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Added 7 mins ago
RV
Coordinator
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…them to grow to reach their full potential. Reporting to the Manager of People Health, Safety and Wellbeing (PHSW), the Coordinator provides safety and wellbeing support to assist with…
Added 8 mins ago
CO
Ontario Works Supervisor
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring…
Added 8 mins ago
IS
Project Manager, Ship Repair
Irving Shipbuilding
Halifax, NS
- Full-time
Ready to lead complex projects that keep Canada's fleets operational? As a Project Manager, Ship Repair, you'll oversee the full lifecycle of major docking work periods, from planning and…
Added 8 mins ago
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Field Technical Lead - BAS
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
…award through completion of project, including: overall site management of project(s) for successful and timely completion within…
Added 8 mins ago
TP
Financial Services Officer (Banking)
The Police Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
…promptly resolved, including complaints, and advises Branch Manager of any significant…
Added 8 mins ago
II
Project Manager, Market Strategy & Understanding
Ipsos in Canada
Toronto, ON
- Full-time
As a Project Manager, you will be a key member of a team of dynamic and passionate professionals. The role will assist with functional and technical knowledge and help with the deployment…
Added 8 mins ago
BC
Construction Project Manager - Retail & Restaurant
BDN Construction Inc.
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $110,000 CAD / year
- Full-time
We're looking for a Construction Project Manager to manage retail and restaurant projects up to $10M. If you're organized, client-focused, and ready to own project delivery from planning to…
Added 8 mins ago
GE
Operations Supervisor
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Hamilton, ON
- Full-time
…operations in Hamilton, ON. Reporting directly to the Operations Manager, the Operations Supervisor is responsible for creating a zero-harm environment, maintaining efficient day-to-day…
Added 8 mins ago
Grade Control Manager (Orica Digital Solutions)
Orica
Sudbury, ON
About the role - Grade Control Manager (Orica Digital Solutions)
Added 8 mins ago
A
Transmission Key Accounts Manager
ATCO
Edmonton, AB
- Full-time
As a Transmission Key Accounts Manager, you will serve as the primary point of contact for ATCO Gas and Pipelines' largest transmission customers. Working closely with customers and…
Added 8 mins ago
OR
Wireless Manager - Winnipeg
OSL Retail Services Inc
Winnipeg, MB
- Other
Wireless Manager | Full-Time (Contract) | Winnipeg
Added 8 mins ago
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Senior Traffic Clerk
Lineage
Ingersoll, ON · CA - ON, Ingersoll - Ingersoll Street
- Full-time
Responsible for manually adjusting all cut orders, and communicating with management & inventory team
Added 8 mins ago
Assistant Manager, Site Marketing (12-Month Contract)
Sephora
Toronto, ON
Ready for a career glow-up? As Assistant Manager, Site Marketing, you’ll be responsible for leading site marketing across Sephora Canada’s digital platforms. The work you do will impact…
Added 8 mins ago
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Customer Success Manager
SAS
Canada
- Other
Customer Success Manager- Remote or Hybrid (Canada)
Added 8 mins ago
Senior Project Manager (Trade Shows, Events, Permanent Installations)
Jack Morton Worldwide
Oakville, ON
We create memorable, strategic experiences for both virtual and live events. We’re looking for a Senior Project Manager (Trade Shows, Events, Permanent Installations) to help bring these…
Added 22 mins ago
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Manager, Inbound Account Executives
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- Full-time
We are looking for a hands-on, results-driven Manager for our Inbound Account Executives to lead and develop our Account Executive team. In this role, you will be responsible for driving…
Added 22 mins ago
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Total Rewards Analyst
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- Full-time
…Resources team based in Winnipeg, Manitoba. Reporting to the Manager, Total Rewards, you will turn complex workforce data into clear insights that support compensation, benefits,…
Added 22 mins ago
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Mortgage Broker (Independent Contractor)
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Remote, Canada
- Contract
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Reporting to Wealthsimple’s Manager, Mortgage Compliance,, the selected mortgage broker will be responsible for connecting clients with mortgage solutions and driving business growth. No…
Added 22 mins ago
Sr. Technical Program Manager
PlayStation Global
Waterloo, ON
Sony Interactive Entertainment is seeking a Senior Technical Program Manager on a contract basis to support engineering teams in Foundational Systems and Experiences Engineering (FSEE).
Added 37 mins ago
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Administrative Assistant (6:30am-3pm)
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AB · Edmonton, AB
- Full-time
…218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration,…
Added 37 mins ago
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Project Manager
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Weatherhaven is seeking an experienced, technically capable and delivery-focused Project Manager to oversee a portfolio of engineering and manufacturing projects for military, government…
Added 37 mins ago
R&
Senior Delivery Manager
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- Full-time
As a Senior Delivery Manager, you are the senior delivery authority on a cross-functional engagement: owning execution from kickoff through release, leading distributed onshore-and-offshore…
Added 37 mins ago
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Administrative Assistant (6:30am-3pm)
Veolia | Water Tech
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- Full-time
…218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration,…
Added 37 mins ago
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Controller
Lumentis
Belleville, ON
- Full-time
…facility, ensuring accurate financial reporting, effective cost management, compliance with corporate policies, and strong internal controls. As a strategic business partner to plant…
Added 37 mins ago
VT
Installation Manager
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…solutions, is seeking an experienced and driven Installation Manager to lead the successful installation, commissioning, and handover of complex automation projects. If you excel at…

