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Added 13 mins ago
KR
Senior Manager, Corporate Tax
Kassen Recruitment
AB · Edmonton, AB
- Full-time
Senior Manager or Director-level experience in corporate tax, tax advisory, or a comparable technical leadership role.
Added 13 mins ago
TF
Manager, School Runs – MB & SK
Terry Fox Foundation
Winnipeg, MB
- $60,000 to $63,500 CAD / year
- Full-time
…young Canadians participate in the Terry Fox School Run. As Manager of School Runs, MB & SK you’ll be at the heart of this movement by building relationships, creating experiences, and…
Added 13 mins ago
GT
Project Manager
Global Technical Talent, an Inc. 5000 Company
AB · Edmonton, AB
- $50 to $90 CAD / hour
- Contract
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Added 13 mins ago
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Added 13 mins ago
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Added 28 mins ago
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- $70,000 to $80,000 CAD / year
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…new opportunity to join the Sodexo team as our next General Manager - Environmental Services (EVS) located in…
Added 28 mins ago
BR
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AB · Calgary, AB
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Added 28 mins ago
FB
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Added 28 mins ago
L
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- Full-time
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Added 28 mins ago
S
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- $56,312.5 to $66,250 CAD / year
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Added 28 mins ago
Sales Account Manager, CPG - Amazon Ads
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We’re looking for a results oriented Sales Account Manager on our CPG business who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous…
Added 44 mins ago
D
Business Development Manager GTA
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 44 mins ago
E
ABM Marketing Manager - 12m FTC
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- $80,000 to $90,000 CAD / year
- Full-time
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Added 44 mins ago
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Job ID #32304: Project Manager, Community Roadway Safety
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Hamilton, ON · Stoney Creek, Ontario
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Reporting to the Superintendent, Roadway Safety, the Project Manager, Community Roadway Safety, will provide leadership in a team environment that shall focus on meeting the City’s…
Added 44 mins ago
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Job ID #32317: Senior Project Manager, Specialized Transit
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Added 59 mins ago
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Added 59 mins ago
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Senior Financial Crime Risk Investigator - Ministerial Directives and Sanctions
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Added 1 hour ago
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Manager - Procurement & Stores
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- Full-time
We are currently hiring a Manager – Procurement & Stores to join the team at our Goderich Mine facility in Goderich, Ontario.
Added 1 hour ago
FB
Assistant Grocery Manager - Overnight
Farm Boy Inc.
Ottawa, ON
- $22 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 1 hour ago
AI
Account Manager-Retail New Truck Sales
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Hamilton, ON
- Full-time
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Added 1 hour ago
AI
Account Manager-Retail New Truck Sales
Altruck International Centres
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- Full-time
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Added 1 hour ago
AI
Account Manager-New Truck Sales
Altruck International Centres
Goderich, ON
- Full-time
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Added 2 hours ago
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- Full-time
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Added 2 hours ago
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- Full-time
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Added 2 hours ago
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Hyatt Regency

Front Office Manager

Vancouver, BC, Canada

Salary range: $80,000 – $85,000 · Full-time

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Applications open in a new tab.

Job details

Pay: Salary range: $80,000 – $85,000
Job type: Full-time
Apply by: Nov 27, 2026
Experience: Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Posting language: English
Posted: Oct 28, 2026

Original job description

Organization- Hyatt Regency Vancouver

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

Discounted lodging accommodations at Hyatt worldwide
Discounts on food and beverage
Discounted transit passes
Discounted parking
Wellbeing programs
Recognition programs
Tuition reimbursement
Excellent training and professional development
Employer RRSP matching
Extended Health Benefits for you and your dependents

Hyatt Regency Vancouver is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Front Office Manager.

This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts, Guest Service Agents, and Switchboard Operators. The FOM is responsible for all aspects of front desk operations, including staff training, scheduling, and inter-departmental communications. The role requires strong leadership and communication skills, with the ability to coach and develop team members. In addition to managing Front Office and Guest Services personnel, the FOM responds promptly and professionally to guest requests and complaints, ensuring timely resolution and a consistently high level of guest satisfaction.

