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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Coordinate and monitor vendor and partner deliverables, including commitments associated with contracts and statements of work.
Added 8 mins ago
F
Project Manager
FlatironDragados
Fredericton, NB
- Full-time
…that build stronger, more resilient communities ? As a Project Manager, you will be at the forefront of driving success, managing a single project contract to ensure seamless execution from…
Added 8 mins ago
IS
Project Manager, Ship Repair
Irving Shipbuilding
Halifax, NS
- Full-time
Ready to lead complex projects that keep Canada's fleets operational? As a Project Manager, Ship Repair, you'll oversee the full lifecycle of major docking work periods, from planning and…
Added 8 mins ago
F
Technical Manager
FlatironDragados
St. Catharines, ON
- Full-time
As Technical Manager, you’ll lead the technical delivery of a major bridge construction project, owning design, construction methodology, interfaces, temporary works, and engineering…
Added 8 mins ago
JC
Property Manager
JYSK Canada
Coquitlam, BC
- $80,000 to $90,000 CAD / year
- Full-time
JYSK Canada is looking for a highly organized, structured, and tech-savvy Property Manager to join our Corporate Real Estate Team on a permanent, full-time basis.
Added 8 mins ago
C
Field Technical Lead - BAS
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Review of all scope of work, terms and conditions in customer contracts including cost control, delivery fulfillment, and quality of service and other customer requirements as they arise…
Added 22 mins ago
TC
Finance Manager
Tlicho Community Builders Ltd.
Yellowknife, NT
- Full-time
The Finance Manager is responsible for providing financial management, accounting, reporting, analysis, budgeting, and operational support to Tłı̨chǫ Investment Corporation ("TIC") and its…
Added 37 mins ago
T(
Operations Coordinator - Part Time
TEN (Transportation Equipment Network)
Mississauga, ON
- Part-time
Enter data of new rentals and all required documentation (ex. Rental Contracts) in Salesforce. Enter and maintain up to date and accurate data of trailer condition, including tires and T71…
Added 37 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 37 mins ago
R|
Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager, Clinical Research Administration Centre for Innovative Medicine (CIM), the incumbent is responsible for supporting the submission of clinical research…
Added 38 mins ago
TC
Operations Coordinator - Part Time
TEN Canada
Mississauga, ON
- Part-time
Enter data of new rentals and all required documentation (ex. Rental Contracts) in Salesforce. Enter and maintain up to date and accurate data of trailer condition, including tires and T71…
Added 38 mins ago
K
Foreperson
Kalamoir
Coaldale, AB
- Full-time
…Foreman reports to the Site Superintendent or Construction…
Added 38 mins ago
C
Manager, Bridges and Structures- BC
CN
Kamloops, BC
- Full-time
…company union forces or outside contractors. In addition, the Manager is responsible for ensuring safety and enforcement of rules, managing tight operating and capital budgets, planning…
Added 38 mins ago
K
Superintendent
Kalamoir
Claresholm, AB
- Full-time
…off support as needed. This role reports to the Construction…
Added 38 mins ago
MN
Electrical Project Manager
Modern Niagara Building Services
Vaughan, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Electrical Project Manager leads electrical construction projects from planning and procurement through installation, commissioning, and closeout. Based in our Vaughan office, this role…
Added 38 mins ago
R
Project Manager – Infrastructure
Raise
Burnaby, BC
- Full-time
Hydro Representative Delegate: Act as ’s designated delegate on construction, equipment, and service contracts. Participate directly in contract and claim negotiations.
Added 38 mins ago
Lawyer Support Representative B063-26
Legal Aid BC
Vancouver, BC
…rules and processes, service requests, service assessments, contracts, notes and supporting…
Added 38 mins ago
DI
Senior Category Manager
Definity Insurance Company
Waterloo, ON
- Full-time
…vendors to resolve problems and or discrepancies, establish new contracts, renewals or terminations of contracts and interpret terms & conditions to address contractual gaps. Deliver robust…
Added 53 mins ago
MI
Buyer
Magna International
Milton, ON
- Full-time
Prepares, negotiates and executes all contracts according to policies and procedures and government regulations
Added 53 mins ago
Service Management Analyst
Hydro One Networks Inc
ON · Rexdale, ON
Assist in the customer service management functions pertaining to Telecom customer contracts and support the Service Manager.
Added 53 mins ago
ON
Labour Relations Officer - Servicing
Ontario Nurses' Association
Thunder Bay, ON
- Full-time
…against unfair and unsafe treatment, negotiate and enforce our contracts, offer benefits and insurance, provide tailored education and development opportunities and much more. We confront…
Added 53 mins ago
ON
Administrative Services Clerk
Ontario Nurses' Association
Toronto, ON
- Full-time
…against unfair and unsafe treatment, negotiate and enforce our contracts, offer benefits and insurance, provide tailored education and development opportunities and much more. We confront…
Added 1 hour ago
B&
Project Coordinator - Electrical ICI
Black & McDonald Limited
Toronto, ON · GTA, ON
- Full-time
…Coordinator is located on site and reports directly to the Project…
Added 1 hour ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Victoria, BC
- $50,000 to $130,000 CAD / year
- Full-time
Reporting to the Branch Manager, you will be responsible for promoting and providing funeral and cemetery pre-planning by contacting and meeting clients to pre-arrange their funerals and…
Added 1 hour ago
I
Technical Sales Manager - AI Software & Services
Intersog
Canada
- Full-time
We are looking for a Technical Sales Manager to drive sales of our AI-powered products and software services.
Added 1 hour ago
UH
Research Facilities Coordinator
University Health Network
Toronto, ON
- Full-time
Reports to: Manager Research Laboratory Services

