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Added 2 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
…hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor acquisition activities, with a primary focus on IG’s Enterprise…
Added 2 mins ago
O
Supervisor, After Hours- MNU-26-20
Ongwanada
Kingston, ON
- Full-time
Ensure adequate resources and supports are available for team members to complete assigned duties.
Added 2 mins ago
M
Lead Full Stack Engineer
Manulife
Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…
Added 2 mins ago
O
Supervisor, Community Participation Supports- MNU-26-19
Ongwanada
Kingston, ON
- Internship
Working collaboratively with team members, supported individuals, families and community partners, the Supervisor ensures person-centred programs and supports are delivered effectively…
Added 2 mins ago
B
Operational Readiness Manager
BGIS
Markham, ON
- Full-time
The Operational Readiness Manager manages a team of resources to deliver relocation, furniture installation and furniture decommissioning services for our client. They support the planning…
Added 2 mins ago
M
Manager, Corporate & Strategic Partnerships
Metrolinx
Toronto, ON · Greater Toronto Area, Canada
- $123,026 to $168,886 USD / year
- Full-time
Our Non-Fare Sales Office is seeking a Manager, Corporate & Strategic Partnerships for a 14-month contract to lead the growth of corporate and strategic partnerships. This role is…
Added 2 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a key member of the Human Resources team, you will provide operational leadership, technical expertise, and support to scheduling staff, managers, and directors across the Hospital. You…
Added 2 mins ago
Senior Employer Brand Designer
Questrade Financial Group
Toronto, ON
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Added 18 mins ago
Retail Manager - Lively
Brewers Retail Inc
Sudbury, ON · Lively, Onta
…part in bringing our stores to life every day and you will lead from the front by being present and working alongside your team in a fast-paced environment to support daily operations. You…
Added 18 mins ago
TT
Drilling Operator
TTM Technologies
Toronto, ON
- Full-time
TTM strives to invest in our team members at all levels-starting on your first day. To support the growth and development of new hires, this position is eligible for a 90 Day Evaluation…
Added 18 mins ago
TT
Fabrication Operator
TTM Technologies
Toronto, ON
- Full-time
TTM strives to invest in our team members at all levels-starting on your first day. To support the growth and development of new hires, this position is eligible for a 90 Day Evaluation…
Added 32 mins ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Toronto, ON
- $136,600 to $225,925 USD / year
- Full-time
As the Department Manager, Facilities in Canada, you will lead a team of Group Leaders and work closely with key partners including the Director of Operations, Principal Engineer and their…
Added 32 mins ago
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Department Manager, Water Facilities (Canada)
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Calgary, AB
- $136,600 to $225,925 USD / year
- Full-time
As the Department Manager, Facilities in Canada, you will lead a team of Group Leaders and work closely with key partners including the Director of Operations, Principal Engineer and their…
Added 32 mins ago
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Engineering Systems and Data Management Coordinator
Komatsu
Sudbury, ON · Lively, ON
- $70,000 to $85,000 CAD / year
- Full-time
…improvement, build business cases and demonstrate value, and lead change management efforts that drive successful adoption of new systems and…
Added 32 mins ago
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Department Manager, Water Facilities (Canada)
Jacobs
Ottawa, ON
- $136,600 to $225,925 USD / year
- Full-time
As the Department Manager, Facilities in Canada, you will lead a team of Group Leaders and work closely with key partners including the Director of Operations, Principal Engineer and their…
Added 32 mins ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Burnaby, BC
- $136,600 to $225,925 USD / year
- Full-time
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Added 32 mins ago
Manager, Ethics and Integrity Program
WSP
Montreal, QC
…including anti-corruption, fair competition, anti-money laundering, human rights, and sanctions regimes. This Canada-wide opportunity offers the chance to lead complex global initiatives,…
Added 32 mins ago
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Director, Canadian Product Tax
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Identify and lead opportunities to improve, simplify and automate tax compliance processes and other team activities, including the effective use of technology and data
Added 32 mins ago
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Senior Cloud Engineer
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Toronto, ON · Waterloo, ON
- Full-time
Lead cloud engineering best practices and mentor team members on cloud adoption and modernization initiatives.
Added 32 mins ago
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Actuary, Capital Management
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Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
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Added 48 mins ago
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Commercial Sales Training Manager
''
Toronto, ON
- Full-time
…Sales, Commercial Leadership, Marketing, Category Management, Human Resources, Digital, and Commercial Analytics teams to strengthen commercial capabilities across multiple customer…
Added 48 mins ago
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Process Engineer
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Carberry, MB
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Added 1 hour ago
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Project Manager
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Chalk River, ON
- Full-time
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Added 1 hour ago
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Senior Advisor, Psychological Health & Safety (PHS)
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AB · Alberta, Canada
- Full-time
…Management & Concerns Resolution Manage and evaluate complex human rights, discrimination & harassment complaints & investigations. Lead PHS assessments & work with teams to support…
Added 1 hour ago
JS
District Manager
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- Full-time
Our Retail team is looking for a District Manager - QC to join our retail team! This role will be responsible for the growth of district retail sales by demonstrating sales achievements in…

