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Added 6 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Ottawa, ON · Nepean, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 6 mins ago
SD
Merchandiser, Hourly Part Time Afternoon Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 35 mins ago
A
Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Toronto, ON
- Full-time
We are looking for a Lead Manager, Strategic Partnerships to lead Agoda’s Korea FI partnership strategy and execution.
Added 35 mins ago
A
Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Vancouver, BC
- Full-time
We are looking for a Lead Manager, Strategic Partnerships to lead Agoda’s Korea FI partnership strategy and execution.
Added 35 mins ago
DB
Part Time Bridal Sales
David's Bridal
Mississauga, ON
- $16 to $25.8 CAD / hour
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 51 mins ago
Developer
Rogers Communications
Toronto, ON
Familiarity with dependency management (such as Swift Package Manager and Gradle) and modular app structure.
Added 1 hour ago
BK
Manager, Graphic Design, Burger King, Canada
Burger King
Toronto, ON
- Full-time
Restaurant Brands International is looking for a Manager, Graphic Design to join the Burger King Canada team. This is an exciting opportunity working alongside the Marketing team, leading…
Added 1 hour ago
F
Regional Operations Manager - Abbotsford- BC
Foodtastic
Abbotsford, BC
- Full-time
The Regional Operations Manager will perform audits and inspections to ensure adherence to brand standards and develops action plans in partnership with the Manager or Franchisees to…
Added 1 hour ago
B
Digital Specialist
BMO
Toronto, ON · BMOPLACE
- Full-time
Ensure brand consistency, accessibility, and SEO
Added 1 hour ago
RB
Investment Funds Advisor Assistant
Royal Bank of Canada
Vancouver, BC
- Full-time
Involved in asset mix analysis, and rebalancing the portfolio ( with Manager’s approval ) where required
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Evening
Shoppers Drug Mart
Oshawa, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 3 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Brandon, MB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 3 hours ago
SD
Store Administrator, Hourly Part Time Day
Shoppers Drug Mart
Leduc, AB
- Part-time
Review timesheets against payroll posting and advise the manager of any discrepancies.
Added 3 hours ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Pickering, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 3 hours ago
C
Hot Food Clerk-Eagle Butte (Highway #1) Gas Bar
Co-op
Dunmore, AB
- Part-time
Reporting to the Gas Bar Manager, this position is responsible for preparing a variety of hot and cold food items; including sandwiches, subs, desserts, chicken, wedges, and pizza while…
Added 3 hours ago
C
Pharmacy Assistant - 13th Ave Pharmacy
Co-op
Medicine Hat, AB
- Part-time
Reporting to the Pharmacy Manager, the Pharmacy Assistant works under the direct supervision of the Pharmacist on Duty and is responsible for supporting pharmacy operations by performing…
Added 3 hours ago
C
Liquor Clerk-Brooks Liquor (Temporary)
Co-op
Brooks, AB
- Part-time
Reporting to the Liquor Manager, the Liquor Clerk is responsible for delivering exceptional customer service while supporting the day-to-day operations of the liquor store. This includes…
Added 3 hours ago
C
Liquor Clerk-Westgate Liquor
Co-op
Lethbridge, AB
- Part-time
Reporting to the Liquor Manager, the Liquor Clerk is responsible for delivering exceptional customer service while supporting the day-to-day operations of the liquor store. This includes…
Added 3 hours ago
C
Deli Clerk-Taber Food Store
Co-op
Taber, AB
- Part-time
Reporting to the Deli Manager, this position is responsible for preparing a variety of deli foods: including meats, salads, pizzas, and sandwiches - while delivering an exceptional customer…
Added 3 hours ago
C
Meat Clerk- Northlands Food Store
Co-op
Medicine Hat, AB
- Part-time
Reporting to the Meat Manager, the successful candidate will play a key role in delivering outstanding customer service while assisting with the packaging, pricing, merchandising, and…
Added 3 hours ago
NH
UI Technical Artist | Unreal Engine 5
No Hero Digital
Vancouver, BC
- Full-time
At No Hero, we turn bold creative ideas into beautifully crafted, brand-focused UX/UI for video games. As an award-winning creative co-development studio, we partner with leading game…
Added 3 hours ago
Q
Regional Marketing Manager – North America
QIMA
Montreal, QC
- Full-time
…of this transformation, with a clear ambition to elevate our brand, strengthen QIMA’s positioning in the US market, and build marketing programs that connect our service expertise to…
Added 4 hours ago
C
Manager, Inventory Control
Cozey
Mont-Royal, QC
- Full-time
…value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture…
Added 4 hours ago
SC
Department Manager, Clothing, Chinook Womens
Sport Chek
Calgary, AB
- Full-time
As a Department Sales Manager of Clothing, you have a passion for sports and live an active lifestyle.
Added 4 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards

Hyatt Regency

Front Office Manager

Vancouver, BC, Canada

Salary range: $80,000 – $85,000 · Full-time

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Applications open in a new tab.

