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Added 9 mins ago
FC
Program Lead, Enterprise CRM (Higher Education)
Fanshawe College
London, ON
- Full-time
Added 9 mins ago
TS
Maintenance Specialist
The Salvation Army Canada and Bermuda Territory
Newmarket, ON · York Housing & Supportive Services - Belinda's Place
- Full-time
Reporting to the Second Stage & Home Now Property Manager, the Maintenance Specialist supports York Housing & Support Services (YHSS) community housing programs by collaboratively…
Added 9 mins ago
Body Shop Advisor (Go Honda)
Go Auto
AB · Edmonton, Alberta
Complete month-end checklist, audits, and close-out within 2 working days of month-end. Follow up weekly on aged AR, record collection efforts, and flag potential write-offs to Manager.
Added 24 mins ago
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Assistant Team Leader
Dollarama
Montreal, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 24 mins ago
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Assistant Team Leader
Dollarama
Montreal, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 24 mins ago
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Administrative Assistant (6:30am-3pm)
Veolia | North America
AB · Edmonton, AB
- Full-time
…skills to accurately process orders, coordinate with plant operations for scheduling, and manage urgent expediting…
Added 24 mins ago
TP
Analyst, Terminal Services and Standards (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
Reporting to the Manager, Terminal Services and Standards, this position is responsible for but not limited to the new development and delivery of SOPs, guidance to the TOs and various…
Added 24 mins ago
VM
Store Manager – Rowe Farms Bloor West Village
VG Meats
Toronto, ON
- Full-time
Added 24 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 24 mins ago
AE
Superintendent, Community Relations and Communications
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
Reporting to the Manager, Public Affairs, you will perform your duties as a member of the Community Relations department and collaborate with other departments of the division. As the…
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Station Technician-in-Charge
Radio-Canada
Windsor, ON
- Full-time
In this leadership role assists the Local Station Manager in achieving Corporation objectives by leading other employees and providing specialized technical and production guidance to…
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Lab Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Manager oversees both the day-to-day administrative infrastructure and basic science research activities within the Otorhinolaryngological Sciences Laboratory. This dual-role…
Added 24 mins ago
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ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…provinces, designed to accelerate early-phase trials, standardize operations, and improve patient access. By partnering with the Canadian ALS (CALS) Clinic Network and leveraging Health…
Added 24 mins ago
AE
Manager, Public Affairs
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
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Stockpile and Ship loading Superintendent
Baffinland
Pond Inlet, NU
- Full-time
Reporting to the Manager of Crushing and Transportation, the Stockpiling and Shiploading Superintendent is accountable for the safe and efficient operation of stockpiling iron ore at Milne…
Added 24 mins ago
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Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…Markets. Working under the direction of an Associate Product Manager, the role contributes to product development through analysis, requirements gathering, documentation, stakeholder…
Added 24 mins ago
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Senior Delivery Manager
Robots & Pencils
Canada
- Full-time
…design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We're all in on AWS, combining deep UX capability with senior…
Added 24 mins ago
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Administrative Assistant (6:30am-3pm)
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
…skills to accurately process orders, coordinate with plant operations for scheduling, and manage urgent expediting…
Added 24 mins ago
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Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
AB · Edmonton, AB
- Other
We're looking for a Regional Marketing Manager who enjoys building relationships, thinking strategically, and bringing great ideas to life. You'll understand each store's business…
Added 24 mins ago
OH
QA/QC Regulatory Officer
Omnia Holdings
Sudbury, ON
- Full-time
Mining Segment: Omnia Mining drives safer, more efficient, and environmentally responsible mining operations worldwide.
Added 24 mins ago
AE
Specialist, Talent Acquisition (temp. 15 months)
Agnico Eagle Mines Limited
Mirabel, QC
- Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
Added 24 mins ago
DI
Research Supply Manager
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Research Supply Manager runs the sourcing of external sample and fieldwork for Dig’s projects, and is accountable for the cost and margin outcome of those decisions on each project. The…
Added 24 mins ago
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Associate Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Associate Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 24 mins ago
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Tax, Accounting and Business Advisory Manager
Zeifmans
Toronto, ON · North York, ON
- Full-time
We are currently looking for a Tax, Accounting and Business Advisory Manager. The ideal candidate would be a well-rounded tax and accounting professional who combines strong technical…
Added 24 mins ago
VB
Specialist, Data Developer (Microsoft)
Vale Base Metals
Toronto, ON
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…

Hydro One Networks Inc

Service Management Analyst

ON, Canada
Rexdale, ON, Canada

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

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Job details

Pay: Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly
Apply by: Nov 23, 2026
Experience: A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

52269 - Rexdale - Regular .

