Find work in Canada.

325,595 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 16 mins ago
Customer Support Manager | Gestionnaire du soutien technique
Jesta I.S.
Montreal, QC
Full-time
We're looking for a Customer Support Manager to lead our Service Desk, Technical Support, and Application Support teams. If you're a service-driven leader who thrives on building strong…
Added 1 hour ago
Practice Manager
P3 Veterinary Partners
Kamloops, BC
Full-time
Consistently uses the resources available (Vet Success, PIMS, ALLYDVM etc.) to analyze and make effective actionable decisions that impact operations including, but not limited to, asset…
Added 1 hour ago
Event Coordinator / Coordonnateur aux évènements
Airbus Aircraft
Montreal, QC
Full-time
Expérience en événementiel, en gestion hôtelière ou en opérations d'accueil.
Added 1 hour ago
Assistant Banquets Manager (1 Year Contract)
Delta Hotels and Resorts®
Ottawa, ON
Contract
Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
Added 1 hour ago
Store Manager (Giant Tiger)
Northern/NorthMart
Sioux Lookout, ON
Full-time
…management development program and becoming a Giant Tiger store manager/owner, this opportunity may be perfect for you. We are looking for individuals who want to make a difference in their…
Added 1 hour ago
MAINTENANCE SUPERVISOR - JBS ONTARIO
JBS USA
Belleville, ON
Other
Reporting to the Maintenance Manager, the Maintenance Supervisor is responsible for the day-to-day maintenance requirements of the facility. The Maintenance Supervisor is responsible for…
Added 1 hour ago
Maintenance Manager
Canopy By Hilton Toronto Yorkville
Canada
Full-time
The Engineering Manager reports directly to the Rooms Division Manager or Director of Operations.
Added 1 hour ago
Product Strategy Senior Advisor – 12 months Contract - Express Scripts Canada
The Cigna Group
Mississauga, ON
Full-time
Translate strategic priorities into clear objectives, value propositions, business requirements, milestones and measures of success.
Added 1 hour ago
Operations and Quality Assurance Manager
Alera Skin Care Products Inc.
Vancouver, BC
Full-time
This is a hands-on ownership role within a growing organization. Success requires strong operational judgment, attention to detail, disciplined follow-through, and the ability to identify…
Added 1 hour ago
PIA Client Service Associate
TD
Victoria, BC
Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 1 hour ago
Business Operations Support Representative III
TD
Nanaimo, BC
Full-time
…performance reporting aimed at enhancing the client’s financial success over the…
Added 2 hours ago
TEAM MANAGER - OAKRIDGE VANCOUVER
CELINE
Vancouver, BC
Full-time
The Team Manager is responsible for the overall management of staff, merchandise, and client experience. The Team Manager will also be responsible for achieving sales objectives,…
Added 2 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 2 hours ago
Assistant Branch Manager- District Opportunity - Calgary South Area
Scotiabank
Calgary, AB
…members while simultaneously being responsible for the overall success of the Branch through individual and team financial objectives. Through strong sales, profitable growth, and retention…
Added 3 hours ago
Sr. Scientific Leader , Liquid Manufacturing
Apotex
Richmond Hill, ON
$109,933.56 to $153,906.98 CAD / year
Partner with Operations, Quality, Validation, Regulatory Affairs, Procurement, Planning, Supply Chain, and R&D to support business objectives and manufacturing success.
Added 3 hours ago
COMBO - Team Leader PT - Tsawwassen Mills
Groupe Dynamite
Tsawwassen, BC
Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 3 hours ago
Chargé de projet
Soletanche Freyssinet
Vancouver, BC
Full-time
Escalate complex or risky situations to the operations manager
Added 3 hours ago
Marketing Lead
West Coast Gardens
Surrey, BC
Full-time
Working closely with the Retail Operations & Marketing Manager, The Marketing Lead will help turn business priorities, customer insights and creative ideas into focuses marketing campaigns.…
Added 4 hours ago
Account Manager Hard Rock Underground Mining
Komatsu
Sudbury, ON · Lively, ON
Full-time
…center of Sudbury’s Hard Rock mining business. You’ll own key customer relationships, solve complex challenges, and drive growth in one of the most dynamic mining regions in Canada. This is…
Added 4 hours ago
Operations Manager - Electrical
Modern Niagara
Vaughan, ON
Full-time
The Operations Manager, Electrical is a critical leadership role that directly shapes Modern Niagara’s performance, culture, and reputation in the market. As the steward of financial…
Added 4 hours ago
Regional Sales Manager
Keurig Dr Pepper Canada
Mississauga, ON
$95,300 to $143,000 CAD / year
Full-time
As the Regional Sales Manager, you will be accountable for delivering regional sales, profitability, and customer retention objectives while leading a team of sales professionals to exceed…
Added 4 hours ago
Store Manager
The Latest Scoop
Vancouver, BC
Full-time
The Store Manager is responsible for driving the overall performance of the store by achieving sales targets, leading and developing the team, delivering exceptional guest experiences, and…
Added 4 hours ago
MAINTENANCE SUPERVISOR - JBS ONTARIO
JBS USA
Belleville, ON
Other
Reporting to the Maintenance Manager, the Maintenance Supervisor is responsible for the day-to-day maintenance requirements of the facility. The Maintenance Supervisor is responsible for…
Added 4 hours ago
assistant store manager - Stony Plain, Spruce Grove, AB
Starbucks Coffee Company
Stony Plain, AB · Spruce Grove, AB
$56,000 to $66,500 CAD / year
Full-time
Starbucks is known for developing extraordinary people who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks…
Added 4 hours ago
Senior Millwright
Wolf Steel Ltd
Barrie, ON
Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…

