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Added 20 mins ago
VA
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Husky Technologies

Proactive Monitoring Spec.

Bolton, ON, Canada

Pay Range: $76,000 - $95,000 · Full-time

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Job details

Pay: Pay Range: $76,000 - $95,000
Job type: Full-time
Apply by: Dec 1, 2026
Experience: 5 -10 years’ experience within the Injection Molding Industry with emphasis on service
Posting language: English
Posted: Nov 1, 2026

Original job description

Job Description

Title: Proactive Monitoring Spec.

Id: 21271

Type: FullTime

Location: Bolton, ON

Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process deviations, The Monitoring Center SME is responsible of investigating the root cause and work together with customer and service team on solutioning any problem in timely manner. The Monitoring Center SME interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and Engineering.

Key Responsibilities

Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, concerning trends.
Interpret the data, compare against established limits and identify and rank issues or concerns.
Document using the existing Call (VA#) system within BaanLN, enter each issue / concern. This will allow for open issue management by the A+ Support Team.
Troubleshoot and solution whenever applicable, any issue being detected.
Share finding depending on severity and select best means to update the A+ Program Manager. Escalate if necessary
Contribute to Weekly report content for A+ Program Manager.

Qualifications

Post-secondary education (college or university degree) is preferred
5 -10 years’ experience within the Injection Molding Industry with emphasis on service
Advanced knowledge of Husky’s injection molding systems (PET Machines, PET Molds, Auxiliary equipment)
Excellent troubleshooting skills (i.e. analytical, diagnostic and technical problem-solving skills) with the ability to work with new and evolving technologies
Good knowledge of Injection Molding Process
Ability to proactively assessing and mitigating the consequences of changes in system state
Excellent communication (verbal, written and presentation) and interpersonal skills
Strong organization, time management, and multitasking skills
Ability to interface effectively across manufacturing, engineering and service functions
Computer skills and knowledge of Windows based applications are essential

Working Schedule

Work schedule does include week-ends (for example: Saturday-Wednesday or Wednesday-Sunday)
Shift work could be considered in the future depending on the Advantage+ Elite coverage evolution.

Vacancy: Replacement

Pay Range: $76,000 - $95,000

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.

Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

No agency or telephone inquiries please.

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More about this job

Responsibilities

Monitor remotely connected customer equipment and key performance indicators, identify and rank process deviations or concerns, and document issues in the BaanLN call system. Investigate root causes, troubleshoot and coordinate solutions with customers and internal service, program management, technical support, and engineering teams, escalating issues and contributing to weekly reports as needed.

Requirements

A post-secondary college or university education is preferred, along with 5–10 years of experience in the injection molding industry, particularly in service. Candidates should have advanced knowledge of Husky injection molding systems, strong troubleshooting and process knowledge, effective communication and organizational skills, and proficiency with Windows-based applications.

Skills

Remote Equipment Monitoring
Injection Molding
Troubleshooting
Root Cause Analysis
Data Interpretation
KPI Monitoring
Process Deviation Detection
Technical Problem-Solving
Customer Communication
Issue Management
Escalation
Reporting
Time Management
Multitasking
Windows Applications

Visa sponsorship

Not detected in the job text

Keywords

Injection Molding
Husky Injection Molding Systems
PET Machines
PET Molds
Auxiliary Equipment
Advantage+ Elite
Remote Monitoring
Territory Technical Support
Monitoring Center
Performance
Weight
Quality
Energy
Key Performance Indicators
Cycle Interruptions
Alarms
Trend Analysis
Root Cause Analysis
Troubleshooting
Process Deviations
BaanLN
VA# Call System
Issue Management
Escalation
Weekly Reporting
Windows-Based Applications

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