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Assistant Manager - Communications (PABX team)

  • Sydney, NS, Canada

Full-time

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Job details

Job type
Full-time
Posting language
English

Original job description

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

We are looking for professional Assistant Manager - Communications in our team.

Responsibilities include, but are not limited to:

  • Responsible for facilitating efficient communications for both guests and employees within the hotel and for external communications.
  • Ensures the smooth and efficient operation of Communications team.
  • Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and activities in and around the city.
  • Assist with the maintenance of the telecommunication devices and systems within the hotel.
  • Identifies, plans and conducts training programs for employees.
  • Sufficient experience in a leadership or supervisory role in a similar environment
  • Well developed Communication, Telephone and Customer Relations Skills.
  • Well developed Computer Skills particularly in the use of MS Office, email, Opera and PABX Systems.
  • Good trainer, able to facilitate at all levels.
  • Essential knowledge of Travel and Hotel industry
  • Diploma/degree in Hospitality or Tourism Management desirable.

This is your chance to work with exclusive clientele at a luxury hotel like no other. As a valued member of our team you will enjoy:

  • Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlet
  •  Access to complimentary and discounted Hyatt accommodation worldwide after three months in the role
  •  Access to internationally recognised learning and development programs and opportunities
  •  Access to an employee assistance program 
  •  Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service.

Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

This is not your typical career opportunity.

This is the Hyatt Touch.

More about this job

Responsibilities

The Assistant Manager at Hyatt will lead the hotel's communications team, keeping calls and messages running smoothly for guests and staff. They will also look after the phone systems, answer guest questions about the hotel and the city, and plan training for employees.

Requirements

Candidates need prior leadership or supervisory experience in a similar setting, strong communication and customer relations skills, and solid computer skills in MS Office, email, Opera and PABX systems. Knowledge of the travel and hotel industry is essential, and a hospitality or tourism diploma or degree is desirable.

Skills

  • PABX systems
  • Opera
  • MS Office
  • email
  • telephone systems
  • telecommunications equipment
  • customer relations
  • communication
  • training facilitation
  • employee training program design
  • supervision
  • hotel industry knowledge
  • travel industry knowledge
  • guest information
  • problem solving
  • leadership

Benefits

  • Complimentary shift meals
  • Spa and food and beverage discounts
  • Complimentary and discounted Hyatt accommodation worldwide
  • Learning and development programs
  • Employee assistance program

Categories

  • Hospitality
  • Customer Service & Support
  • Management & Leadership
  • Technology

Keywords

  • Assistant Manager
  • communications
  • PABX
  • telephone systems
  • hotel operations
  • guest services
  • customer relations
  • Opera PMS
  • MS Office
  • training
  • hospitality
  • hotel
  • luxury hotel
  • tourism
  • front office
  • concierge
  • switchboard
  • team leadership

Seniority

Mid level

Perks

  • Employee discount
  • Wellness program
  • Meals

Tools

  • PABX
  • Opera
  • MS Office
  • email
  • telephone systems

Languages

  • English

Fields of study

  • Hospitality Management
  • Tourism Management

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