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Hunter Amenities International Ltd.

Customer Service Representative

Burlington, ON, Canada

The salary range for this role is $46,000 to $51,000. · Full-time

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Job details

Pay: The salary range for this role is $46,000 to $51,000.
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market.
Posting language: English
Posted: Oct 27, 2026

Original job description

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies” program in Canada.

The Opportunity:

We’re looking for an enthusiastic Customer Service Representative to join our Customer Service team. Reporting to the North American Sales Manager, the Customer Service Representative provides quality customer service for major hotel chains and other customers, particularly in the areas of tracing shipments, special requests, concerns and order processing, with the result being customer satisfaction.

Reason for Vacancy: This is an incremental headcount role that has been added to support the continued growth of the team.

The salary range for this role is $46,000 to $51,000. Final placement within the range depends on market conditions, internal equity, and the candidate’s experience, skills, and qualifications.

Key Duties & Responsibilities:

Responds promptly to customer inquiries
Processes orders, forms, applications, and requests
Communicate with customers through various channels
Knows our products inside and out to answer questions
Keeps records of customer interactions, transactions, comments and complaints
Acknowledges and resolves all customer complaints and/or concerns to the satisfaction of the customer and Hunter Amenities
Ensure customer complaints are handled fairly and expeditiously
Pays attention to handling issues without incurring unnecessary costs
Circulating customer complaints internally and ensures issues have been handled by all departments involved
Maintains a filing system for customers’ original purchase orders, special notes, tax certificates, back-up documentation so it is easily accessible to all Hunter employees
Provides feedback on the efficiency of the customer service process
Ensures customer satisfaction and provides professional customer support
The Customer Service Representative may be asked to support data-updating projects for the North American Sales Manager

Qualifications & Experience:

High School education
1-3 years in a customer service role
Strong interpersonal and communication skills
Organizational and problem-solving skills
Ability to stay calm when customer issues escalate
Comfortable using computers including Microsoft Office programs

We offer:

A competitive compensation package.
An excellent company-paid benefit package including health, dental, life, a matching group RRSP, skills development, and training reimbursement.
The opportunity to be part of a fast-growing, dynamic, and successful global team. We believe in our people and our people believe in Hunter.

A Little Bit More About Us:

Hunter Amenities’ global headquarters is in Burlington, Ontario where we manufacture one of the richest portfolios of licensed amenity brands for our 5- and 6-star global hotels, boutique hotels, spas, cruise lines and retail clients. Hunter has built a broad retail portfolio, creating both private labels and branded beauty products of the highest quality. Learn more about our company and culture at www.hunteramenities.com.

Based on our profile and needs we will only contact those candidates selected for interviews. Thanks for applying!

Hunter Amenities International Ltd. is an equal opportunity employer. Hunter does not discriminate on the basis of race/religion/sex/national origin/veteran/disability/sexual orientation/gender identity, or any other characteristic protected by current law.

Hunter Amenities is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 1-800-668-1483.

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More about this job

Responsibilities

Respond to customer inquiries, process orders and requests, track shipments, and provide knowledgeable support to hotel chains and other customers. Record customer interactions, resolve complaints fairly and efficiently, coordinate issue resolution across departments, and maintain accessible customer documentation.

Requirements

A high school education and 1–3 years of customer service experience are required. Candidates should have strong communication, interpersonal, organizational, and problem-solving skills, be comfortable using Microsoft Office, and remain calm when customer issues escalate.

Skills

Customer Service
Order Processing
Customer Communication
Complaint Resolution
Problem-Solving
Interpersonal Communication
Organization
Microsoft Office
Recordkeeping
Shipment Tracking
Product Knowledge
Customer Support

Benefits

Health Insurance
Dental Insurance
Life Insurance
Matching Group RRSP
Skills Development
Training Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Inquiries
Order Processing
Shipment Tracking
Customer Complaints
Complaint Resolution
Customer Satisfaction
Customer Support
Microsoft Office
Recordkeeping
Filing Systems
Purchase Orders
Tax Certificates
Interdepartmental Coordination
Data Updating
Hotel Chains
Hospitality
Personal Care Amenities
Communication
Problem-Solving

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