Find work in Canada.

330,286 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 13 mins ago
Senior Project Manager, FF&E, Planning & Redevelopment - FT (J0926-0515)
North York General Hospital
Toronto, ON
Full-time
…a single integrated team with its design, construction, and technical partners. This collaborative approach requires strong leadership to ensure the hospital’s priorities are consistently…
Added 13 mins ago
Director, Business Development and Network Engagement
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Provide strategic oversight and lead multidisciplinary proposal development teams and collaborate with technical specialists, program teams, Finance, Monitoring and Evaluation,…
Added 13 mins ago
Manager Indigenous Relations
FortisAlberta
Airdrie, AB
Full-time
Lead, manage, coach, and motivate employees; this includes providing direction, expertise and advice to employees, identifying employee training requirements, and formally managing the…
Added 13 mins ago
Epic Bridges and CorePoint Consultant
Accenture
Mississauga, ON
Full-time
Minimum of 3 years experience in Healthcare IT in an Epic Bridges and CorePoint Sr Analyst/Team Lead role
Added 13 mins ago
Field Technician
OMNI Hazmat Consulting Inc.
Port Coquitlam, BC
Full-time
…firm specializing in hazardous materials, including asbestos, lead, and mould identification. We conduct residential and commercial inspections and provide hazardous material testing, air…
Added 13 mins ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…Evaluation (CORE). CORD provides researchers with expert support, technical resources, and methodological tools to facilitate data operations across the full study lifecycle. Reporting to…
Added 29 mins ago
Health Information Systems Specialist
Region of Waterloo
Waterloo, ON
Knowledge of technical, integration, interoperability, and clinical business requirements of delivering health information solutions, applications, and software.
Added 29 mins ago
Cloud & AI Sales Specialist
Microsoft
Ottawa, ON
Full-time
As a Cloud & AI Sales Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 43 mins ago
SharePoint/M365 Architects
Orangutech
Canada
Temporary
…and making sure you get paid on time. We want you to learn, lead, teach, and grow here! My colleague Dave Ward is just as committed to these values as I…
Added 43 mins ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 43 mins ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Test Engineering Technologist
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Product Development Engineer|
Husky Technologies
Bolton, ON
Full-time
…Product Development Engineer. The successful candidate will lead the technical development of packaging products working with business development, completing engineering, and subsequent…
Added 43 mins ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Applications Engineer
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Spare Parts Coordinator
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Assembly Technician
Husky Technologies
Bolton, ON
Full-time
Lead cross-training and knowledge sharing activities with other team members
Added 43 mins ago
Asset Protection Specialist
Compugen Inc
Vancouver, BC
Full-time
We are seeking an experienced Security Technology / Delivery Engineer to lead the end-to-end engineering, validation and deployment of an enterprise Genetec-based security platform. The…
Added 43 mins ago
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Designer, Development (Tooling)
Husky Technologies
Bolton, ON
Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Hydro One Networks Inc

Director, Customer Technology - Digital Technology Solutions

Toronto, ON, Canada

Apply by: Oct 6, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Summary

The Director, Customer Experience – DTS is accountable for the end-to-end technology experience supporting Hydro One’s customers, spanning digital channels, billing, CRM, integrations, service reliability, and enablement platforms. This role leads multiple customer-facing technology portfolios and managers, translating enterprise strategy into predictable delivery, resilient operations, and continuous experience improvement. The role is accountable for predictable, cost-disciplined delivery of customer‑critical technology initiatives, ensuring outcomes are delivered on time and within approved budgets.

Core Accountabilities

Customer Experience & Service Outcomes

Own the technology enablement of customer experiences across digital channels, CRM, billing platforms, and supporting integrations.
Ensure service reliability, performance, and responsiveness for customer-facing systems, including accountability for major incidents and root-cause remediation.
Translate customer and business needs into prioritized roadmaps that balance experience improvement, risk reduction, cost, and technical sustainability.

Strategy Execution & Portfolio Delivery

Translate DTS and enterprise strategy into executable plans, funded programs, and committed delivery outcomes.
Accountable for delivering portfolios and major initiatives on time, within approved scope, and on budget, proactively managing risks, dependencies, and trade-offs.
Oversee delivery across multiple application portfolios, including roadmaps, sustainment, enhancements, and modernization initiatives, with clear financial and delivery discipline.
Ensure investments remain aligned to business priorities with transparent cost management, sequencing, and delivery commitments.

Enterprise Platforms & Transformation

Provide domain leadership for major enterprise transformations, including SAP S/4HANA implementations and CRM modernization.
Ensure customer experience, billing, and service processes remain stable and integrated through large-scale system change.

Operational Excellence & Risk Management

Accountable for application sustainment, SLAs, and continuous improvement across customer-critical systems.
Own financial and delivery risk within the domain, ensuring cost controls, forecasting accuracy, and corrective actions are in place.

People & Leadership

Lead, coach, and develop managers with accountability for delivery, budgets, and outcomes.
Build and sustain teams with strong delivery discipline and financial ownership.

Financial & Delivery Accountability

Own the Customer Experience DTS operating and project budgets, including planning, forecasting, and in-year management.
Ensure effective CapEx and OpEx management, vendor spend control, and benefits realization.
Hold teams and partners accountable for predictable delivery and cost transparency.

Required Experience & Qualifications

Technical & Professional Background

Degree in Computer Science, Engineering, or equivalent practical experience.
10+ years of progressively senior technology experience, with early career time spent in the technical weeds (software development, web engineering, systems integration, or application operations).
Strong background in web technologies, including modern web architectures and customer-facing digital platforms.
Extensive experience with CRM platforms supporting customer interaction, workflows, and digital engagement.
Hands-on leadership experience with SAP S/4HANA implementations impacting customer, billing, or revenue processes.
Proven ownership of enterprise platforms across the full lifecycle.
Demonstrated leadership in major incident management and service recovery.

Why This Role Matters

This role ensures Hydro One’s most critical customer and revenue-enabling platforms - web, CRM, digital channels, billing, and S/4HANA-integrated systems - are reliable, scalable, and continuously improving, even through large-scale enterprise transformation.

Apply About employer

More about this job

Responsibilities

The Director is responsible for the end-to-end technology experience supporting customer-facing platforms including digital channels, CRM, and billing. They lead multiple technology portfolios, ensuring predictable delivery, operational resilience, and alignment with enterprise strategy.

Requirements

Candidates must have a degree in Computer Science, Engineering, or equivalent and at least 10 years of progressively senior technology experience. Proven expertise in web technologies, CRM platforms, and SAP S/4HANA implementations is required.

Skills

Digital technology solutions
Customer experience
CRM
Billing platforms
SAP S/4HANA
Service reliability
Strategic planning
Portfolio management
Incident management
Financial management
Team leadership
Systems integration
Application operations
Risk management
Digital transformation
Enterprise architecture

Visa sponsorship

Not detected in the job text

Keywords

Director
Customer Technology
Digital Technology Solutions
Hydro One
CRM
SAP S/4HANA
Billing
Digital Channels
Systems Integration
Application Sustainment
Service Reliability
Portfolio Delivery
Enterprise Transformation
CapEx
OpEx
Incident Management
Roadmap Prioritization
Software Development
Web Engineering
Financial Forecasting
Vendor Management
Risk Management
Operational Excellence
Modernization
Technology Strategy

Report this job