Hydro One Networks Inc

Manager - Customer Care

Markham, ON, Canada

Pay: Hiring Salary Range: $110,500.00-143,000.00 / year
Apply by: Oct 6, 2026
Experience: A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

52127 - Markham - Temporary - 24 Months

Hiring Salary Range: $110,500.00-143,000.00 / year

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

This role will serve to maximize shareholder value and customer experience by overseeing and executing a customer program such as Contact Handling, Billing or Collections.

Lead the development of the Departmental strategy, team development and Divisional objectives. Improve decision-making capabilities through increased use of customer data and analytics to design more customer centric programs and offerings. Monitor and manage the effective and efficient delivery of in scope services

Specific Accountabilities:

This role will be accountable for all aspects of delivering & executing a customer billing program. The Manager is accountable to build the necessary team, strategy and processes to effectively and efficiently delivery the program. The Manager is accountable to design and develop strategy for managing internal and externa service providers and managing SLAs and the Division's relationship with service providers, as well as setting the external communications positioning for business activities and new communication programs or needs.

Key Accountabilities:

Through negotiations and business dealings with senior executives and service provider firms, be responsible for planning, negotiating, and monitoring the delivery of these sustainment programs & external service providers.
Develop or source customer information or data to meet the intelligence needs for the Division, including the Division's input to planning and investment decisions or to provide Customer Service input to processes outside the Division
Contribute to annual customer satisfaction program related to Hydro One Networks customer service activities. Source external suppliers as required, implement surveys or other methods of data collection, analyze and interpret data. Establish customer needs, expectations and drivers for satisfaction. Recommend areas of dissatisfaction, of service improvements, and provide data required to support recommendations, investment decisions and work program development
Provide input to strategic satisfaction measures for Company scorecards, performance contracts, SLAs, business planning or risk management; arrange for data collection required to monitor and report on measures
Manage the Division's delivery needs through various service providers. Prepare work requirements documentation to be part of the SLAs, reporting and measurement/metric requirements. Establish means to promote cost reductions and quality improvements. Act as contract manager for service needs through contract negotiations, contract approvals and reporting. Recommend and manage a process to implement new or unplanned work with internal and external service providers.
Accountable for incorporating best in class processes into program delivery such as: Customer Data Analytics/Insights, Customer Intelligence, Customer Satisfaction, Vendor Management
Develop customer delivery sustainment program objectives and strategies in support of broader corporate financial and customer goals.
Work closely with service providers and Information Technology (IT) staff to facilitate required changes.

