Find work in Canada.

322,050 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 49 mins ago
Manager of Evaluation
Government of Newfoundland and Labrador
St. John's, NL
$82,016 to $106,621 CAD / year
Full-time
…examinations; K-9 provincial assessments; the scholarship and awards program; adult education certification through the Canadian Adult Education Credential (CAEC); school development; and…
Added 2 hours ago
Manager, Global P2C Change Strategy & Activation
Salesforce Partner Canada
Toronto, ON
Full-time
The Global P2C Change Strategy & Activation team is seeking a Change Manager to join our P2C Delivery and Activation function. In this role, you’ll work closely with cross-functional…
Added 2 hours ago
Customer QA Specialist
YA YA Foods Corp
Belleville, ON
$65,000 to $70,000 CAD / year
Full-time
HACCP and other Food safety program certifications an asset
Added 2 hours ago
Senior Manager, Global Regulatory Strategy
Telix Pharmaceuticals (AMER)
Canada
The Senior Manager, Global Regulatory Strategy oversees regulatory activities for the assigned early-stage portfolio across global markets. Reporting to the VP, Global Regulatory Strategy,…
Added 4 hours ago
Family Practitioner/General Practitioner
Health Match BC
Vancouver, BC
Full-time
Work in direct dyad partnership with local site leadership (Operations Manager) and in matrix partnership with other site dyad teams to advance program and organization priorities as…
Added 4 hours ago
Internal Medicine
Health Match BC
Vancouver, BC
Full-time
Assume the role of TB Clinic Lead working alongside the Clinic Coordinator, Clinic Nurse Supervisor, Senior Practice Lead, TB Nurse Practitioners, Public Health Manager and Provincial…
Added 4 hours ago
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
Full-time
Join Our Team as a Senior Operations Manager – Food & Beverage!
Added 5 hours ago
Social Worker Degree
HealthCareersInSask.ca
Saskatoon, SK
…the community. This position reports administratively to the Senior Social Worker who reports to the Manager of the Acute Care Mental Health. The Senior position is located at the Royal…
Added 5 hours ago
Physical Therapist Degree Senior
HealthCareersInSask.ca
Rosetown, SK
Part-time
Job Description: The Physical Therapist – Degree – Senior provides leadership to the activities of the clinical service area of specialization within the physiotherapy service to ensure…
Added 5 hours ago
Certification Assistant – Delta
LabTest Certification Inc.
Delta, BC
$21 to $24 CAD / hour
Full-time
Reports To: Senior Team Lead Certifications & Certifications Manager
Added 5 hours ago
Senior Claims Adjuster, Accident Benefits (ECH-ON)
CAA Club Group
Mississauga, ON
Full-time
The Senior Claims Adjuster, Accident Benefits is responsible for oversight and handling of automobile, long haul trucking, motorcycle, and recreational vehicle Accident Benefits claims. The…
Added 6 hours ago
Operations Manager
Agilus Work Solutions
Calgary, AB
Full-time
Our client is seeking an experienced Operations Manager to provide leadership and operational oversight for a large-scale thermal power generation facility located west of Edmonton. This is…
Added 7 hours ago
Client Care Coordinator
Jobbe
Lower Sackville, NS
Full-time
…performance through effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the…
Added 7 hours ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 7 hours ago
Project Manager – IT Infrastructure Refresh Program
MatchBox Consulting Group
New Westminster, BC
Contract
MatchBox is seeking a Project Manager - IT Infrastructure for a 12 month contract for our New Westminster based public sector client.
Added 7 hours ago
Manager, Accreditation Pharm D and Graduate Studies
University of Ottawa
Ottawa, ON · Roger Guindon Hall
Full-time
…Protocol (IQAP) and external accreditation processes (Pharmacy program, OMT), and the institutional review by both the Canadian Council for Accreditation of Pharmacy Programs (CCAPP) and…
Added 7 hours ago
Training Manager
Hydro One Networks Inc
Kleinburg, ON
The Lines Training Manager is a key leadership role responsible for overseeing the delivery and continuous improvement of training programs that support Distribution and Transmission Lines…
Added 7 hours ago
Manager - Customer Care
Hydro One Networks Inc
Markham, ON
…regulatory compliance and customer service initiatives/projects. The Manager is accountable to build the necessary team, strategy and processes to effectively and efficiently delivery the…
Added 7 hours ago
Training Manager
Hydro One Networks Inc
To Be Determined, ON
This Training Manager is a key leadership role responsible for overseeing the delivery, coordination, and continuous improvement of training programs supporting Forestry, as well as Meter…
Added 7 hours ago
Manager - Customer Care
Hydro One Networks Inc
Markham, ON
This role will be accountable for all aspects of delivering & executing a customer billing program. The Manager is accountable to build the necessary team, strategy and processes to…
Added 7 hours ago
COMMUNITY DEVELOPMENT OFFICER (FOCUS)
City of Toronto
Toronto, ON
Prepares briefing materials, reports, presentations, correspondence and other program documentation for management, senior leadership, elected officials, partners and other stakeholders as…
Added 7 hours ago
RESEARCH ANALYST 3
City of Toronto
Toronto, ON
…advancing various programs and projects. This role reports to the Manager, Strategic Policy & Initiatives but will support and assist all four units in the section: Strategic Policy &…
Added 7 hours ago
ADMINISTRATIVE ASSISTANT TO DIRECTOR
City of Toronto
Toronto, ON
Reporting to the Deputy Chief (Director), Communications, this position provides a variety of specialized senior level administrative support to the Communications area and related…
Added 7 hours ago
Senior Investigator
Rogers Communications
Toronto, ON
Reporting to teh Sr Manager, Corporate Investigations, the successful candidate will be bi-lingual and experienced in fraud and other types of investigations, be a team player, experienced…
Added 8 hours ago
Engineering Supervisor
the Town of the Blue Mountains
Thornbury, ON
Reporting to the Manager of Engineering, the Engineering Supervisor provides technical leadership and supervision within the Town’s Engineering Division, ensuring high-quality, consistent,…