Hydro One Networks Inc

Process Improvement Coordinator

Toronto, ON, Canada

Hiring salary range: $4,102.00 - $5,860.00 / Bi-weekly

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Job details

Pay: Hiring salary range: $4,102.00 - $5,860.00 / Bi-weekly
Apply by: Nov 10, 2026
Experience: A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.
Posting language: English
Posted: Oct 26, 2026

Original job description

52236 - Toronto - Rotation 12 months

Hiring salary range: $4,102.00 - $5,860.00 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Develop, coordinate and support IT resource management and investment planning solutions, processes and governance frameworks to meet the technology, operational and strategic needs of the Company. Provide analysis, support and recommendations related to resource capacity and utilization, investment portfolios, budgets, and contractor resource requirements. Coordinate the analysis and reporting of resource and investment information to support management decision-making. Lead initiatives involving investment planning, resource utilization, portfolio management and governance activities. Support management in the engagement of IT contractors and consultants, including coordinating staffing requirements, liaising with staffing agencies and service providers, and monitoring engagement activities. Develop forecasts, analyses and reports related to contractor services, resource demand and current and future resource requirements to support acquisition and investment decisions. Perform scenario modelling and investment evaluations to support prioritization and funding decisions. Collaborate with stakeholders across the IT department and throughout the Company to support integrated planning and alignment between business objectives, technology strategies and resource requirements. Act as a consultant to management, project teams and business units regarding IT investment planning, contractor acquisition, and portfolio governance.

Job Responsibilities

Develop solutions relative to process improvements and business initiatives to meet the needs of the company with a goal of continuous improvement. Test solutions with user groups. Monitor the measurement of process results by developing, tracking and analyzing appropriate KPIs, as necessary, to evaluate the effectiveness of specific process improvement initiatives.
Utilize existing financial and management systems and reports to gather and consolidate information to produce a variety of business information such as historical cost trends, management, performance and productivity reports. Analyze data to ensure consistency with with corporate assumptions and strategies.
Coordinating the compilation and provision of LOB work program reports and evaluation of business plans, budgets, forecast and actual program performance data.
Direct support groups on coordination of efforts and required timelines to implement solutions. Provide clarification and direction to enable completion of various work efforts. Monitor adherence to required implementation timelines and follow up with support groups, as required.
Provide needs analysis, solutions and evaluation services. Ensure that an effective, systematic approach to process related training and development, based on current process methodology, is implemented. Keep abreast of developments in instruction and performance technology and make recommendations on improvements based on cost effectiveness and efficiency. Collaborate with external contacts to create a coordinated continuous quality improvement approach.
As assigned, manage projects and exercise limited supervision over staff when delivering training or when assigned to assist in special project work to identify and implement process improvements and business initiatives, including definition of critical path, timelines and identification of key dates. Arrange for internal/external stakeholder reviews and sign off and coordinate any changes required prior to implementation. Oversee and assess the work performed by internal resources and take corrective action, as required.
Be responsible for all the necessary arrangements associated with external consulting firms and vendors. Initiate requests for proposals, evaluate proposals, determine costs and other contractual details and work closely with external personnel to achieve optimum utilization of their resources.
Assist team leaders in planning and evaluating team or group meetings. Collaborate with team leaders to structure tasks, discussions, analysis and decision-making to ensure effective team operations and member involvement, including the identification of team or organization performance deficiencies. Provide guidance to teams/team leaders in the use of effective, systematic problem-solving and analytical processes appropriate to the improvement being sought. Maintain a diary of approaches used, as well as what was learned for each team using the facilitation service.
Facilitate teams in order to develop new process improvement initiatives and/or to improve on existing processes, and provide appropriate interventions to help teams function more effectively. Use a variety of techniques in response to team dynamics. Guide teams in decision-making about what data is needed and the best methods to gather it in order to analyze root causes of problems. Provide explanations of the principles of quality and work process improvement to team members.
Plan, prepare and deliver training in the application of various problem-solving processes and analytical tools to internal teams and occasionally to external groups (on a fee-for-service basis). Provide training relative to data collection techniques and show what conclusions may or may not be drawn from the data.
Create and maintain an effective partnership with team leaders, internal and external to the Business Unit. Clarify roles and create a written contract to document expectations and requirements.
Provide support services and maintain a facilitator network. Provide evaluative feedback to other facilitators and to team leaders, when requested.
Develop clear, concise communications and job aids related to new and revised processes being implemented for delivery to staff internal and external to the Business Unit, as required.
Act as a consultant to line management, various project teams and training department related to existing and new processes in regards to operational changes and impacts within the Business Unit. Represent the Business Unit in discussions, teams and committees involving other groups on matters related to process improvement and integration. Influence those concerned in order to adopt programs and activities which are better suited to the needs of the Business Unit.
Perform other duties as required

