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Added 10 mins ago
OA
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- Full-time
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Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
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Husky Technologies

Proactive Monitoring Spec.

Bolton, ON, Canada

Pay Range: $76,000 - $95,000 · Full-time

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Job details

Pay: Pay Range: $76,000 - $95,000
Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5 -10 years’ experience within the Injection Molding Industry with emphasis on service
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description

Title: Proactive Monitoring Spec.

Id: 21271

Type: FullTime

Location: Bolton, ON

Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensure contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process deviations, The Monitoring Center SME is responsible of investigating the root cause and work together with customer and service team on solutioning any problem in timely manner. The Monitoring Center SME interacts with customer’s designated Champion, Husky’s Program Manager, Technical Support Team and Engineering.

Key Responsibilities

Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, concerning trends.
Interpret the data, compare against established limits and identify and rank issues or concerns.
Document using the existing Call (VA#) system within BaanLN, enter each issue / concern. This will allow for open issue management by the A+ Support Team.
Troubleshoot and solution whenever applicable, any issue being detected.
Share finding depending on severity and select best means to update the A+ Program Manager. Escalate if necessary
Contribute to Weekly report content for A+ Program Manager.

Qualifications

Post-secondary education (college or university degree) is preferred
5 -10 years’ experience within the Injection Molding Industry with emphasis on service
Advanced knowledge of Husky’s injection molding systems (PET Machines, PET Molds, Auxiliary equipment)
Excellent troubleshooting skills (i.e. analytical, diagnostic and technical problem-solving skills) with the ability to work with new and evolving technologies
Good knowledge of Injection Molding Process
Ability to proactively assessing and mitigating the consequences of changes in system state
Excellent communication (verbal, written and presentation) and interpersonal skills
Strong organization, time management, and multitasking skills
Ability to interface effectively across manufacturing, engineering and service functions
Computer skills and knowledge of Windows based applications are essential

Working Schedule

Work schedule does include week-ends (for example: Saturday-Wednesday or Wednesday-Sunday)
Shift work could be considered in the future depending on the Advantage+ Elite coverage evolution.

Vacancy: Replacement

Pay Range: $76,000 - $95,000

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.

Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

No agency or telephone inquiries please.

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More about this job

Responsibilities

Monitor remotely connected customer equipment and key performance indicators, identify deviations and trends, investigate root causes, and document issues in the BaanLN call system. Troubleshoot and coordinate solutions with customers and service teams, escalate concerns as needed, and contribute to weekly reports for the Advantage+ Program Manager.

Requirements

Preferred qualifications include post-secondary education and 5–10 years of injection molding industry experience, particularly in service, with advanced knowledge of Husky injection molding systems and processes. Candidates should have strong analytical troubleshooting, communication, organization, and multitasking skills, and be able to work weekends; future shift work may be considered.

Skills

Remote Equipment Monitoring
KPI Monitoring
Data Interpretation
Root Cause Analysis
Troubleshooting
Injection Molding
Process Analysis
Issue Management
Technical Problem-Solving
Customer Communication
Cross-Functional Collaboration
Reporting
Escalation Management
Time Management
Multitasking
Windows Applications

Visa sponsorship

Not detected in the job text

Keywords

Injection Molding
Husky Injection Molding Systems
PET Machines
PET Molds
Auxiliary Equipment
Advantage+ Elite
Remote Monitoring
Territory Technical Support
Monitoring Center
Performance KPIs
Weight KPIs
Quality KPIs
Energy KPIs
Cycle Interruptions
Alarms
Trend Analysis
Root Cause Analysis
Troubleshooting
BaanLN
Call (VA#) System
Issue Management
Customer Support
Service Team
Engineering
Weekly Reporting
Windows Applications

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