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Humber River Health

Supervisor, Support Services

ON, Canada
Greater Toronto Area, ON, M3M 0B2, Canada

Location: Wilson Site Labour Group: Non UnionSalary Range: $75,585.90 - $94,541.85

Apply on careersen-hrrh.icims.com About employer

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Job details

Pay: Location: Wilson Site Labour Group: Non UnionSalary Range: $75,585.90 - $94,541.85
Apply by: Nov 13, 2027
Experience: Minimum 3 years’ experience in a healthcare environmental services leadership role
Posting language: English
Posted: Nov 13, 2026

Original job description

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Join our Environmental Services team as we work together to create a cleaner, safe work environment and patient care setting for our facility.

We are currently seeking a Supervisor to join our Support Services team.

The Supervisor of Support Services is responsible for aspects of Support Services that may include Housekeeping, Portering, or Laundry and Linen across the hospital. This includes ensuring compliance with safety standards, managing financial and human resources, executing operational plans, and maintaining high standards of cleanliness, sanitation, and service delivery.

Employment Status: Part TimeHours of Work: Night shift assignment, every Friday and Saturday night 11:00 pm to 7:00 am including Holidays.

Location: Wilson Site Labour Group: Non UnionSalary Range: $75,585.90 - $94,541.85

Reporting Relationship: Manager, Support Services

Position Responsibilities:

Oversees day-to-day operations that may include cleaning standards, infection control compliance, waste disposal, patient transport and departmental scheduling.
Develops and implements department policies and procedures.
Supervises unionized and non-union staff, including hiring, performance reviews, progressive discipline, training, and staff development.
Facilitates return-to-work programs and leads team meetings.
Assist in staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors
Strengthens teamwork within the support services team and ensuring competency of Support Services staff
Strengthens teamwork and coordination between Command Centre staff and inpatient units throughout the hospital as they relate to patient placement, bed prioritization, and throughput
Monitors quality assurance programs, participates in audits, investigates service complaints, enforces safety procedures, and ensures compliance with environmental and regulatory standards.
Performing job duties in accordance with mission, vision and values of Humber River Health
Maintaining all relevant standards

Qualifications:

Ontario Secondary School Diploma, or equivalent required
College Diploma or Undergraduate degree in Health Administration, Environmental Services, or related field preferred
Certification in Healthcare Environmental Services (e.g., CHESP) preferred
Minimum 3 years’ experience in a healthcare environmental services leadership role
Strong knowledge of infection prevention/control standards
Proven leadership in unionized environments
Budgeting and resource planning experience
Familiarity with quality improvement processes and tools
Excellent attendance and discipline free record required
Demonstrated excellent interpersonal, communication and customer service skills
Demonstrated problem solving and organizational skills
Excellent attendance and discipline free record required
An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Humber River Health is an equal opportunity employer and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department for assistance

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.

Recruitment Fraud Notice: Humber River Health does not request fees or payment from applicants as part of the recruitment process. If you receive suspicious recruitment-related advertising, communication, or content that does not appear to come from Humber River Health, please report it to hr@hrh.ca with any relevant details, screenshots, or links.

Apply on careersen-hrrh.icims.com About employer

More about this job

Responsibilities

The Supervisor oversees daily operations for support services such as housekeeping, portering, and laundry, ensuring compliance with safety and infection control standards. They are responsible for managing human and financial resources, including staff scheduling, performance reviews, and departmental policy implementation.

Requirements

Candidates must have a minimum of 3 years of leadership experience in healthcare environmental services and a strong understanding of infection prevention standards. A college diploma or undergraduate degree in Health Administration or a related field is preferred, along with excellent organizational and interpersonal skills.

Skills

Leadership
Infection control
Budgeting
Resource planning
Quality assurance
Staff scheduling
Performance management
Regulatory compliance
Communication
Problem solving
Customer service
Environmental services
Waste disposal
Patient transport
Policy development

Benefits

Professional development
Inclusive workplace
Academic collaboration

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Environmental Services
Housekeeping
Portering
Laundry
Infection Control
Hospital Operations
Leadership
Budgeting
Resource Planning
Quality Assurance
Staff Scheduling
Performance Management
Regulatory Compliance
Patient Care
Waste Disposal
CHESP
Unionized Environment
Health Administration
Safety Standards

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Work requirements

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