Selection Criteria

Requires experience in a staff and/or line function to be familiar with employee relations issues, performance measures, training and development.
Requires experience in a leadership role to be familiar with facilitation skills and team building practices and principles. Requires supervisory experience in order to deliver training and manage staff assigned to assist in special project work.
Requires experience in project work in order to be familiar with cause analysis, development and implementation of solutions, measuring results, etc. Requires experience related to the delivery of programs including presentation format, program support material/manuals and the latest training and delivery techniques.
Requires experience in dealing with consultants to be able to initiate/review proposals and/or manage contracts.
Requires experience within the business unit to understand the various functions and interrelationships among the departments, etc, including the roles and objectives of the interested parties and stakeholders.
Requires experience to carry out studies to assess and respond to business needs with respect to information systems and work processes.
Requires experience in business practices and procedures in order to align work processes and identify gaps for review and improvement through the aid of related tools.
A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.

Education:

Requires a theoretical knowledge in the field of social sciences to be able to understand management objectives, actions and related problems and the relationship of same to people in the workplace.
Requires a knowledge of management information and reporting systems, group dynamics to be able to provide an effective service in counseling various business unit personnel relative to process improvement/process management initiatives, principles, techniques and programs.
Requires a theoretical knowledge of teaching techniques and process methodology to develop and deliver training.
Requires effective verbal and written communication skills to develop and deliver training, communication programs and to provide advice and guidance.
This knowledge is considered to be normally acquired either through the successful completion of four year university education in the social sciences, or by having the equivalent level of education.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: November 9, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

Develop and coordinate IT resource management, investment planning solutions, and governance frameworks to align with strategic business needs. Facilitate process improvement initiatives, monitor performance through KPIs, and manage relationships with external consultants and vendors.

Requirements

Requires over 8 to 10 years of experience in staff or line functions, including leadership, project management, and business process improvement. A bachelor degree in social sciences or equivalent is required to support management objectives and organizational development.

Skills

Process improvement
Investment planning
Resource management
Governance frameworks
Portfolio management
Data analysis
KPI development
Scenario modelling
Stakeholder management
Facilitation
Team building
Training delivery
Contract management
Problem solving
Project management
Business analysis

Benefits

Safety programs
Wellbeing programs
Inclusivity initiatives
Sustainability programs

Visa sponsorship

Not detected in the job text

Keywords

Process Improvement
IT Resource Management
Investment Planning
Governance
Portfolio Management
KPIs
Scenario Modelling
Contractor Management
Stakeholder Engagement
Facilitation
Team Building
Problem Solving
Data Analysis
Project Management
Business Analysis
Training
Performance Measurement
Vendor Management
Strategic Planning
Change Management
Instructional Design
Social Sciences
Management Information Systems
Quality Improvement
Resource Capacity
Budgeting
Reporting
Consulting
Operational Strategy
Hydro One

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