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Added 8 mins ago
NC
Client Manager, Personal Insurance
NFP Corp
Hamilton, ON · London, ON · Markdale, ON · Markham, ON · Mississauga, ON · Oshawa, ON · Ottawa, ON · Sudbury, ON · Timmins, ON · Windsor, ON
- Full-time
…services you need, when you need them. We’re looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counselling to our clients about…
Added 8 mins ago
E
PSW Clinical Educator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Full-time
As the Clinical Educator for Personal Support Services, reporting to the Care and Service Manager, you will be accountable for the training and education of Home Support Worker and Personal…
Added 8 mins ago
MH
Manager or Senior Manager, Tax (Private & International)
McGovern Hurley LLP
Toronto, ON
- Full-time
Client Service: Build long-lasting client relationships by understanding business needs, communicating tax implications, and providing practical tax solutions.
Added 8 mins ago
OP
Software Engineer, Full Stack
Ontario Power Generation
Oshawa, ON
- Volunteer
Reporting to the Manager, IT Product Delivery, you will play a key role in building and evolving enterprise applications across the full stack, with a primary focus on frontend development…
Added 8 mins ago
H&
Office Administrator
Hammerschlag & Joffe Inc.
Toronto, ON
- Full-time
This is a varied role suited to someone who enjoys detailed document work, managing multiple priorities and working collaboratively across different areas of the business.
Added 8 mins ago
T
Project Manager, Operational Excellence
Telecon
Vaughan, ON
- Full-time
The Operational Excellence Project Manager plays a vital role in leading strategic initiatives that drive business transformation, operational efficiency, and organizational growth. This…
Added 8 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Montreal, QC
- Full-time
Added 8 mins ago
JH
Senior Software Development Manager
JMC HR Consulting
Markham, ON
- Full-time
JMC is partnering with SinaLite / Willowpack to recruit a Software Development Manager to lead the development of software that connects customers, production teams and business operations.
Added 8 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Oakville, ON
- Full-time
Together with your manager, developing and managing strategic and tactical sales plans to meet Company sales objectives.
Added 23 mins ago
Technical Coordinator, Parking Services
City of Mississauga
Mississauga, ON
Data, Reporting and Business Intelligence (20%)
Added 23 mins ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
Generate referral and repeat business opportunities.
Added 23 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Milton, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 23 mins ago
MH
Manager or Senior Manager, Tax (Public Company)
McGovern Hurley LLP
Toronto, ON
- Full-time
As McGovern Hurley’s next Tax Manager or Senior Tax Manager, you’ll help shape our growing Public Company Tax practice by leading complex compliance engagements from start to finish and…
Added 23 mins ago
GD
DYNAMITE - Assistant Manager - Quartier DIX30 (Square)
Groupe Dynamite, Inc Garage
Brossard, QC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 24 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
We are looking for a Manager of Global Strategic Partnerships to own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and…
Added 24 mins ago
UE
Quality Assurance & Improvement Manager (Supported Living Quality Lead) – Adults (CQC)
Unidad Educativa Bilingüe Delfos
Windsor, ON
- Internship
We’re recruiting a Quality Assurance & Improvement Manager (QAIM) into our Adult CQC QAIM Team, with a defined portfolio as Supported Living (SL) Quality Lead.
Added 24 mins ago
OP
Junior Quality Engineer
Ontario Power Generation
Oshawa, ON
- Full-time
Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on -- and off -- the job.
Added 24 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Vancouver, BC
- Full-time
Together with your manager, developing and managing strategic and tactical sales plans to meet Company sales objectives.
Added 24 mins ago
L
Learning Design Specialist (12 Month Contract)
Longo's
Vaughan, ON
- Contract
Reporting to the Manager, Learning & Development, the Learning Design & Facilitation Specialist is responsible for partnering with key stakeholders to design, develop, facilitate, and…
Added 24 mins ago
AS
Project Manager
AgileGrid Solutions
Canada
- Full-time
Olymel is seeking a Project Manager – R&D to lead food product development projects and help turn identified business opportunities into effective, high-quality products. Working in…
Added 24 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
We are looking for a Manager of Global Strategic Partnerships to own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and…
Added 24 mins ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
BMO Financial Group is driven by a shared purpose: Boldly Grow the Good in business and life. We work to create lasting, positive change for our customers, communities, and employees.…
Added 38 mins ago
LC
Department Manager, Joe Fresh Apparel
Loblaw Companies Limited
New Minas, NS
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 39 mins ago
T
Associate Product Manager - Residential Locks
Taymor
Delta, BC
- $70,000 to $80,000 CAD / year
- Full-time
…telecommute policy and we reserve the right to update it as business needs…
Added 39 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
AB · Edmonton, AB
- Full-time
Together with your manager, developing and managing strategic and tactical sales plans to meet Company sales objectives.

Closed listing

Hydro One Networks Inc

Manager - Customer Care

Markham, ON, Canada

Hiring Salary Range: $110,500.00-143,000.00 / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Hiring Salary Range: $110,500.00-143,000.00 / year
Closing date: Oct 6, 2026
Experience: A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

52127 - Markham - Temporary - 24 Months

Hiring Salary Range: $110,500.00-143,000.00 / year

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

This role will serve to maximize shareholder value and customer experience by overseeing and executing a customer program such as Contact Handling, Billing or Collections.

Lead the development of the Departmental strategy, team development and Divisional objectives. Improve decision-making capabilities through increased use of customer data and analytics to design more customer centric programs and offerings. Monitor and manage the effective and efficient delivery of in scope services

Specific Accountabilities:

This role will be accountable for all aspects of delivering & executing a customer billing program. The Manager is accountable to build the necessary team, strategy and processes to effectively and efficiently delivery the program. The Manager is accountable to design and develop strategy for managing internal and externa service providers and managing SLAs and the Division's relationship with service providers, as well as setting the external communications positioning for business activities and new communication programs or needs.