Salary range: $80,000 – $85,000

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world, and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

DUTIES INCLUDE BUT NOT LIMITED TO:

Strategic Leadership & Operations

Develop and implement short- and long-term strategies to elevate guest satisfaction, team performance, and financial results.
Contribute to hotel revenue strategy by aligning room inventory, upselling programs, and pricing initiatives with Revenue Management and Sales.
Direct, plan, and manage all Front Office operations, including PBX, Front Desk, and Guest Services.
Shape brand positioning through consistent delivery of Hyatt service culture, ensuring the hotel remains competitive in the market.
Develop succession planning within the department to strengthen leadership pipelines and reduce turnover risk.
Prepare and manage departmental budgets, payroll, and labor productivity in line with business goals.
Establish service standards, policies, and procedures in alignment with brand expectations. Analyze guest feedback and resolve issues promptly to maintain high satisfaction scores.
Implement service recovery processes and follow up on guest concerns.

People & Culture

Foster a culture of engagement, recognition, and accountability.
Recruit, mentor, coach, and develop colleagues across PBX, Front Desk, and Guest Services.
Conduct performance evaluations and support career growth for team members.

Cross-Departmental Collaboration

Work closely with Housekeeping, Engineering, Security, and F&B to ensure seamless operations.
Serve as a key liaison for VIPs, groups, and events requiring special Front Office coordination.
Represent the department in hotel leadership meetings, Health & Safety Committee, and community/green initiatives.

Qualifications

Qualifications

Demonstrated ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Strong people management skills, including team leadership, coaching, mentoring, and performance development.
Flexible to work various shifts, including weekends and holidays, with early morning and/or evening hours as required by business needs.
Service-oriented with professional presentation skills and a high standard of personal conduct.
Strong leadership qualities, including high energy, entrepreneurial mindset, motivational ability, and effective communication.
Proven ability to deliver exceptional customer service while driving operational and financial performance.
Clear and concise written and verbal communication skills in English; knowledge of a second language is an asset.
Proficient in Microsoft Word and Excel; knowledge of Opera or other guest check-in systems is an asset.
Excellent organizational, interpersonal, and administrative skills.

Apply About employer

More about this job

Responsibilities

Lead Front Office operations across the front desk, PBX, and Guest Services, including staffing, budgets, service standards, revenue initiatives, and guest issue resolution. Develop and coach colleagues, coordinate with other hotel departments, and support VIP, group, event, safety, and community initiatives.

Requirements

Requires at least four years of progressive hotel Rooms Management experience, including two years in a Rooms Division management role, along with strong leadership, coaching, customer service, communication, and organizational skills. Candidates must be flexible to work varied shifts, proficient in Microsoft Word and Excel, and legally eligible to work in Canada; Opera or another guest check-in system and a second language are assets.

Skills

Front Office Operations
Hotel Rooms Management
Team Leadership
Coaching and Mentoring
Guest Service
Guest Complaint Resolution
Revenue Strategy
Budget Management
Payroll Management
Labor Productivity
Staff Scheduling
Performance Development
Interdepartmental Collaboration
Written and Verbal Communication
Microsoft Word
Microsoft Excel

Benefits

Discounted Lodging Accommodations
Food and Beverage Discounts
Discounted Transit Passes
Discounted Parking
Wellbeing Programs
Recognition Programs
Tuition Reimbursement
Training and Professional Development
Employer RRSP Matching
Extended Health Benefits

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Rooms Division
Front Desk
PBX
Guest Services
Hotel Operations
Guest Satisfaction
Service Recovery
Revenue Management
Room Inventory
Upselling
Pricing Initiatives
Departmental Budgets
Payroll
Labor Productivity
Staff Scheduling
Succession Planning
Performance Evaluations
VIP Coordination
Group Coordination
Event Coordination
Health and Safety
Microsoft Word
Microsoft Excel
Opera
Guest Check-In Systems
Hyatt Service Culture

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