Managerial Leadership Accountabilities

Accountability for the output of others:

Setting appropriate context for subordinates (i.e., strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations from continuous improvement, etc.) setting an effective framework of policies and procedures for the work of the unit
Knowing and ensuring own and subordinates' compliance with all legal and regulatory requirements, and all policies and procedures, and generally accepted practices relating to the work of the business
Establishing a two-way working relationship with subordinates to solicit their views on conditions and potential changes affecting their work, and establishing continuous improvement program opportunities
Maintaining a team of subordinates who are capable of producing the outputs required:
Ensuring subordinates are able and willing to produce the desired output
Assessing staff capability to do the required work now and in the future
Conducting personal effectiveness reviews of subordinates to build relationships, trust, and to improve their effectiveness
Providing leadership to subordinates so that they collaborate competently, and with full commitment with each other in pursuing the goals set:
Translating the Department's goals and objectives into a direction which guides the operation of the business
Communicating that direction to staff
Defining specific tasks for subordinates required to achieve the desired results and/or to accommodate the changes required within the business operations

Providing a safe and healthy work environment:

Providing subordinates with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behaviour, which will protect their safety and contribute to their health
Providing a work environment and facilities where health and safety incidents are minimized and employees are not dissatisfied
Providing a work environment that supports and values diversity and is free from harassment
Knowing and ensuring that subordinates comply with all legal and regulatory requirements, local policies and procedures, and generally accepted practices related to their work

Demonstrating stewardship of the assets and resources:

Ensuring every reasonable precaution is taken for the protection of the environment, the assets and subordinates providing for security of human, physical and information resources

Selection Criteria:

Education:

Requires a knowledge of such disciplines as business administration, social sciences, digital media and marketing to establish and maintain good customer and public relationships including resolving customer complaints and concerns, identifying emerging trends and develop strategies to respond to trends, issues, conflicts and concerns.
Requires a good command of the English language, both verbal and written skills, to communicate effectively with customers, develop and give presentations to various internal and external groups.
Requires a knowledge and familiarity with computers and computer applications, and computerized management information systems.

Experience:

Requires extensive experience in utility billing service provision, including underlying roles and regulatory codes
Requires extensive knowledge in working with customer facing initiatives.
Demonstrated experience with handling business management and project management issues with specific emphasis on Customer Care and associated IT platforms and applications.
Business focus – ability to understand business objectives and translate them into requirements and solutions.
Extensive demonstrated leadership and managerial competency in managing a team of professionals, establishing priorities and adapting to changing conditions.
Requires experience in understanding of developments and changes with respect to electricity industry structure and market rule and code changes and their corresponding impacts on customers.
Requires a knowledge of business administration, financial modeling, and cost/benefit principles and techniques.
Requires experience in providing services in a highly competitive market where a strong Customer focus is of paramount importance.
Requires a demonstrated ability to supervise, foster positive working relationships and the ability to provide effective team leadership, including performance monitoring, evaluation and feedback.
A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: October 5, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Manager of Customer Care is responsible for overseeing customer programs such as billing and collections while developing departmental strategies to maximize shareholder value. They will lead teams, manage external service providers, and utilize data analytics to improve customer-centric offerings and service delivery.

Requirements

Candidates must have extensive experience in utility billing, customer-facing initiatives, and managing professional teams. A strong background in business administration or related fields is required, along with demonstrated leadership and project management capabilities.

Skills

Customer care
Utility billing
Strategic planning
Vendor management
Data analytics
Project management
Team leadership
Financial modeling
Customer satisfaction
SLA management
Business administration
Communication
Performance monitoring
Contract negotiation
Customer intelligence

Benefits

Safety programs
Wellbeing programs
Inclusivity initiatives
Sustainability programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Utility Billing
Hydro One
Management
Strategy
Data Analytics
Vendor Management
SLA
Customer Satisfaction
Project Management
Financial Modeling
Business Administration
Leadership
Customer Intelligence
Contract Negotiation
Performance Contracts
Risk Management
Customer Experience
Electricity Transmission
Distribution

Report this job