Hydro One Networks Inc

Service Management Analyst

ON, Canada
Rexdale, ON, Canada

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

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Job details

Pay: Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly
Apply by: Nov 23, 2026
Experience: A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

52269 - Rexdale - Regular .

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Assist in the customer service management functions pertaining to internal and external Telecom customers and support the Service Manager. We are seeking a highly analytical and business-focused analyst to transform complex data into meaningful insights that support decision-making and operational excellence. In this role, you will develop and maintain interactive dashboards, reports, and visualizations using tools such as Tableau, Power BI, SQL, and Excel, while working closely with stakeholders to understand business needs and deliver compelling data-driven stories. Success in this role requires strong expertise in data analytics, data visualization, and business processes, along with the ability to translate large-scale datasets into actionable insights within a customer service and telecommunications environment.

Job Description:

Assist in the customer service management functions pertaining to Telecom customer contracts and support the Service Manager.
Communicate effectively and appropriately when meeting with customers or Sales Representatives.
Provide departmental tools to submit Incident Requests, following standard processes, for the installation and commissioning of customer services.
Prepare customer reports and use departmental systems. Make recommendations for automation of processes, where applicable.
Visit customer sites, to promote Hydro One Telecom Services, as required.
Submit all relevant information to the Telecom Operations Provisioning Group for each new customer service contract as required.
Attend progress meetings, document project status and provide customers and Management with written information, including project in service dates.
Assist in obtaining acceptance of customer services.
Recommend ways to improve on the customer service processes.
Ensure customer contractual information is recorded and provided to the appropriate work groups within the department.
Work with internal staff to ensure smooth provisioning of customer services.
Assist in the preparation of the Customer Satisfaction Surveys, including the documentation and do follow-ups, as required.
Prepare and maintain customer contact information for Hydro One Telecom services. Follow guidelines to ensure information is kept up to date.
Maintain contract files and follow established processes for distribution of Legal paperwork.
Monitor costs and keep as low as possible commensurate with job requirements. Review costs and provide explanations for variances from estimated costs.
Arrange for and track the purchase of customer service materials.
Follow procedures and practices, safety or otherwise, when visiting a Telecom site or arranging for site visits by customers.
Assist in the evaluation of new Customer Management processes.
Perform other duties as required.

Selection Criteria:

Requires an understanding of the telecom business processes related to customer service management functions.
Requires an understanding of customer surveys and working effectively with a wide range of people as well as the ability to handle multiple tasks while adhering to stringent deadlines.
Requires experience with ARS/HP and Xng to update and extract data.
Requires experience with various software applications such as MS Office and Excel skills to manipulate data to produce various technical reports.
A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

Education:

Requires knowledge of business administration and computer technology to assist in the management of contractual agreements and processes for analyzing, presenting and reporting information.
Requires a good knowledge of English including written and verbal communication skills to effectively prepare correspondence, assist in discussions or interact with customers.
This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: November 23, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The analyst will support customer service management by transforming complex data into actionable insights using visualization tools and managing telecom customer contracts. They are responsible for preparing reports, documenting project status, and collaborating with internal teams to ensure smooth service provisioning.

Requirements

Candidates must have 4 to 6 years of experience in telecom business processes and proficiency in data analysis software including MS Office, SQL, and visualization tools. A bachelor's degree or equivalent is required, along with strong communication skills to interact effectively with customers and stakeholders.

Skills

Data Analytics
Data Visualization
Tableau
Power BI
SQL
Excel
Customer Service Management
Business Process Improvement
Reporting
Contract Management
Telecommunications
Project Documentation
Data Interpretation
Communication
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Telecom
Data Analytics
Tableau
Power BI
SQL
Excel
Customer Service
Contract Management
Business Administration
Reporting
Data Visualization
Provisioning
Project Status
Automation
Customer Satisfaction
Stakeholder Engagement
Operational Excellence
Technical Reports
Infrastructure

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