Front Office Agent

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Organization- Hyatt Place Mississauga Centre

Summary

Job description:

Job Summary

Responsibilities include check-in and checkout of hotel guests; answering the telephone; providing information about hotel services and tourism information about the city; responding to and resolving guest complaints; etc.

Qualifications

Ability to communicate effectively with all levels of guests, employees and management.
Excellent organizational, computer, cash handling, analytical, and problem solving skills.
Very strong oral and written communication skills.
Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.

Daily Tasks

Ensure cash float is balanced at the beginning and end of each shift.
Ensure all registered guests have enough payment via credit check report and have the proper identification presented.
Ensure all daily arrivals are gone through and special requests are taken care of.
Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
Ensure all guest complaints or concerns are dealt with promptly and efficiently.
Ensure all packages for guests are logged / delivered promptly and efficiently.
Assist guests with hotel and area information or any requests they have.
Assist with arranging transportation and the storage of guest luggage.
Check-in guest reservations ensuring proper billing, postings and information is correct.
Ensure shift audit balances and paperwork is all accounted for.
Be able to complete room blocking, wake up calls, baggage check in/out and be able to reconcile master group accounts.
Understand our different customers and their varied needs and expectations (corporate, leisure, FIT, convention, tour or airline).
Understand room availability inventory and what the rate programs or up selling

strategies of the hotel are.

Knowledge of hotel facilities, hours of operations and local attractions.
Knowledge of companywide marketing programs and incentives.
Other tasks assigned by Management.

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More about this job

Responsibilities

Check guests in and out, manage reservations and billing, balance cash and shift records, and respond promptly to guest concerns and requests. Provide information about hotel services and local attractions, coordinate luggage and transportation, and support guest packages, room blocking, and group accounts.

Requirements

The role requires effective communication with guests, employees, and management, along with strong organizational, computer, cash-handling, analytical, and problem-solving skills. Candidates should be energetic, outgoing, positive, and committed to excellent guest service; no specific education or prior experience requirement is stated.

Skills

Guest Service
Guest Complaint Resolution
Check-In and Checkout
Cash Handling
Computer Skills
Organization
Problem Solving
Analytical Skills
Oral Communication
Written Communication
Billing and Account Reconciliation
Reservation Management
Room Blocking
Transportation Coordination
Local Area Knowledge
Upselling

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Hotel
Hospitality
Guest Service
Check-In
Checkout
Reservations
Cash Handling
Cash Float
Credit Checks
Guest Identification
Billing
Account Reconciliation
Shift Audit
Guest Complaints
Guest Packages
Room Blocking
Wake-Up Calls
Baggage Handling
Group Accounts
Room Availability
Rate Programs
Upselling
Hotel Facilities
Local Attractions
Transportation Coordination
Tourism Information
Marketing Programs

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