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Added 13 mins ago
RB
VP, Commercial FX Advisory Sales
Royal Bank of Canada
Toronto, ON
- Full-time
This is FX Risk Solutions Sales role within RBC Capital Markets Risk Solutions Group. The role is client facing role that focuses on optimizing revenue, and leveraging RBC’s strengths to…
Added 27 mins ago
F
Regional Operations Manager - Abbotsford- BC
Foodtastic
Abbotsford, BC
- Full-time
Founded in 2016, Foodtastic is already one of the largest restaurant companies in Canada. We have increased system sales in the last five years from less than $50mm to over $1B. Our current…
Added 2 hours ago
F
Project Manager II
Fluor
Vancouver, BC
- Full-time
Verify with Project Director (PD) that Health, Safety and Environmental (HSE) is emphasized throughout all phases of the project
Added 3 hours ago
WC
Accountant
Wavefront Centre for Communication Accessibility
Canada
- Full-time
Lead Sales That Improve Communication Access and Strengthen Community
Added 3 hours ago
LC
Marketing Intern, Foodservice & Ingredients (8 months)
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Internship
In conjunction with the Marketing Director for the Foodservice & Ingredients Division, the Foodservice Marketing Intern assists in various stages of marketing & transition projects…
Added 3 hours ago
C
Temporary Sales Support Associate
Coach
Toronto, ON
- Part-time
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Added 3 hours ago
SL
Business Portfolio Manager
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Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Working closely with the Director, Business Portfolio Management, this role drives issues from identification through resolution and partners across Finance, Journey and Platform teams,…
Added 4 hours ago
IB
Product Operations Manager
Indigo Books & Music
Regina, SK
- From $50,000 CAD / year
- Full-time
…while delivering a customer-centric experience that drives sales, engagement, loyalty, and…
Added 4 hours ago
C
Temporary Sales Associate
Coach
Toronto, ON
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 4 hours ago
C
Temporary Sales Support Associate
Coach
Calgary, AB
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 5 hours ago
AR
Hospitality Manager
Atria Retirement Canada - Westhaven
Winnipeg, MB · MB-Winnipeg
- Full-time
Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents…
Added 5 hours ago
O
Gestionnaire des perspectives d’affaires (Mandat de 12 mois) | Business Insights Manager – 12 months mandate
Organon
Kirkland, QC
- Full-time
Added 5 hours ago
Client Director
dunnhumby
Toronto, ON
Added 5 hours ago
HR
Front Office Manager
Hyatt Regency
Vancouver, BC
- Full-time
This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts,…
Added 5 hours ago
C
Senior Manager, Capital Markets
CBRE
Toronto, ON
- Full-time
…lending platform.This role will act as a key partner to the Director, Capital Markets,translating complex loan activity, portfolio performance, and fundingstrategies into actionable…
Added 5 hours ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 5 hours ago
MC
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck Canada
Kirkland, QC
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Added 5 hours ago
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Temporary Sales Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…
Added 5 hours ago
V
Director, Sales
veritree
Remote, Canada
- $200,000 to $300,000 CAD / year
- Full-time
- Remote
veritree is seeking an experienced and entrepreneurial sales leader to build and scale a predictable, high-performing new customer acquisition function. Reporting directly to our…
Added 5 hours ago
V
Director, Sales
veritree
Vancouver, BC
- $200,000 to $300,000 CAD / year
- Full-time
veritree is seeking an experienced and entrepreneurial sales leader to build and scale a predictable, high-performing new customer acquisition function. Reporting directly to our…
Added 5 hours ago
FC
Project Manager II
Fluor Corporation
Vancouver, BC
- Full-time
Verify with Project Director (PD) that Health, Safety and Environmental (HSE) is emphasized throughout all phases of the project
Added 6 hours ago
AS
Hospitality Manager
Atria Senior Living
Winnipeg, MB · MB-Winnipeg
- Full-time
Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents…
Added 6 hours ago
O
Sr. Manager, Corporate Communications
OpenText
Waterloo, ON
- Full-time
…Manager, Communications & Public Affairs. Reporting to the Director, Communications & Public Affairs, the Manager will help build and protect OpenText’s reputation by advancing the…
Added 6 hours ago
SL
Manager, Brand Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Brand Management reports to the Director, Global Brand Strategy in Global Marketing. The successful candidate is an experienced professional with a background in brand strategy…
Added 7 hours ago
KS
Temporary Sales Support Associate
kate spade new york
Calgary, AB · Chinook Centre
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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make…

Hyatt Regency

Front Office Manager

Vancouver, BC, Canada

Salary range: $80,000 – $85,000 · Full-time

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Job details

Pay: Salary range: $80,000 – $85,000
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Posting language: English
Posted: Oct 28, 2026

Original job description

Organization- Hyatt Regency Vancouver

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

Discounted lodging accommodations at Hyatt worldwide
Discounts on food and beverage
Discounted transit passes
Discounted parking
Wellbeing programs
Recognition programs
Tuition reimbursement
Excellent training and professional development
Employer RRSP matching
Extended Health Benefits for you and your dependents

Hyatt Regency Vancouver is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Front Office Manager.