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Assist in the customer service management functions pertaining to internal and external Telecom customers and support the Service Manager. We are seeking a highly analytical and business-focused analyst to transform complex data into meaningful insights that support decision-making and operational excellence. In this role, you will develop and maintain interactive dashboards, reports, and visualizations using tools such as Tableau, Power BI, SQL, and Excel, while working closely with stakeholders to understand business needs and deliver compelling data-driven stories. Success in this role requires strong expertise in data analytics, data visualization, and business processes, along with the ability to translate large-scale datasets into actionable insights within a customer service and telecommunications environment.

Job Description:

Assist in the customer service management functions pertaining to Telecom customer contracts and support the Service Manager.
Communicate effectively and appropriately when meeting with customers or Sales Representatives.
Provide departmental tools to submit Incident Requests, following standard processes, for the installation and commissioning of customer services.
Prepare customer reports and use departmental systems. Make recommendations for automation of processes, where applicable.
Visit customer sites, to promote Hydro One Telecom Services, as required.
Submit all relevant information to the Telecom Operations Provisioning Group for each new customer service contract as required.
Attend progress meetings, document project status and provide customers and Management with written information, including project in service dates.
Assist in obtaining acceptance of customer services.
Recommend ways to improve on the customer service processes.
Ensure customer contractual information is recorded and provided to the appropriate work groups within the department.
Work with internal staff to ensure smooth provisioning of customer services.
Assist in the preparation of the Customer Satisfaction Surveys, including the documentation and do follow-ups, as required.
Prepare and maintain customer contact information for Hydro One Telecom services. Follow guidelines to ensure information is kept up to date.
Maintain contract files and follow established processes for distribution of Legal paperwork.
Monitor costs and keep as low as possible commensurate with job requirements. Review costs and provide explanations for variances from estimated costs.
Arrange for and track the purchase of customer service materials.
Follow procedures and practices, safety or otherwise, when visiting a Telecom site or arranging for site visits by customers.
Assist in the evaluation of new Customer Management processes.
Perform other duties as required.

Selection Criteria:

Requires an understanding of the telecom business processes related to customer service management functions.
Requires an understanding of customer surveys and working effectively with a wide range of people as well as the ability to handle multiple tasks while adhering to stringent deadlines.
Requires experience with ARS/HP and Xng to update and extract data.
Requires experience with various software applications such as MS Office and Excel skills to manipulate data to produce various technical reports.
A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

Education:

Requires knowledge of business administration and computer technology to assist in the management of contractual agreements and processes for analyzing, presenting and reporting information.
Requires a good knowledge of English including written and verbal communication skills to effectively prepare correspondence, assist in discussions or interact with customers.
This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: November 23, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The analyst will support customer service management by transforming complex data into actionable insights using visualization tools and managing telecom customer contracts. They are responsible for preparing reports, documenting project status, and collaborating with internal teams to ensure smooth service provisioning.

Requirements

Candidates must have 4 to 6 years of experience in telecom business processes and proficiency in data analysis software including MS Office, SQL, and visualization tools. A bachelor's degree or equivalent is required, along with strong communication skills to interact effectively with customers and stakeholders.

Skills

Data Analytics
Data Visualization
Tableau
Power BI
SQL
Excel
Customer Service Management
Business Process Improvement
Reporting
Contract Management
Telecommunications
Project Documentation
Data Interpretation
Communication
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Telecom
Data Analytics
Tableau
Power BI
SQL
Excel
Customer Service
Contract Management
Business Administration
Reporting
Data Visualization
Provisioning
Project Status
Automation
Customer Satisfaction
Stakeholder Engagement
Operational Excellence
Technical Reports
Infrastructure

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