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Added 10 mins ago
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Administrative Assistant (6:30am-3pm)
Veolia | North America
AB · Edmonton, AB
- Full-time
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group…
Added 10 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…while delivering a broad range of human resources programs, services, and initiatives. The Human Resources Generalist serves as a trusted resource for administration, benefits, learning and…
Added 10 mins ago
TP
Analyst, Terminal Services and Standards (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
Reporting to the Manager, Terminal Services and Standards, this position is responsible for but not limited to the new development and delivery of SOPs, guidance to the TOs and various…
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S
Community Resource Connector C&W
Sanya’k̓ula
Vancouver, BC
- Full-time
…Connector works under the general direction of the Program Manager as part of a multidisciplinary mental health and substance use team to provide a defined range of mental health and…
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Regional Maintenance Manager
TEN (Transportation Equipment Network)
Montreal, QC
- Full-time
…d’équipements et de solutions de transport. Nous offrons des services complets et clés en main grâce à une flotte diversifiée de plus de 80 000 remorques, un réseau de soutien de 240 baies…
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Station Technician-in-Charge
Radio-Canada
Windsor, ON
- Full-time
♦ Recommends to Senior Manager, Managing Editor or Senior Director, News Production Services (or delegate) options for the replacement and upgrading of station equipment as required, and…
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ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
…provinces, designed to accelerate early-phase trials, standardize operations, and improve patient access. By partnering with the Canadian ALS (CALS) Clinic Network and leveraging Health…
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Stockpile and Ship loading Superintendent
Baffinland
Pond Inlet, NU
- Full-time
Reporting to the Manager of Crushing and Transportation, the Stockpiling and Shiploading Superintendent is accountable for the safe and efficient operation of stockpiling iron ore at Milne…
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Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin America and in select markets in Europe and…
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R&
Senior Delivery Manager
Robots & Pencils
Canada
- Full-time
…design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We're all in on AWS, combining deep UX capability with senior…
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Senior Accountant
Steinbach Credit Union
Steinbach, MB
- Full-time
As a Senior Accountant, you’ll be a trusted member of our Finance team, reporting to the Manager, Accounting. You’ll own full-cycle accounting operations and play a hands-on role in…
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Administrative Assistant (6:30am-3pm)
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group…
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Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
AB · Edmonton, AB
- Other
We're looking for a Regional Marketing Manager who enjoys building relationships, thinking strategically, and bringing great ideas to life. You'll understand each store's business…
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OH
QA/QC Regulatory Officer
Omnia Holdings
Sudbury, ON
- Full-time
Operating in 26 countries and distributing to over 40, we provide essential products and services across agriculture, mining,
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Specialist, Talent Acquisition (temp. 15 months)
Agnico Eagle Mines Limited
Mirabel, QC
- Full-time
The Support and Development Center provide services to Agnico Eagle's various Canadian and / or international mining operations in a variety of areas, including administration, financial…
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GE
Project Manager
GFL Environmental Inc.
Mississauga, ON
- Full-time
Primary Function The Project Manager (PM) supports operations managers with project preparation, building proposals, research, technical planning, safety procedures, project budgeting, and…
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Research Supply Manager
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights consultants,…
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Associate Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Associate Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 11 mins ago
TC
Regional Maintenance Manager
TEN Canada
Montreal, QC
- Full-time
…d'équipements et de solutions de transport. Nous offrons des services complets et clés en main grâce à une flotte diversifiée de plus de 80 000 remorques, un réseau de soutien de 240 baies…
Added 11 mins ago
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Tax, Accounting and Business Advisory Manager
Zeifmans
Toronto, ON · North York, ON
- Full-time
We are currently looking for a Tax, Accounting and Business Advisory Manager. The ideal candidate would be a well-rounded tax and accounting professional who combines strong technical…
Added 11 mins ago
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Specialist, Data Developer (Microsoft)
Vale Base Metals
Toronto, ON
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 11 mins ago
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Senior Advisor, Operations & Planning (Office of the VP) (People & Culture)
Radio-Canada
Ottawa, ON
- Full-time
You have substantial experience (typically 7–10+ years) in a senior advisory, issues/operations manager, or in complex strategic operations role supporting senior management (ie. Senior…
Added 11 mins ago
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Service Manager
AutoCanada
Maple Ridge, BC
- $120,000 to $150,000 CAD / year
- Other
Directeur de service, service manager, service advisor, fixed operations, director of fixed operations, service department, FOM, Montreal, Quebec, automobile, BMW, MINI, Mercedes Benz,…
Added 11 mins ago
BA
General Manager (Langley)
Boyd Autobody & Glass
Surrey, BC
- Full-time
…Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your…
Added 11 mins ago
Research Assistant 2 - Slaight Centre Research
CAMH
Toronto, ON
Reporting to the Research Operations Manager and working with interdisciplinary teams, the incumbent will assist the research team on a number of research related activities including:…