Hydro One Networks Inc

Service Management Analyst

ON, Canada
Rexdale, ON, Canada

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

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Job details

Pay: Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly
Apply by: Nov 23, 2026
Experience: A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

52269 - Rexdale - Regular .

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Assist in the customer service management functions pertaining to internal and external Telecom customers and support the Service Manager. We are seeking a highly analytical and business-focused analyst to transform complex data into meaningful insights that support decision-making and operational excellence. In this role, you will develop and maintain interactive dashboards, reports, and visualizations using tools such as Tableau, Power BI, SQL, and Excel, while working closely with stakeholders to understand business needs and deliver compelling data-driven stories. Success in this role requires strong expertise in data analytics, data visualization, and business processes, along with the ability to translate large-scale datasets into actionable insights within a customer service and telecommunications environment.

Job Description:

Assist in the customer service management functions pertaining to Telecom customer contracts and support the Service Manager.
Communicate effectively and appropriately when meeting with customers or Sales Representatives.
Provide departmental tools to submit Incident Requests, following standard processes, for the installation and commissioning of customer services.
Prepare customer reports and use departmental systems. Make recommendations for automation of processes, where applicable.
Visit customer sites, to promote Hydro One Telecom Services, as required.
Submit all relevant information to the Telecom Operations Provisioning Group for each new customer service contract as required.
Attend progress meetings, document project status and provide customers and Management with written information, including project in service dates.
Assist in obtaining acceptance of customer services.
Recommend ways to improve on the customer service processes.
Ensure customer contractual information is recorded and provided to the appropriate work groups within the department.
Work with internal staff to ensure smooth provisioning of customer services.
Assist in the preparation of the Customer Satisfaction Surveys, including the documentation and do follow-ups, as required.
Prepare and maintain customer contact information for Hydro One Telecom services. Follow guidelines to ensure information is kept up to date.
Maintain contract files and follow established processes for distribution of Legal paperwork.
Monitor costs and keep as low as possible commensurate with job requirements. Review costs and provide explanations for variances from estimated costs.
Arrange for and track the purchase of customer service materials.
Follow procedures and practices, safety or otherwise, when visiting a Telecom site or arranging for site visits by customers.
Assist in the evaluation of new Customer Management processes.
Perform other duties as required.

Selection Criteria:

Requires an understanding of the telecom business processes related to customer service management functions.
Requires an understanding of customer surveys and working effectively with a wide range of people as well as the ability to handle multiple tasks while adhering to stringent deadlines.
Requires experience with ARS/HP and Xng to update and extract data.
Requires experience with various software applications such as MS Office and Excel skills to manipulate data to produce various technical reports.
A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

Education:

Requires knowledge of business administration and computer technology to assist in the management of contractual agreements and processes for analyzing, presenting and reporting information.
Requires a good knowledge of English including written and verbal communication skills to effectively prepare correspondence, assist in discussions or interact with customers.
This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: November 23, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The analyst will support customer service management by transforming complex data into actionable insights using visualization tools and managing telecom customer contracts. They are responsible for preparing reports, documenting project status, and collaborating with internal teams to ensure smooth service provisioning.

Requirements

Candidates must have 4 to 6 years of experience in telecom business processes and proficiency in data analysis software including MS Office, SQL, and visualization tools. A bachelor's degree or equivalent is required, along with strong communication skills to interact effectively with customers and stakeholders.

Skills

Data Analytics
Data Visualization
Tableau
Power BI
SQL
Excel
Customer Service Management
Business Process Improvement
Reporting
Contract Management
Telecommunications
Project Documentation
Data Interpretation
Communication
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Telecom
Data Analytics
Tableau
Power BI
SQL
Excel
Customer Service
Contract Management
Business Administration
Reporting
Data Visualization
Provisioning
Project Status
Automation
Customer Satisfaction
Stakeholder Engagement
Operational Excellence
Technical Reports
Infrastructure

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