52193 - Toronto - Regular
Hiring Salary Range: $110,500.00-143,000.00 / year
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!
General Accountabilities:
This position reports directly to the Director, Meter-to-Bill. In this position you will lead the Transmission and Distribution Settlements team to ensure that the billing, settlements and timely and accurate execution of required industry financial transactions are delivered in a manner that complies with required regulations (OEB, Measurement Canada, IESO, etc.) and meet customer needs. This includes supporting the Director, Meter-to Bill by:
- Leading the T&D settlements delivery team in developing and administering a quality of service approach that optimizes service integrity and cost
- Providing direction to the T & D Settlements delivery team in the accomplishment of its work program at defined integrity levels.
- Initiating and implementing programs and service delivery modifications to improve customer satisfaction with Hydro One’s T & D settlements service
Specific Accountabilities:
Through collateral relationships with the Director – Meter-to-Bill, achieve the corporate strategies, policies, accountabilities, tasks, budget, programs, compliance, performance targets, and expectations for continuous improvement, in regards to Transmission & Distribution Settlements by providing the following:
- Develop, manage and improve the settlement process for all cost of power transactions, including monthly submissions due to legislative requirements with the IESO or other agencies as required.
- Develop, manage and improve the settlement process for large customers and distributed generators to ensure accurate and timely billing and payments and the recovery of funds owed.
- Manage the relationship between Meter-to-Bill Division and supporting Hydro One lines of business to ensure work is monitored and reported as to its effectiveness (cost and timelines) to support settlements and complex billing objectives
- Manage the relationship between Meter-to-Bill Division and IESO and other relevant industry stakeholders to ensure work, process and policy changes are done in a manner that aligns with corporate objectives and customer needs.
- Lead the development of expected objectives and targets for the settlements and complex billing and meter reading services around levels of bill integrity and end to end costs including defining specific tactics and their implementation to enhance customer service
- Identify and implement data analytics solutions which will improve end to end settlements and complex billing performance
- Create value for our customers.
- Prepare supporting documentation for regulatory submissions.
- Manage the cost and performance of services provided by others, including reference to external benchmarking. Negotiate service level agreements, monitor the service delivery, and initiate action to ensure service levels are maintained. Lead development of mass Market related billing and manual meter reading related business plans, budgets and ongoing budget review, analysis and reporting.
- Act as a senior member working with the Director, Meter to Bill and other team members to create and sustain a cooperative and supportive working environment. Make recommendations on Human Resource issues and resolve work performance problems
- Perform other duties as required
Managerial Accountabilities:
- Provide visible leadership to develop and maintain a safe and healthy workplace. Create a culture and maintain a work environment where employees can be fully engaged.
- Ensure subordinates are able and willing to produce the desired output, and that subordinate managers continually improve the processes for achieving the outputs.
- Assess staff capability to do the required work, now and in the future.
- Conduct personal effectiveness reviews of subordinate managers/specialists to build relationships and trust, and to improve effectiveness.
- Mentor and counsel subordinates once removed.
Accountability for the Output of Others:
- Set the appropriate context for subordinates (i.e. corporate strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement, etc.).
- Set an effective framework of policies and procedures for the work of the unit.
- Know and ensure own and subordinates’ compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the unit. Establish a two-way working relationship with subordinates to solicit their views on conditions and potential changes effecting their work, and continuous improvement opportunities.
Selection Criteria
Required Knowledge and Experience:
- Detailed knowledge and understanding of applicable legislation and related Regulations, OEB, IESO and Measurement Canada requirements as they relate to billing and settlements.
- Detailed knowledge of rate design and tariff application, including both electricity and delivery rates and tariffs as well as all ancillary charges such as Global Adjustment in both the transmission and distribution context.
- Experience in the design, development, implementation and operation of billing and settlement processes.
- In-depth understanding of applicable computer programs/systems specific to billing and settlements (SAP, IEE, MV90, etc.)
- Superior oral and written communication skills and excellent presentation skills.
- Extensive knowledge and awareness of technology and business processes supporting Hydro One’s interval meter solution.
- Extensive experience with Hydro One business processes including customer service management, meter inventory management, meter and AMI network asset management and meter network operations as part of an AMI infrastructure.
- Experience in customer communication and customer service delivery.
- Demonstrated experience in business analysis and information management.
- Excellent communication and facilitation skills.
- Business focus – ability to understand business objectives and translate them into requirements and solutions.
- Extensive experience working in an outsourced service provision environment.
- Extensive demonstrated leadership and managerial competency in managing a team of professionals, establishing priorities and adapting to changing conditions.
- Demonstrated interpersonal skills to relate well to management, peers and frontline staff.
Demonstrated Management Skills:
- Strategic business thinking - ability to apply their technical knowledge and experience to making management decisions for achieving business objectives.
- Initiative to challenge current practices and recommend programs to improve operation and develop new opportunities.
- Use of innovative solutions or approaches.
- Analytical thinking – ability to understand a situation by segmenting and tracing implications step by step.
- Client /Service Orientation – desire to help or serve others, to meet their needs.
- Ability to deliver high quality products on schedule.
- Ability to focus and work under time pressures and prioritize numerous activities.
- Impact and Influence – able to persuade, convince, influence others.
- Initiative – takes action, proactively doing things and not simply thinking about future actions.
- Information seeking – ability to acquire information relevant to the achievement of valued goals.
- Listening, Understanding and Responding – ability to accurately listen, understand and respond appropriately when interacting with individuals and groups.
- Strong organization and planning skills.
- Team leadership – ability to take a role as leader of a team or other group
- Teamwork – able to work with others as part of a team and develop co-operative working relationships.
- Ability to assess and manage risk.
At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.
Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
"Employer of the year 2026"
Deadline: October 27, 2026
The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.
This posting is for an existing vacancy.
Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.
In the event you are experiencing difficulties applying to this job please consult our help page here.
We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.