Key Accountabilities:

Through negotiations and business dealings with senior executives and service provider firms, be responsible for planning, negotiating, and monitoring the delivery of these sustainment programs & external service providers.
Develop or source customer information or data to meet the intelligence needs for the Division, including the Division's input to planning and investment decisions or to provide Customer Service input to processes outside the Division
Contribute to annual customer satisfaction program related to Hydro One Networks customer service activities. Source external suppliers as required, implement surveys or other methods of data collection, analyze and interpret data. Establish customer needs, expectations and drivers for satisfaction. Recommend areas of dissatisfaction, of service improvements, and provide data required to support recommendations, investment decisions and work program development
Provide input to strategic satisfaction measures for Company scorecards, performance contracts, SLAs, business planning or risk management; arrange for data collection required to monitor and report on measures
Manage the Division's delivery needs through various service providers. Prepare work requirements documentation to be part of the SLAs, reporting and measurement/metric requirements. Establish means to promote cost reductions and quality improvements. Act as contract manager for service needs through contract negotiations, contract approvals and reporting. Recommend and manage a process to implement new or unplanned work with internal and external service providers.
Accountable for incorporating best in class processes into program delivery such as: Customer Data Analytics/Insights, Customer Intelligence, Customer Satisfaction, Vendor Management
Develop customer delivery sustainment program objectives and strategies in support of broader corporate financial and customer goals.
Work closely with service providers and Information Technology (IT) staff to facilitate required changes.

Managerial Leadership Accountabilities

Accountability for the output of others:

Setting appropriate context for subordinates (i.e., strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations from continuous improvement, etc.) setting an effective framework of policies and procedures for the work of the unit
Knowing and ensuring own and subordinates' compliance with all legal and regulatory requirements, and all policies and procedures, and generally accepted practices relating to the work of the business
Establishing a two-way working relationship with subordinates to solicit their views on conditions and potential changes affecting their work, and establishing continuous improvement program opportunities
Maintaining a team of subordinates who are capable of producing the outputs required:
Ensuring subordinates are able and willing to produce the desired output
Assessing staff capability to do the required work now and in the future
Conducting personal effectiveness reviews of subordinates to build relationships, trust, and to improve their effectiveness
Providing leadership to subordinates so that they collaborate competently, and with full commitment with each other in pursuing the goals set:
Translating the Department's goals and objectives into a direction which guides the operation of the business
Communicating that direction to staff
Defining specific tasks for subordinates required to achieve the desired results and/or to accommodate the changes required within the business operations

Providing a safe and healthy work environment:

Providing subordinates with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behaviour, which will protect their safety and contribute to their health
Providing a work environment and facilities where health and safety incidents are minimized and employees are not dissatisfied
Providing a work environment that supports and values diversity and is free from harassment
Knowing and ensuring that subordinates comply with all legal and regulatory requirements, local policies and procedures, and generally accepted practices related to their work

Demonstrating stewardship of the assets and resources:

Ensuring every reasonable precaution is taken for the protection of the environment, the assets and subordinates providing for security of human, physical and information resources

Selection Criteria:

Education:

Requires a knowledge of such disciplines as business administration, social sciences, digital media and marketing to establish and maintain good customer and public relationships including resolving customer complaints and concerns, identifying emerging trends and develop strategies to respond to trends, issues, conflicts and concerns.
Requires a good command of the English language, both verbal and written skills, to communicate effectively with customers, develop and give presentations to various internal and external groups.
Requires a knowledge and familiarity with computers and computer applications, and computerized management information systems.

Experience:

Requires extensive experience in utility billing service provision, including underlying roles and regulatory codes
Requires extensive knowledge in working with customer facing initiatives.
Demonstrated experience with handling business management and project management issues with specific emphasis on Customer Care and associated IT platforms and applications.
Business focus – ability to understand business objectives and translate them into requirements and solutions.
Extensive demonstrated leadership and managerial competency in managing a team of professionals, establishing priorities and adapting to changing conditions.
Requires experience in understanding of developments and changes with respect to electricity industry structure and market rule and code changes and their corresponding impacts on customers.
Requires a knowledge of business administration, financial modeling, and cost/benefit principles and techniques.
Requires experience in providing services in a highly competitive market where a strong Customer focus is of paramount importance.
Requires a demonstrated ability to supervise, foster positive working relationships and the ability to provide effective team leadership, including performance monitoring, evaluation and feedback.
A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: October 5, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

About employer

More about this job

Responsibilities

The Manager of Customer Care is responsible for overseeing customer programs such as billing and collections while developing departmental strategies to maximize shareholder value. They will lead teams, manage external service providers, and utilize data analytics to improve customer-centric offerings and service delivery.

Requirements

Candidates must have extensive experience in utility billing, customer-facing initiatives, and managing professional teams. A strong background in business administration or related fields is required, along with demonstrated leadership and project management capabilities.

Skills

Customer care
Utility billing
Strategic planning
Vendor management
Data analytics
Project management
Team leadership
Financial modeling
Customer satisfaction
SLA management
Business administration
Communication
Performance monitoring
Contract negotiation
Customer intelligence

Benefits

Safety programs
Wellbeing programs
Inclusivity initiatives
Sustainability programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Utility Billing
Hydro One
Management
Strategy
Data Analytics
Vendor Management
SLA
Customer Satisfaction
Project Management
Financial Modeling
Business Administration
Leadership
Customer Intelligence
Contract Negotiation
Performance Contracts
Risk Management
Customer Experience
Electricity Transmission
Distribution

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