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Added 3 hours ago
Assistant Guest Experience Manager
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
The Assistant Guest Experience Manager is responsible for supporting an exceptional guest experience throughout Fantasyland Hotel, with a strong focus on service delivery, guest engagement…
Added 3 hours ago
HR
Front Office Manager
Hyatt Regency
Vancouver, BC
- Full-time
This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts,…
Added 21 hours ago
HR
Front Office Manager
Hyatt Regency
Vancouver, BC
- Full-time
This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts,…
Added 3 days ago
Manager, Slots - Pickering
Great Canadian Entertainment
Pickering, ON
Pickering Casino Resort is seeking a Slots Manager!
Added 9 days ago
C
Cineplex Cinemas Pickering and VIP - Part Time Assistant Manager
Cineplex
Pickering, ON · CPX Pickering & VIP
- Part-time
Right now, Cineplex is looking for a dynamic Part-Time Assistant Manager.
Added 13 days ago
FH
Executive Lounge - Assistant Manager (Fairmont Gold)
Fairmont Hotels & Resorts
Lake Louise, AB
- Full-time
Join our team and play a key role in delivering the exclusive Fairmont Gold experience - our “hotel within a hotel.” You will help lead a passionate team, elevate personalized service, and…
Added 14 days ago
A
Executive Lounge - Assistant Manager (Fairmont Gold)
AccorHotel
Lake Louise, AB
- Full-time
Join our team and play a key role in delivering the exclusive Fairmont Gold experience - our “hotel within a hotel.” You will help lead a passionate team, elevate personalized service, and…
Added 14 days ago
FS
Executive Assistant
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
…best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company…
Added 14 days ago
FH
Assistant Front Desk Manager
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Oversee and participate in guest relations and directs arrangements for VIP and special attention reservations
Added 14 days ago
A
Assistant Front Desk Manager
AccorHotel
Banff, AB
- Full-time
Oversee and participate in guest relations and directs arrangements for VIP and special attention reservations
Added 15 days ago
A
Restaurant Manager - In Room Dining
AccorHotel
Banff, AB
- Full-time
Reporting to the Assistant Director of Food & Beverage, you will provide visionary leadership to a highly engaged team while driving operational excellence, financial performance,…
Added 15 days ago
HR
Assistant General Manager, Signature Dining Restaurant
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
The Assistant General Manager (AGM) of Council Oak Steakhouse is responsible for supporting the overall leadership, operations, and profitability of Hard Rock's signature fine dining…
Added 20 days ago
L&
Boutique Manager and Senior Skincare Advisor
Loshen & Crem
AB · Edmonton, AB
- Full-time
Additionally, as a Floor Manager, you will be a community ambassador, fostering local partnerships, hosting events, and promoting the brand through guest service interactions and social…
Added 22 days ago
H
Assistant Executive Lounge Manager
Hilton
Toronto, ON
- Full-time
…that’s exactly what you’ll do every time you come to work! As a Assistant Manager - Executive Lounge, you lead the Executive Lounge operation with a focus on refined guest service, team…
Added 24 days ago
GC
Hotel Guest Services Representative (Full-time) - Moncton (Bilingual ENG/FR Required)
Great Canadian Entertainment
Moncton, NB
- Full-time
Under the general direction of the Hotel Guest Service Assistant Manager, the Hotel Guest Services Representative is responsible for providing efficient and courteous service to each guest…
Added 24 days ago
WH
Guest Services Manager
Westmont Hospitality Group
Winnipeg, MB
- Full-time
Previous experience as a Front Office Supervisor, Assistant Front Office Manager or Guest Services Manager is preferred.
Added 25 days ago
FH
Assistant Front Office Manager
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects…
Added 26 days ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
As Assistant Front Office Manager, you will lead by example, anticipate guest needs, resolve concerns with confidence, and ensure every arrival, departure, and guest interaction reflects…
Added 26 days ago
FH
Guest Service Agent (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $23.48 to $24.48 CAD / hour
Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
Added 27 days ago
A
Guest Service Agent (Part Time)
AccorHotel
Edmonton, AB
- Part-time
Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
Added 27 days ago
Senior Manager, Global Events [12 Month Contract]
Scotiabank
Toronto, ON
o Provide strategic counsel on event format, agenda, content, guest experience, venue, production, and delivery approach based on business need.
Added 28 days ago
PH
Front Desk Manager
Park Hyatt
Toronto, ON
- Full-time
The Front Desk Manager is a property department head responsible for the Front Desk, Communications, Concierge, Bell, Door, and Valet teams. This role leads daily operations, colleague…
Added 28 days ago
PH
Assistant Rooms Manager
Park Hyatt
Toronto, ON
- Full-time
As an Assistant Rooms Manager, responsible for the execution of all operations in the rooms area departments and managing staff. Strives to continually improve guest and employee…
Added 29 days ago
FH
Restaurant Manager - In Room Dining
Fairmont Hotels & Resorts
Banff, AB
- Full-time
Reporting to the Assistant Director of Food & Beverage, you will provide visionary leadership to a highly engaged team while driving operational excellence, financial performance,…
Added 29 days ago
Front Desk Agent (Part-Time)
Fairmont Hotels & Resorts
Toronto, ON
Pass on any guest comments to Assistant Front Office Manager/Manager on Duty