Hydro One Networks Inc

Manager - Customer Care

Markham, ON, Canada

Pay: Hiring Salary Range: $110,500.00-143,000.00 / year
Apply by: Oct 6, 2026
Experience: A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

52127 - Markham - Temporary - 24 Months

Hiring Salary Range: $110,500.00-143,000.00 / year

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

This role will serve to maximize shareholder value and customer experience by overseeing and executing a customer program such as Contact Handling, Billing or Collections.

Lead the development of the Departmental strategy, team development and Divisional objectives. Improve decision-making capabilities through increased use of customer data and analytics to design more customer centric programs and offerings. Monitor and manage the effective and efficient delivery of in scope services

Specific Accountabilities:

This role will be accountable for all aspects of delivering & executing a customer billing program. The Manager is accountable to build the necessary team, strategy and processes to effectively and efficiently delivery the program. The Manager is accountable to design and develop strategy for managing internal and externa service providers and managing SLAs and the Division's relationship with service providers, as well as setting the external communications positioning for business activities and new communication programs or needs.

Key Accountabilities:

Through negotiations and business dealings with senior executives and service provider firms, be responsible for planning, negotiating, and monitoring the delivery of these sustainment programs & external service providers.
Develop or source customer information or data to meet the intelligence needs for the Division, including the Division's input to planning and investment decisions or to provide Customer Service input to processes outside the Division
Contribute to annual customer satisfaction program related to Hydro One Networks customer service activities. Source external suppliers as required, implement surveys or other methods of data collection, analyze and interpret data. Establish customer needs, expectations and drivers for satisfaction. Recommend areas of dissatisfaction, of service improvements, and provide data required to support recommendations, investment decisions and work program development
Provide input to strategic satisfaction measures for Company scorecards, performance contracts, SLAs, business planning or risk management; arrange for data collection required to monitor and report on measures
Manage the Division's delivery needs through various service providers. Prepare work requirements documentation to be part of the SLAs, reporting and measurement/metric requirements. Establish means to promote cost reductions and quality improvements. Act as contract manager for service needs through contract negotiations, contract approvals and reporting. Recommend and manage a process to implement new or unplanned work with internal and external service providers.
Accountable for incorporating best in class processes into program delivery such as: Customer Data Analytics/Insights, Customer Intelligence, Customer Satisfaction, Vendor Management
Develop customer delivery sustainment program objectives and strategies in support of broader corporate financial and customer goals.
Work closely with service providers and Information Technology (IT) staff to facilitate required changes.

