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Added 6 mins ago
CS
Team/VIP Attendant
Canucks Sports & Entertainment
Vancouver, BC
- Part-time
As part of our hourly Hospitality team, you will be providing premium level of service during a busy event-time environment. You will consistently provide exceptional and knowledgeable…
Added 6 mins ago
C
Sommelier (8th Street Liquor M35) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Reporting to the Senior Manager, Liquor, responsibilities for this position include the following:
Added 6 mins ago
C
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Come and meet a manager for an on-site interview.
Added 37 mins ago
Barista: Calgary Part Time | 3 days a week | Tues to Thursday 7am to 3pm
Sodexo Canada Ltd
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…perform other duties and responsibilities assigned by your…
Added 52 mins ago
Assistant Guest Experience Manager
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COOK
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Added 52 mins ago
HR
Front Office Manager
Hyatt Regency
Vancouver, BC
- Full-time
Hyatt Regency Vancouver is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Front Office Manager.
Added 52 mins ago
A
Revenue Manager
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- Full-time
The Revenue Manager plays a critical role in crafting competitive, data-driven strategies that enhance hotel performance. This position focuses on revenue optimization, data analysis, and…
Added 52 mins ago
AC
Hospitality Supervisor
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Calgary, AB
- Internship
Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest…
Added 1 hour ago
GS
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Hamilton, ON
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OL
Hospitality Manager
Optima Living
Surrey, BC
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…loyalty experiences to revenue tools used by 575+ airline, hospitality, cruise, rail, and financial services partners…
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2-3 years of General Manager/Hospitality management experience in a multi-service operation
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…person-directed communities, we value individuality, dignity, knowledge,…
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Part-time Security Officer - Flamboro Casino
Great Canadian Entertainment
Hamilton, ON · Dundas, ON
- Part-time
Under the direct supervision of the Manager, Security, this position is responsible for the safety and protection of team members, guests, the facility (both internal and external) and the…
Added 1 hour ago
T
Workplace Ambassador
TD
Ottawa, ON
- Full-time
Post-secondary education or equivalent experience in office administration, hospitality, workplace services, or similar
Added 1 hour ago
MT
Manager, Office Services & Facilities
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Toronto, ON · Greater Toronto Area, Canada
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Working as a key member of the Firm’s national team, the Manager, Office Services & Facilities is responsible for managing the day-to-day operations of the Office Services team in the…

Hyatt Regency

Front Office Manager

Vancouver, BC, Canada

Salary range: $80,000 – $85,000 · Full-time

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Job details

Pay: Salary range: $80,000 – $85,000
Job type: Full-time
Apply by: Nov 28, 2026
Experience: Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Posting language: English
Posted: Oct 29, 2026

Original job description

Organization- Hyatt Regency Vancouver

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

Discounted lodging accommodations at Hyatt worldwide
Discounts on food and beverage
Discounted transit passes
Discounted parking
Wellbeing programs
Recognition programs
Tuition reimbursement
Excellent training and professional development
Employer RRSP matching
Extended Health Benefits for you and your dependents

Hyatt Regency Vancouver is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Front Office Manager.

This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts, Guest Service Agents, and Switchboard Operators. The FOM is responsible for all aspects of front desk operations, including staff training, scheduling, and inter-departmental communications. The role requires strong leadership and communication skills, with the ability to coach and develop team members. In addition to managing Front Office and Guest Services personnel, the FOM responds promptly and professionally to guest requests and complaints, ensuring timely resolution and a consistently high level of guest satisfaction.

Salary range: $80,000 – $85,000

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world, and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

DUTIES INCLUDE BUT NOT LIMITED TO:

Strategic Leadership & Operations

Develop and implement short- and long-term strategies to elevate guest satisfaction, team performance, and financial results.
Contribute to hotel revenue strategy by aligning room inventory, upselling programs, and pricing initiatives with Revenue Management and Sales.
Direct, plan, and manage all Front Office operations, including PBX, Front Desk, and Guest Services.
Shape brand positioning through consistent delivery of Hyatt service culture, ensuring the hotel remains competitive in the market.
Develop succession planning within the department to strengthen leadership pipelines and reduce turnover risk.
Prepare and manage departmental budgets, payroll, and labor productivity in line with business goals.
Establish service standards, policies, and procedures in alignment with brand expectations. Analyze guest feedback and resolve issues promptly to maintain high satisfaction scores.
Implement service recovery processes and follow up on guest concerns.

People & Culture

Foster a culture of engagement, recognition, and accountability.
Recruit, mentor, coach, and develop colleagues across PBX, Front Desk, and Guest Services.
Conduct performance evaluations and support career growth for team members.

Cross-Departmental Collaboration

Work closely with Housekeeping, Engineering, Security, and F&B to ensure seamless operations.
Serve as a key liaison for VIPs, groups, and events requiring special Front Office coordination.
Represent the department in hotel leadership meetings, Health & Safety Committee, and community/green initiatives.

Qualifications

Demonstrated ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Strong people management skills, including team leadership, coaching, mentoring, and performance development.
Flexible to work various shifts, including weekends and holidays, with early morning and/or evening hours as required by business needs.
Service-oriented with professional presentation skills and a high standard of personal conduct.
Strong leadership qualities, including high energy, entrepreneurial mindset, motivational ability, and effective communication.
Proven ability to deliver exceptional customer service while driving operational and financial performance.
Clear and concise written and verbal communication skills in English; knowledge of a second language is an asset.
Proficient in Microsoft Word and Excel; knowledge of Opera or other guest check-in systems is an asset.
Excellent organizational, interpersonal, and administrative skills.

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More about this job

Responsibilities

Lead Front Office operations across the Front Desk, Guest Services, and PBX, including staffing, training, budgets, service standards, and guest issue resolution. Develop strategies to improve guest satisfaction, team performance, and financial results while coordinating with other departments and supporting VIPs, groups, and hotel leadership initiatives.

Requirements

Requires at least four years of progressive hotel Rooms Management experience, including two years in a Rooms Division management role, along with strong leadership, coaching, communication, and customer service skills. Candidates must be flexible to work varied shifts, weekends, and holidays; English communication skills and Microsoft Word and Excel proficiency are required, while a second language and Opera experience are assets.

Skills

Front Office Operations
Hotel Rooms Management
Team Leadership
Coaching And Mentoring
Performance Management
Guest Satisfaction
Service Recovery
Revenue Strategy
Budget Management
Payroll Management
Labor Productivity
Staff Scheduling
Guest Relations
Microsoft Word And Excel
Opera

Benefits

Discounted Lodging
Food And Beverage Discounts
Discounted Transit Passes
Discounted Parking
Wellbeing Programs
Recognition Programs
Tuition Reimbursement
Training And Professional Development
Employer RRSP Matching
Extended Health Benefits

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Rooms Division
Front Desk
Guest Services
PBX
Opera
Microsoft Word
Microsoft Excel
Guest Satisfaction
Service Recovery
Revenue Management
Room Inventory
Upselling
Pricing Initiatives
Departmental Budgets
Payroll
Labor Productivity
Staff Training
Scheduling
Succession Planning
Performance Evaluations
VIP Coordination
Group Coordination
Health And Safety
Housekeeping
Engineering
Security
Food And Beverage
Hotel Operations

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