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Added 16 mins ago
AW
Banking Administrator - OP-26-977
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
…investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our…
Added 16 mins ago
AW
Banking Administrator - OP-26-977
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
…investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our…
Added 16 mins ago
A
Banking Administrator - OP-26-977
Aviso
Vancouver, BC
- $46,000 to $55,000 CAD / year
- Full-time
…investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our…
Added 16 mins ago
JA
Service Sales Account Manager
JR Automation
Richmond, BC
- Full-time
The Service Sales Account Manager – support customers across British Columbia by promoting and selling Hitachi Energy’s Engineering & Service portfolio. You will help utilities and…
Added 16 mins ago
A
Banking Administrator - OP-26-977
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Full-time
…investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our…
Added 32 mins ago
J
Senior Lifecycle Marketing Manager
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Acquisition Manager, Lifecycle Marketing, the Senior Lifecycle Marketing Manager will be responsible for orchestrating our ideal customer experience. You will own and drive…
Added 1 hour ago
Process Equipment Support Manager
BWXT
Ottawa, ON
BWXT Medical is hiring an Process Equipment Support Manager at our production facility in Kanata, ON.
Added 5 hours ago
AA
Principal Product Manager
Asensean Advisory
Remote, Canada
- $150,000 to $190,000 CAD / year
- Full-time
- Remote
Location: Remote within Canada, ideally in the Greater Toronto Area, Kitchener-Waterloo, or Vancouver, British Columbia, to support occasional in-person collaboration.
Added 7 hours ago
Senior Account Manager-Metro Vancouver (Guardteck)
Kandor
Burnaby, BC
…alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people.…
Added 8 hours ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
Vancouver International Airport (YVR) | Whistler
Added 8 hours ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
Vancouver International Airport (YVR) | Lucky Lily
Added 9 hours ago
C
Maintenance & Asset Manager
Connective
Kamloops, BC
- Full-time
The Maintenance and Asset Manager will ensure all properties, both owned and leased by Connective, are functioning safely, efficiently, and effectively. This may include performing a…
Added 11 hours ago
A
Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Toronto, ON
- Full-time
…high-impact partnerships that expand Agoda’s reach, improve customer acquisition, and create long-term business…
Added 11 hours ago
A
Lead Manager, Strategic Partnerships (Seoul-based)
Agoda
Vancouver, BC
- Full-time
…high-impact partnerships that expand Agoda’s reach, improve customer acquisition, and create long-term business…
Added 11 hours ago
SC
Crane & Rigging Supervisor (Vancouver/Coquitlam, BC)
Sterling Crane
Coquitlam, BC
- Full-time
TRAVEL: Travel in and outside of the Vancouver/Coquitlam region will be required depending on business and Client/Customer requirements.
Added 11 hours ago
F
Regional Operations Manager - Abbotsford- BC
Foodtastic
Abbotsford, BC
- Full-time
Reporting to the Director of Operations, the Regional Operations Manager acts as the Restaurant’s primary point of contact and is responsible to partner with Managers and Franchisees to…
Added 12 hours ago
RB
Investment Funds Advisor Assistant
Royal Bank of Canada
Vancouver, BC
- Full-time
In your key role as Administrative Support, you will also create estate packages, compile manager review schedules and book appointments, and assist with mail outs as required
Added 14 hours ago
Q
Regional Marketing Manager – North America
QIMA
Montreal, QC
- Full-time
QIMA is seeking a Regional Marketing Manager – North America to own and drive marketing performance for our consumer product division. This role is responsible for turning market…
Added 14 hours ago
LH
Outreach Worker
Lookout Housing and Health
North Vancouver, BC
- Full-time
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 15 hours ago
FH
Integrated Protection Services Clerk
Fraser Health
Surrey, BC
- Full-time
If you're ready to join a team dedicated to providing care and support, apply now! Together, we can make a significant difference in the lives of individuals and families, empowering them…
Added 15 hours ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
…role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and…
Added 15 hours ago
Maintenance Control Planner (Vancouver)
Pacific Coastal Airlines
Richmond, BC
This position is based out of a hanger located near South Terminal at the Vancouver International Airport in Richmond. Reporting to the Maintenance Manager, the Maintenance Control Planner…
Added 15 hours ago
Maintenance Control Planner (Vancouver)
Pacific Coastal Airlines
Richmond, BC
This position is based out of a hanger located near South Terminal at the Vancouver International Airport in Richmond. Reporting to the Maintenance Manager, the Maintenance Control Planner…
Added 15 hours ago
Housekeeping Supervisor
Northland Properties
Vancouver, BC
Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has…
Added 15 hours ago
Maintenance & Asset Manager
Connective
Kamloops, BC · Vancouver, BC
The Maintenance and Asset Manager will ensure all properties, both owned and leased by Connective, are functioning safely, efficiently, and effectively. This may include performing a…

Hyatt Regency

Front Office Manager

Vancouver, BC, Canada

Salary range: $80,000 – $85,000 · Full-time

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Job details

Pay: Salary range: $80,000 – $85,000
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Posting language: English
Posted: Oct 28, 2026

Original job description

Organization- Hyatt Regency Vancouver

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

Discounted lodging accommodations at Hyatt worldwide
Discounts on food and beverage
Discounted transit passes
Discounted parking
Wellbeing programs
Recognition programs
Tuition reimbursement
Excellent training and professional development
Employer RRSP matching
Extended Health Benefits for you and your dependents

Hyatt Regency Vancouver is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Front Office Manager.