Managerial Leadership Accountabilities

Accountability for the output of others:

Setting appropriate context for subordinates (i.e., strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations from continuous improvement, etc.) setting an effective framework of policies and procedures for the work of the unit
Knowing and ensuring own and subordinates' compliance with all legal and regulatory requirements, and all policies and procedures, and generally accepted practices relating to the work of the business
Establishing a two-way working relationship with subordinates to solicit their views on conditions and potential changes affecting their work, and establishing continuous improvement program opportunities
Maintaining a team of subordinates who are capable of producing the outputs required:
Ensuring subordinates are able and willing to produce the desired output
Assessing staff capability to do the required work now and in the future
Conducting personal effectiveness reviews of subordinates to build relationships, trust, and to improve their effectiveness
Providing leadership to subordinates so that they collaborate competently, and with full commitment with each other in pursuing the goals set:
Translating the Department's goals and objectives into a direction which guides the operation of the business
Communicating that direction to staff
Defining specific tasks for subordinates required to achieve the desired results and/or to accommodate the changes required within the business operations

Providing a safe and healthy work environment:

Providing subordinates with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behaviour, which will protect their safety and contribute to their health
Providing a work environment and facilities where health and safety incidents are minimized and employees are not dissatisfied
Providing a work environment that supports and values diversity and is free from harassment
Knowing and ensuring that subordinates comply with all legal and regulatory requirements, local policies and procedures, and generally accepted practices related to their work

Demonstrating stewardship of the assets and resources:

Ensuring every reasonable precaution is taken for the protection of the environment, the assets and subordinates providing for security of human, physical and information resources

Selection Criteria:

Education:

Requires a knowledge of such disciplines as business administration, social sciences, digital media and marketing to establish and maintain good customer and public relationships including resolving customer complaints and concerns, identifying emerging trends and develop strategies to respond to trends, issues, conflicts and concerns.
Requires a good command of the English language, both verbal and written skills, to communicate effectively with customers, develop and give presentations to various internal and external groups.
Requires a knowledge and familiarity with computers and computer applications, and computerized management information systems.

Experience:

Requires extensive experience in utility billing service provision, including underlying roles and regulatory codes
Requires extensive knowledge in working with customer facing initiatives.
Demonstrated experience with handling business management and project management issues with specific emphasis on Customer Care and associated IT platforms and applications.
Business focus – ability to understand business objectives and translate them into requirements and solutions.
Extensive demonstrated leadership and managerial competency in managing a team of professionals, establishing priorities and adapting to changing conditions.
Requires experience in understanding of developments and changes with respect to electricity industry structure and market rule and code changes and their corresponding impacts on customers.
Requires a knowledge of business administration, financial modeling, and cost/benefit principles and techniques.
Requires experience in providing services in a highly competitive market where a strong Customer focus is of paramount importance.
Requires a demonstrated ability to supervise, foster positive working relationships and the ability to provide effective team leadership, including performance monitoring, evaluation and feedback.
A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: October 5, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Manager of Customer Care is responsible for overseeing customer programs such as billing and collections while developing departmental strategies to maximize shareholder value. They will lead teams, manage external service providers, and utilize data analytics to improve customer-centric offerings and service delivery.

Requirements

Candidates must have extensive experience in utility billing, customer-facing initiatives, and managing professional teams. A strong background in business administration or related fields is required, along with demonstrated leadership and project management capabilities.

Skills

Customer care
Utility billing
Strategic planning
Vendor management
Data analytics
Project management
Team leadership
Financial modeling
Customer satisfaction
SLA management
Business administration
Communication
Performance monitoring
Contract negotiation
Customer intelligence

Benefits

Safety programs
Wellbeing programs
Inclusivity initiatives
Sustainability programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Utility Billing
Hydro One
Management
Strategy
Data Analytics
Vendor Management
SLA
Customer Satisfaction
Project Management
Financial Modeling
Business Administration
Leadership
Customer Intelligence
Contract Negotiation
Performance Contracts
Risk Management
Customer Experience
Electricity Transmission
Distribution

Report this job