Find work in Canada.

527,264 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
CO
Job ID #31810: Senior Process Engineer, Plant Operations
City of Hamilton
Hamilton, ON
- Full-time
…talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us…
Added 2 mins ago
BG
Collision Estimator/Repair Planner (Scarborough Center)
Boyd Group Services
Toronto, ON
- Full-time
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Added 2 mins ago
B
Client Delivery Associate
BMO
Pickering, ON · Toronto, ON · FCP
- Full-time
Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that…
Added 2 mins ago
XT
Technicien Réseau/Network Technician
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
Support WAN connectivity and perimeter security tasks in coordination with XTL's network MSP, under Network Manager direction
Added 2 mins ago
NI
Inventory Control Clerk
NFI Industries
Milton, ON
- Full-time
Coordinates with Customer Service Representatives, Supervisors, and Warehouse Supervisors to establish cut-off dates
Added 2 mins ago
OC
Fund Development Officer, Monthly Giving (Acquisition)
Oxfam Canada
Ottawa, ON
- Full-time
Reporting to the Manager, Monthly Giving, the FDO, Monthly Giving will work with all units within the Fund Development Department; to support acquisition, retention and revenue growth, with…
Added 2 mins ago
SC
Assistant Manager-6 Month Contract
Staples Canada
Burnaby, BC
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 2 mins ago
CS
Team/VIP Attendant
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
As part of our hourly Hospitality team, you will be providing premium level of service during a busy event-time environment. You will consistently provide exceptional and knowledgeable…
Added 2 mins ago
FC
Meat Cutter (FT)
Federated Co-operatives Limited
Ste. Anne, MB
- Full-time
Respond to customer needs and service satisfaction levels and ensure customer issues are addressed in a timely manner.
Added 2 mins ago
C
Sommelier (8th Street Liquor M35) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Contributes to the customer experience by providing expertise, training and advice on wine, spirits and beer to a wide variety of audiences. Responsible for product training for team…
Added 2 mins ago
C
BOH Supervisor
Co-op
Prince Albert, SK
- Full-time
Your Purpose: Your role as Back of House Supervisor acts as direct support to the Kitchen Manager. You are responsible for overseeing kitchen staff performance, ensuring consistency, and…
Added 2 mins ago
Territory Manager
Nors
Ottawa, ON
We are looking for a Territory Manager to join our Sales team in Ottawa.
Added 2 mins ago
Intermediate Claims Adjuster - Physical Damage (ON)
CAA Club Group
Mississauga, ON
Incredible rewards, travel incentives, and product and service discounts,
Added 2 mins ago
P
Quality Lead Hand (Afternoon Shift)
Precinmac
Milton, ON
- $22 to $26 CAD / hour
- Full-time
Reports To: Quality Assurance Manager with dotted line to Quality Supervisor
Added 17 mins ago
Senior Manager, Data & Analytics
Domtar Products
Montreal, QC
Experience managing Data, Analytics, or Business Intelligence services, including service delivery, user support, and continuous improvement.
Added 17 mins ago
GardaWorld - Edmonton - Technical Support Team Lead - 50k
GardaWorld
Edmonton, AB
Liberty’s Technical Support Team Leader will provide guidance and direction to create an environment of accountability and learning to the technical support team while delivering exemplary…
Added 17 mins ago
FH
Portfolio Manager
Fraser Health
Surrey, BC
- Full-time
The Portfolio Manager provides senior level advice and guidance to Fraser Health executives within an assigned portfolio of Informatics which may include the development and implementation…
Added 17 mins ago
AW
Banking Administrator
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
…investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our…
Added 17 mins ago
AW
Banking Administrator
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
…investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our…
Added 17 mins ago
Order Fulfillment & Logistics Specialist
Technogym S.p.A.
Toronto, ON
…ensure compliance with internal policies, provide a premium customer experience, and manage logistics and stock optimization. In this position you will work closely with the North American…
Added 17 mins ago
Operations Advisor
Independent Electricity System Operator
Canada
…Management Framework bring greater rigour, accountability, and customer focus to the connection process. This shift is about more than executing a process, it’s about supporting customers,…
Added 17 mins ago
Store Manager | Park Place Shopping Centre
TELUS
Lethbridge, AB
As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven…
Added 17 mins ago
Seasonal Retail Sales Associate, Lime Ridge Mall
Bell
Hamilton, ON
Experience in Retail Sales, Customer Service or Hospitality is a definite asset
Added 17 mins ago
Coordinator, Accounts Receivable
Lionsgate
Toronto, ON
…effectively in a fast-paced, deadline-driven environment. You bring a customer-focused approach to your work and are committed to providing timely, professional, and friendly service to…
Added 17 mins ago
Senior Financial Analyst
Livingston International
Toronto, ON
Reporting to the Manager, Duty Audit, the successful candidate in this position will drive the analytics and execution programs of the Duty Audit function. This role oversees the…

Hyatt Regency

Front Office Manager

Vancouver, BC, Canada

Salary range: $80,000 – $85,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary range: $80,000 – $85,000
Job type: Full-time
Apply by: Nov 28, 2026
Experience: Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Posting language: English
Posted: Oct 29, 2026

Original job description

Organization- Hyatt Regency Vancouver

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

Discounted lodging accommodations at Hyatt worldwide
Discounts on food and beverage
Discounted transit passes
Discounted parking
Wellbeing programs
Recognition programs
Tuition reimbursement
Excellent training and professional development
Employer RRSP matching
Extended Health Benefits for you and your dependents

Hyatt Regency Vancouver is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Front Office Manager.