Job details

Pay: Salary range: $80,000 – $85,000
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Posting language: English
Posted: Oct 28, 2026

Original job description

Organization- Hyatt Regency Vancouver

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

Discounted lodging accommodations at Hyatt worldwide
Discounts on food and beverage
Discounted transit passes
Discounted parking
Wellbeing programs
Recognition programs
Tuition reimbursement
Excellent training and professional development
Employer RRSP matching
Extended Health Benefits for you and your dependents

Hyatt Regency Vancouver is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Front Office Manager.

This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts, Guest Service Agents, and Switchboard Operators. The FOM is responsible for all aspects of front desk operations, including staff training, scheduling, and inter-departmental communications. The role requires strong leadership and communication skills, with the ability to coach and develop team members. In addition to managing Front Office and Guest Services personnel, the FOM responds promptly and professionally to guest requests and complaints, ensuring timely resolution and a consistently high level of guest satisfaction.

Salary range: $80,000 – $85,000

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world, and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

DUTIES INCLUDE BUT NOT LIMITED TO:

Strategic Leadership & Operations

Develop and implement short- and long-term strategies to elevate guest satisfaction, team performance, and financial results.
Contribute to hotel revenue strategy by aligning room inventory, upselling programs, and pricing initiatives with Revenue Management and Sales.
Direct, plan, and manage all Front Office operations, including PBX, Front Desk, and Guest Services.
Shape brand positioning through consistent delivery of Hyatt service culture, ensuring the hotel remains competitive in the market.
Develop succession planning within the department to strengthen leadership pipelines and reduce turnover risk.
Prepare and manage departmental budgets, payroll, and labor productivity in line with business goals.
Establish service standards, policies, and procedures in alignment with brand expectations. Analyze guest feedback and resolve issues promptly to maintain high satisfaction scores.
Implement service recovery processes and follow up on guest concerns.

People & Culture

Foster a culture of engagement, recognition, and accountability.
Recruit, mentor, coach, and develop colleagues across PBX, Front Desk, and Guest Services.
Conduct performance evaluations and support career growth for team members.

Cross-Departmental Collaboration

Work closely with Housekeeping, Engineering, Security, and F&B to ensure seamless operations.
Serve as a key liaison for VIPs, groups, and events requiring special Front Office coordination.
Represent the department in hotel leadership meetings, Health & Safety Committee, and community/green initiatives.

Qualifications

Qualifications

Demonstrated ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Strong people management skills, including team leadership, coaching, mentoring, and performance development.
Flexible to work various shifts, including weekends and holidays, with early morning and/or evening hours as required by business needs.
Service-oriented with professional presentation skills and a high standard of personal conduct.
Strong leadership qualities, including high energy, entrepreneurial mindset, motivational ability, and effective communication.
Proven ability to deliver exceptional customer service while driving operational and financial performance.
Clear and concise written and verbal communication skills in English; knowledge of a second language is an asset.
Proficient in Microsoft Word and Excel; knowledge of Opera or other guest check-in systems is an asset.
Excellent organizational, interpersonal, and administrative skills.

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More about this job

Responsibilities

Lead Front Office operations across the front desk, PBX, and Guest Services, including staffing, budgets, service standards, revenue initiatives, and guest issue resolution. Develop and coach colleagues, coordinate with other hotel departments, and support VIP, group, event, safety, and community initiatives.

Requirements

Requires at least four years of progressive hotel Rooms Management experience, including two years in a Rooms Division management role, along with strong leadership, coaching, customer service, communication, and organizational skills. Candidates must be flexible to work varied shifts, proficient in Microsoft Word and Excel, and legally eligible to work in Canada; Opera or another guest check-in system and a second language are assets.

Skills

Front Office Operations
Hotel Rooms Management
Team Leadership
Coaching and Mentoring
Guest Service
Guest Complaint Resolution
Revenue Strategy
Budget Management
Payroll Management
Labor Productivity
Staff Scheduling
Performance Development
Interdepartmental Collaboration
Written and Verbal Communication
Microsoft Word
Microsoft Excel

Benefits

Discounted Lodging Accommodations
Food and Beverage Discounts
Discounted Transit Passes
Discounted Parking
Wellbeing Programs
Recognition Programs
Tuition Reimbursement
Training and Professional Development
Employer RRSP Matching
Extended Health Benefits

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Rooms Division
Front Desk
PBX
Guest Services
Hotel Operations
Guest Satisfaction
Service Recovery
Revenue Management
Room Inventory
Upselling
Pricing Initiatives
Departmental Budgets
Payroll
Labor Productivity
Staff Scheduling
Succession Planning
Performance Evaluations
VIP Coordination
Group Coordination
Event Coordination
Health and Safety
Microsoft Word
Microsoft Excel
Opera
Guest Check-In Systems
Hyatt Service Culture

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