, and between the Surgical Program portfolio and external partners (i.e. LHIN/MOHLTC)
Ensures timely feedback on behalf of the Sr Director whenever necessary

Qualifications:

3 years of recent experience providing senior administrative support in a health care setting
Graduate of a recognized post-secondary education in Business Administration, or related field, preferred
Has extensive knowledge of hospital processes, as well as legislation, policies, and procedures that affect hospitals
Utilizes high level of judgment and discretion when dealing with confidential or sensitive matters
Has a high degree of attention to detail to ensure accuracy in deliverables
Creative, resourceful and flexible
Excellent communication, time management, and interpersonal skills
Demonstrates commitment to ongoing learning
Works independently and in a team environment
Adapts to changing priorities and manage change involving multiple stakeholders effectively
Maintains a positive attitude and strong work ethic while managing competing demands
Completes a multitude of tasks simultaneously within targeted timelines in an organized and efficient manner
Demonstrated regular, punctual attendance
Demonstrated commitment to patient safety and the provision of the best possible patient care
Demonstrates experience in producing printed/electronic publications and other departmental communication
Has a typing speed of 60 WPM
Extensive knowledge of Microsoft Word, Excel, PowerPoint, Visio, Windows, MS Project, Internet and Outlook
Intermediate MS Access knowledge an asset
An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

*shortlisted candidates will be required to complete testing including timed typing, medical terminology, and MS Office

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.

Recruitment Fraud Notice: Humber River Health does not request fees or payment from applicants as part of the recruitment process. If you receive suspicious recruitment-related advertising, communication, or content that does not appear to come from Humber River Health, please report it to hr@hrh.ca with any relevant details, screenshots, or links.

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More about this job

Responsibilities

The Program Service Assistant coordinates operational and business matters for the Seniors' Care Program, including issues management and strategic support for the Director. They act as a primary point of contact for internal and external stakeholders while ensuring efficient administrative workflows.

Requirements

Candidates must have at least 3 years of recent senior administrative experience in a healthcare setting and a post-secondary education in Business Administration or a related field. Proficiency in Microsoft Office suite and a typing speed of 60 WPM are required, along with strong organizational and communication skills.

Skills

Administrative support
Issues management
Project coordination
Communication
Time management
Interpersonal skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Microsoft Outlook
MS Project
MS Access
Medical terminology
Typing
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Seniors' Care
Administrative Support
Hospital Operations
Business Administration
Microsoft Office
MS Project
MS Access
Medical Terminology
Stakeholder Management
Policy Development
Process Improvement
Data Analysis
Reporting
Equity
Diversity
Inclusion
Patient Safety
Clinical Excellence
Research Strategy

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