This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts, Guest Service Agents, and Switchboard Operators. The FOM is responsible for all aspects of front desk operations, including staff training, scheduling, and inter-departmental communications. The role requires strong leadership and communication skills, with the ability to coach and develop team members. In addition to managing Front Office and Guest Services personnel, the FOM responds promptly and professionally to guest requests and complaints, ensuring timely resolution and a consistently high level of guest satisfaction.

Salary range: $80,000 – $85,000

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world, and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

DUTIES INCLUDE BUT NOT LIMITED TO:

Strategic Leadership & Operations

Develop and implement short- and long-term strategies to elevate guest satisfaction, team performance, and financial results.
Contribute to hotel revenue strategy by aligning room inventory, upselling programs, and pricing initiatives with Revenue Management and Sales.
Direct, plan, and manage all Front Office operations, including PBX, Front Desk, and Guest Services.
Shape brand positioning through consistent delivery of Hyatt service culture, ensuring the hotel remains competitive in the market.
Develop succession planning within the department to strengthen leadership pipelines and reduce turnover risk.
Prepare and manage departmental budgets, payroll, and labor productivity in line with business goals.
Establish service standards, policies, and procedures in alignment with brand expectations. Analyze guest feedback and resolve issues promptly to maintain high satisfaction scores.
Implement service recovery processes and follow up on guest concerns.

People & Culture

Foster a culture of engagement, recognition, and accountability.
Recruit, mentor, coach, and develop colleagues across PBX, Front Desk, and Guest Services.
Conduct performance evaluations and support career growth for team members.

Cross-Departmental Collaboration

Work closely with Housekeeping, Engineering, Security, and F&B to ensure seamless operations.
Serve as a key liaison for VIPs, groups, and events requiring special Front Office coordination.
Represent the department in hotel leadership meetings, Health & Safety Committee, and community/green initiatives.

Qualifications

Demonstrated ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Strong people management skills, including team leadership, coaching, mentoring, and performance development.
Flexible to work various shifts, including weekends and holidays, with early morning and/or evening hours as required by business needs.
Service-oriented with professional presentation skills and a high standard of personal conduct.
Strong leadership qualities, including high energy, entrepreneurial mindset, motivational ability, and effective communication.
Proven ability to deliver exceptional customer service while driving operational and financial performance.
Clear and concise written and verbal communication skills in English; knowledge of a second language is an asset.
Proficient in Microsoft Word and Excel; knowledge of Opera or other guest check-in systems is an asset.
Excellent organizational, interpersonal, and administrative skills.

Apply About employer

More about this job

Responsibilities

Lead Front Office operations across the Front Desk, Guest Services, and PBX, including staffing, training, budgets, service standards, and guest issue resolution. Develop strategies to improve guest satisfaction, team performance, and financial results while coordinating with other departments and supporting VIPs, groups, and hotel leadership initiatives.

Requirements

Requires at least four years of progressive hotel Rooms Management experience, including two years in a Rooms Division management role, along with strong leadership, coaching, communication, and customer service skills. Candidates must be flexible to work varied shifts, weekends, and holidays; English communication skills and Microsoft Word and Excel proficiency are required, while a second language and Opera experience are assets.

Skills

Front Office Operations
Hotel Rooms Management
Team Leadership
Coaching And Mentoring
Performance Management
Guest Satisfaction
Service Recovery
Revenue Strategy
Budget Management
Payroll Management
Labor Productivity
Staff Scheduling
Guest Relations
Microsoft Word And Excel
Opera

Benefits

Discounted Lodging
Food And Beverage Discounts
Discounted Transit Passes
Discounted Parking
Wellbeing Programs
Recognition Programs
Tuition Reimbursement
Training And Professional Development
Employer RRSP Matching
Extended Health Benefits

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Rooms Division
Front Desk
Guest Services
PBX
Opera
Microsoft Word
Microsoft Excel
Guest Satisfaction
Service Recovery
Revenue Management
Room Inventory
Upselling
Pricing Initiatives
Departmental Budgets
Payroll
Labor Productivity
Staff Training
Scheduling
Succession Planning
Performance Evaluations
VIP Coordination
Group Coordination
Health And Safety
Housekeeping
Engineering
Security
Food And Beverage
Hotel Operations

Report this job