This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts, Guest Service Agents, and Switchboard Operators. The FOM is responsible for all aspects of front desk operations, including staff training, scheduling, and inter-departmental communications. The role requires strong leadership and communication skills, with the ability to coach and develop team members. In addition to managing Front Office and Guest Services personnel, the FOM responds promptly and professionally to guest requests and complaints, ensuring timely resolution and a consistently high level of guest satisfaction.

Salary range: $80,000 – $85,000

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world, and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

DUTIES INCLUDE BUT NOT LIMITED TO:

Strategic Leadership & Operations

Develop and implement short- and long-term strategies to elevate guest satisfaction, team performance, and financial results.
Contribute to hotel revenue strategy by aligning room inventory, upselling programs, and pricing initiatives with Revenue Management and Sales.
Direct, plan, and manage all Front Office operations, including PBX, Front Desk, and Guest Services.
Shape brand positioning through consistent delivery of Hyatt service culture, ensuring the hotel remains competitive in the market.
Develop succession planning within the department to strengthen leadership pipelines and reduce turnover risk.
Prepare and manage departmental budgets, payroll, and labor productivity in line with business goals.
Establish service standards, policies, and procedures in alignment with brand expectations. Analyze guest feedback and resolve issues promptly to maintain high satisfaction scores.
Implement service recovery processes and follow up on guest concerns.

People & Culture

Foster a culture of engagement, recognition, and accountability.
Recruit, mentor, coach, and develop colleagues across PBX, Front Desk, and Guest Services.
Conduct performance evaluations and support career growth for team members.

Cross-Departmental Collaboration

Work closely with Housekeeping, Engineering, Security, and F&B to ensure seamless operations.
Serve as a key liaison for VIPs, groups, and events requiring special Front Office coordination.
Represent the department in hotel leadership meetings, Health & Safety Committee, and community/green initiatives.

Qualifications

Qualifications

Demonstrated ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Strong people management skills, including team leadership, coaching, mentoring, and performance development.
Flexible to work various shifts, including weekends and holidays, with early morning and/or evening hours as required by business needs.
Service-oriented with professional presentation skills and a high standard of personal conduct.
Strong leadership qualities, including high energy, entrepreneurial mindset, motivational ability, and effective communication.
Proven ability to deliver exceptional customer service while driving operational and financial performance.
Clear and concise written and verbal communication skills in English; knowledge of a second language is an asset.
Proficient in Microsoft Word and Excel; knowledge of Opera or other guest check-in systems is an asset.
Excellent organizational, interpersonal, and administrative skills.

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More about this job

Responsibilities

Lead Front Office operations across the front desk, PBX, and Guest Services, including staffing, budgets, service standards, revenue initiatives, and guest issue resolution. Develop and coach colleagues, coordinate with other hotel departments, and support VIP, group, event, safety, and community initiatives.

Requirements

Requires at least four years of progressive hotel Rooms Management experience, including two years in a Rooms Division management role, along with strong leadership, coaching, customer service, communication, and organizational skills. Candidates must be flexible to work varied shifts, proficient in Microsoft Word and Excel, and legally eligible to work in Canada; Opera or another guest check-in system and a second language are assets.

Skills

Front Office Operations
Hotel Rooms Management
Team Leadership
Coaching and Mentoring
Guest Service
Guest Complaint Resolution
Revenue Strategy
Budget Management
Payroll Management
Labor Productivity
Staff Scheduling
Performance Development
Interdepartmental Collaboration
Written and Verbal Communication
Microsoft Word
Microsoft Excel

Benefits

Discounted Lodging Accommodations
Food and Beverage Discounts
Discounted Transit Passes
Discounted Parking
Wellbeing Programs
Recognition Programs
Tuition Reimbursement
Training and Professional Development
Employer RRSP Matching
Extended Health Benefits

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Rooms Division
Front Desk
PBX
Guest Services
Hotel Operations
Guest Satisfaction
Service Recovery
Revenue Management
Room Inventory
Upselling
Pricing Initiatives
Departmental Budgets
Payroll
Labor Productivity
Staff Scheduling
Succession Planning
Performance Evaluations
VIP Coordination
Group Coordination
Event Coordination
Health and Safety
Microsoft Word
Microsoft Excel
Opera
Guest Check-In Systems
Hyatt Service Culture

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