Front Office Agent
- Mississauga, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Job description:
Job Summary
Responsibilities include check-in and checkout of hotel guests; answering the telephone; providing information about hotel services and tourism information about the city; responding to and resolving guest complaints; etc.
Qualifications
· Ability to communicate effectively with all levels of guests, employees and management.
· Excellent organizational, computer, cash handling, analytical, and problem solving skills.
· Very strong oral and written communication skills.
· Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.
Daily Tasks
- Ensure cash float is balanced at the beginning and end of each shift.
- Ensure all registered guests have enough payment via credit check report and have the proper identification presented.
- Ensure all daily arrivals are gone through and special requests are taken care of.
- Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
- Ensure all guest complaints or concerns are dealt with promptly and efficiently.
- Ensure all packages for guests are logged / delivered promptly and efficiently.
- Assist guests with hotel and area information or any requests they have.
- Assist with arranging transportation and the storage of guest luggage.
- Check-in guest reservations ensuring proper billing, postings and information is correct.
- Ensure shift audit balances and paperwork is all accounted for.
- Be able to complete room blocking, wake up calls, baggage check in/out and be able to reconcile master group accounts.
- Understand our different customers and their varied needs and expectations (corporate, leisure, FIT, convention, tour or airline).
- Understand room availability inventory and what the rate programs or up selling
strategies of the hotel are.
- Knowledge of hotel facilities, hours of operations and local attractions.
- Knowledge of companywide marketing programs and incentives.
- Other tasks assigned by Management.
More about this job
Responsibilities
The Front Office Agent at Hyatt will check guests in and out, balance the cash float, and handle billing and guest requests. They will also resolve complaints, manage packages and luggage, and give guests hotel and city information.
Requirements
Candidates need strong oral and written communication, computer, cash handling and problem-solving skills. Hyatt wants an energetic, outgoing person with a positive attitude focused on guest service.
Skills
- Guest check-in and check-out
- Cash handling and float balancing
- Shift audit
- Billing and posting
- Reservation management
- Room blocking
- Wake-up call scheduling
- Group master account reconciliation
- Guest complaint resolution
- Package and luggage handling
- Hotel and local area knowledge
- Upselling and rate program knowledge
- Computer skills
- Telephone communication
- Problem solving
- Analytical thinking
Categories
- Hospitality
- Customer Service & Support
- Retail
Keywords
- front desk
- hotel front desk agent
- hotel receptionist
- guest services
- check-in
- check-out
- cash handling
- shift audit
- billing
- reservations
- room blocking
- wake-up calls
- guest complaints
- hospitality
- hotel operations
- group accounts
- upselling
- customer service
Seniority
Entry level
Tools
- Cash register