Hydro One Networks Inc

Service Management Analyst

ON, Canada
Rexdale, ON, Canada

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

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Job details

Pay: Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly
Apply by: Nov 23, 2026
Experience: A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

52269 - Rexdale - Regular .

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Assist in the customer service management functions pertaining to internal and external Telecom customers and support the Service Manager. We are seeking a highly analytical and business-focused analyst to transform complex data into meaningful insights that support decision-making and operational excellence. In this role, you will develop and maintain interactive dashboards, reports, and visualizations using tools such as Tableau, Power BI, SQL, and Excel, while working closely with stakeholders to understand business needs and deliver compelling data-driven stories. Success in this role requires strong expertise in data analytics, data visualization, and business processes, along with the ability to translate large-scale datasets into actionable insights within a customer service and telecommunications environment.

Job Description:

Assist in the customer service management functions pertaining to Telecom customer contracts and support the Service Manager.
Communicate effectively and appropriately when meeting with customers or Sales Representatives.
Provide departmental tools to submit Incident Requests, following standard processes, for the installation and commissioning of customer services.
Prepare customer reports and use departmental systems. Make recommendations for automation of processes, where applicable.
Visit customer sites, to promote Hydro One Telecom Services, as required.
Submit all relevant information to the Telecom Operations Provisioning Group for each new customer service contract as required.
Attend progress meetings, document project status and provide customers and Management with written information, including project in service dates.
Assist in obtaining acceptance of customer services.
Recommend ways to improve on the customer service processes.
Ensure customer contractual information is recorded and provided to the appropriate work groups within the department.
Work with internal staff to ensure smooth provisioning of customer services.
Assist in the preparation of the Customer Satisfaction Surveys, including the documentation and do follow-ups, as required.
Prepare and maintain customer contact information for Hydro One Telecom services. Follow guidelines to ensure information is kept up to date.
Maintain contract files and follow established processes for distribution of Legal paperwork.
Monitor costs and keep as low as possible commensurate with job requirements. Review costs and provide explanations for variances from estimated costs.
Arrange for and track the purchase of customer service materials.
Follow procedures and practices, safety or otherwise, when visiting a Telecom site or arranging for site visits by customers.
Assist in the evaluation of new Customer Management processes.
Perform other duties as required.

Selection Criteria:

Requires an understanding of the telecom business processes related to customer service management functions.
Requires an understanding of customer surveys and working effectively with a wide range of people as well as the ability to handle multiple tasks while adhering to stringent deadlines.
Requires experience with ARS/HP and Xng to update and extract data.
Requires experience with various software applications such as MS Office and Excel skills to manipulate data to produce various technical reports.
A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

Education:

Requires knowledge of business administration and computer technology to assist in the management of contractual agreements and processes for analyzing, presenting and reporting information.
Requires a good knowledge of English including written and verbal communication skills to effectively prepare correspondence, assist in discussions or interact with customers.
This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: November 23, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The analyst will support customer service management by transforming complex data into actionable insights using visualization tools and managing telecom customer contracts. They are responsible for preparing reports, documenting project status, and collaborating with internal teams to ensure smooth service provisioning.

Requirements

Candidates must have 4 to 6 years of experience in telecom business processes and proficiency in data analysis software including MS Office, SQL, and visualization tools. A bachelor's degree or equivalent is required, along with strong communication skills to interact effectively with customers and stakeholders.

Skills

Data Analytics
Data Visualization
Tableau
Power BI
SQL
Excel
Customer Service Management
Business Process Improvement
Reporting
Contract Management
Telecommunications
Project Documentation
Data Interpretation
Communication
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Telecom
Data Analytics
Tableau
Power BI
SQL
Excel
Customer Service
Contract Management
Business Administration
Reporting
Data Visualization
Provisioning
Project Status
Automation
Customer Satisfaction
Stakeholder Engagement
Operational Excellence
Technical Reports
Infrastructure

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