Hyatt Regency

Front Office Manager

Vancouver, BC, Canada

Salary range: $80,000 – $85,000 · Full-time

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Job details

Pay: Salary range: $80,000 – $85,000
Job type: Full-time
Apply by: Nov 28, 2026
Experience: Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Posting language: English
Posted: Oct 29, 2026

Original job description

Organization- Hyatt Regency Vancouver

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

Discounted lodging accommodations at Hyatt worldwide
Discounts on food and beverage
Discounted transit passes
Discounted parking
Wellbeing programs
Recognition programs
Tuition reimbursement
Excellent training and professional development
Employer RRSP matching
Extended Health Benefits for you and your dependents

Hyatt Regency Vancouver is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Front Office Manager.

This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts, Guest Service Agents, and Switchboard Operators. The FOM is responsible for all aspects of front desk operations, including staff training, scheduling, and inter-departmental communications. The role requires strong leadership and communication skills, with the ability to coach and develop team members. In addition to managing Front Office and Guest Services personnel, the FOM responds promptly and professionally to guest requests and complaints, ensuring timely resolution and a consistently high level of guest satisfaction.

Salary range: $80,000 – $85,000

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world, and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

DUTIES INCLUDE BUT NOT LIMITED TO:

Strategic Leadership & Operations

Develop and implement short- and long-term strategies to elevate guest satisfaction, team performance, and financial results.
Contribute to hotel revenue strategy by aligning room inventory, upselling programs, and pricing initiatives with Revenue Management and Sales.
Direct, plan, and manage all Front Office operations, including PBX, Front Desk, and Guest Services.
Shape brand positioning through consistent delivery of Hyatt service culture, ensuring the hotel remains competitive in the market.
Develop succession planning within the department to strengthen leadership pipelines and reduce turnover risk.
Prepare and manage departmental budgets, payroll, and labor productivity in line with business goals.
Establish service standards, policies, and procedures in alignment with brand expectations. Analyze guest feedback and resolve issues promptly to maintain high satisfaction scores.
Implement service recovery processes and follow up on guest concerns.

People & Culture

Foster a culture of engagement, recognition, and accountability.
Recruit, mentor, coach, and develop colleagues across PBX, Front Desk, and Guest Services.
Conduct performance evaluations and support career growth for team members.

Cross-Departmental Collaboration

Work closely with Housekeeping, Engineering, Security, and F&B to ensure seamless operations.
Serve as a key liaison for VIPs, groups, and events requiring special Front Office coordination.
Represent the department in hotel leadership meetings, Health & Safety Committee, and community/green initiatives.

Qualifications

Demonstrated ability to interact effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
Minimum 4 years of progressive hotel Rooms Management experience, including at least 2 years in a management role within the Rooms Division.
Strong people management skills, including team leadership, coaching, mentoring, and performance development.
Flexible to work various shifts, including weekends and holidays, with early morning and/or evening hours as required by business needs.
Service-oriented with professional presentation skills and a high standard of personal conduct.
Strong leadership qualities, including high energy, entrepreneurial mindset, motivational ability, and effective communication.
Proven ability to deliver exceptional customer service while driving operational and financial performance.
Clear and concise written and verbal communication skills in English; knowledge of a second language is an asset.
Proficient in Microsoft Word and Excel; knowledge of Opera or other guest check-in systems is an asset.
Excellent organizational, interpersonal, and administrative skills.

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More about this job

Responsibilities

Lead Front Office operations across the Front Desk, Guest Services, and PBX, including staffing, training, budgets, service standards, and guest issue resolution. Develop strategies to improve guest satisfaction, team performance, and financial results while coordinating with other departments and supporting VIPs, groups, and hotel leadership initiatives.

Requirements

Requires at least four years of progressive hotel Rooms Management experience, including two years in a Rooms Division management role, along with strong leadership, coaching, communication, and customer service skills. Candidates must be flexible to work varied shifts, weekends, and holidays; English communication skills and Microsoft Word and Excel proficiency are required, while a second language and Opera experience are assets.

Skills

Front Office Operations
Hotel Rooms Management
Team Leadership
Coaching And Mentoring
Performance Management
Guest Satisfaction
Service Recovery
Revenue Strategy
Budget Management
Payroll Management
Labor Productivity
Staff Scheduling
Guest Relations
Microsoft Word And Excel
Opera

Benefits

Discounted Lodging
Food And Beverage Discounts
Discounted Transit Passes
Discounted Parking
Wellbeing Programs
Recognition Programs
Tuition Reimbursement
Training And Professional Development
Employer RRSP Matching
Extended Health Benefits

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Rooms Division
Front Desk
Guest Services
PBX
Opera
Microsoft Word
Microsoft Excel
Guest Satisfaction
Service Recovery
Revenue Management
Room Inventory
Upselling
Pricing Initiatives
Departmental Budgets
Payroll
Labor Productivity
Staff Training
Scheduling
Succession Planning
Performance Evaluations
VIP Coordination
Group Coordination
Health And Safety
Housekeeping
Engineering
Security
Food And Beverage
Hotel Operations

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