This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts, Guest Service Agents, and Switchboard Operators. The FOM is responsible for all aspects of front desk operations, including staff training, scheduling, and inter-departmental communications. The role requires strong leadership and communication skills, with the ability to coach and develop team members. In addition to managing Front Office and Guest Services personnel, the FOM responds promptly and professionally to guest requests and complaints, ensuring timely resolution and a consistently high level of guest satisfaction.

Salary range: $80,000 – $85,000

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world, and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

DUTIES INCLUDE BUT NOT LIMITED TO:

Strategic Leadership & Operations

Develop and implement short- and long-term strategies to elevate guest satisfaction, team performance, and financial results.
Contribute to hotel revenue strategy by aligning room inventory, upselling programs, and pricing initiatives with Revenue Management and Sales.
Direct, plan, and manage all Front Office operations, including PBX, Front Desk, and Guest Services.
Shape brand positioning through consistent delivery of Hyatt service culture, ensuring the hotel remains competitive in the market.
Develop succession planning within the department to strengthen leadership pipelines and reduce turnover risk.
Prepare and manage departmental budgets, payroll, and labor productivity in line with business goals.
Establish service standards, policies, and procedures in alignment with brand expectations. Analyze guest feedback and resolve issues promptly to maintain high satisfaction scores.
Implement service recovery processes and follow up on guest concerns.

People & Culture

Foster a culture of engagement, recognition, and accountability.
Recruit, mentor, coach, and develop colleagues across PBX, Front Desk, and Guest Services.
Conduct performance evaluations and support career growth for team members.

Cross-Departmental Collaboration

Work closely with Housekeeping, Engineering, Security, and F&B to ensure seamless operations.
Serve as a key liaison for VIPs, groups, and events requiring special Front Office coordination.
Represent the department in hotel leadership meetings, Health & Safety Committee, and community/green initiatives.

Qualifications

Qualifications

Demonstrated ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Strong people management skills, including team leadership, coaching, mentoring, and performance development.
Flexible to work various shifts, including weekends and holidays, with early morning and/or evening hours as required by business needs.
Service-oriented with professional presentation skills and a high standard of personal conduct.
Strong leadership qualities, including high energy, entrepreneurial mindset, motivational ability, and effective communication.
Proven ability to deliver exceptional customer service while driving operational and financial performance.
Clear and concise written and verbal communication skills in English; knowledge of a second language is an asset.
Proficient in Microsoft Word and Excel; knowledge of Opera or other guest check-in systems is an asset.
Excellent organizational, interpersonal, and administrative skills.

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More about this job

Responsibilities

Lead Front Office operations across the front desk, PBX, and Guest Services, including staffing, budgets, service standards, revenue initiatives, and guest issue resolution. Develop and coach colleagues, coordinate with other hotel departments, and support VIP, group, event, safety, and community initiatives.

Requirements

Requires at least four years of progressive hotel Rooms Management experience, including two years in a Rooms Division management role, along with strong leadership, coaching, customer service, communication, and organizational skills. Candidates must be flexible to work varied shifts, proficient in Microsoft Word and Excel, and legally eligible to work in Canada; Opera or another guest check-in system and a second language are assets.

Skills

Front Office Operations
Hotel Rooms Management
Team Leadership
Coaching and Mentoring
Guest Service
Guest Complaint Resolution
Revenue Strategy
Budget Management
Payroll Management
Labor Productivity
Staff Scheduling
Performance Development
Interdepartmental Collaboration
Written and Verbal Communication
Microsoft Word
Microsoft Excel

Benefits

Discounted Lodging Accommodations
Food and Beverage Discounts
Discounted Transit Passes
Discounted Parking
Wellbeing Programs
Recognition Programs
Tuition Reimbursement
Training and Professional Development
Employer RRSP Matching
Extended Health Benefits

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Rooms Division
Front Desk
PBX
Guest Services
Hotel Operations
Guest Satisfaction
Service Recovery
Revenue Management
Room Inventory
Upselling
Pricing Initiatives
Departmental Budgets
Payroll
Labor Productivity
Staff Scheduling
Succession Planning
Performance Evaluations
VIP Coordination
Group Coordination
Event Coordination
Health and Safety
Microsoft Word
Microsoft Excel
Opera
Guest Check-In Systems
Hyatt Service Culture

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