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Added 3 mins ago
TU
Senior Student Support Specialist
The University of British Columbia
Vancouver, BC
- Full-time
Reports to the Manager, Service and Operations. This position works independently, with initiative, and autonomy, with general direction provided by the Manager. The role is expected to…
Added 3 mins ago
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Financial Governance, Audit & Internal Controls Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll…
Added 3 mins ago
FC
Program Lead, Enterprise CRM (Higher Education)
Fanshawe College
London, ON
- Full-time
…gathering, process mapping, journey mapping, gap analysis, service blueprinting, and options…
Added 3 mins ago
CC
Retail Shift Leader
Canna Cabana
Ancaster, ON
- $20.4 to $21.6 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 3 mins ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Milton, ON
- $25 to $32 CAD / hour
- Full-time
You’ll work closely with the Studio Manager and Head Coach to deliver a great first visit and build strong sales habits. As a senior member of the sales team, you’ll also help set the…
Added 3 mins ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Waterloo, ON
- $25 to $32 CAD / hour
- Full-time
You’ll work closely with the Studio Manager and Head Coach to deliver a great first visit and build strong sales habits. As a senior member of the sales team, you’ll also help set the…
Added 3 mins ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Oakville, ON
- $25 to $32 CAD / hour
- Full-time
You’ll work closely with the Studio Manager and Head Coach to deliver a great first visit and build strong sales habits. As a senior member of the sales team, you’ll also help set the…
Added 3 mins ago
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Total Rewards Analyst
Winpak
Winnipeg, MB
- Full-time
…Resources team based in Winnipeg, Manitoba. Reporting to the Manager, Total Rewards, you will turn complex workforce data into clear insights that support compensation, benefits,…
Added 3 mins ago
TC
Finance Manager
Tlicho Community Builders Ltd.
Yellowknife, NT
- Full-time
The Finance Manager is responsible for providing financial management, accounting, reporting, analysis, budgeting, and operational support to Tłı̨chǫ Investment Corporation ("TIC") and its…
Added 3 mins ago
TS
Maintenance Specialist
The Salvation Army Canada and Bermuda Territory
Newmarket, ON · York Housing & Supportive Services - Belinda's Place
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 4 mins ago
Body Shop Advisor (Go Honda)
Go Auto
AB · Edmonton, Alberta
Complete month-end checklist, audits, and close-out within 2 working days of month-end. Follow up weekly on aged AR, record collection efforts, and flag potential write-offs to Manager.
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Assistant Team Leader
Dollarama
Montreal, QC
- Part-time
…daily retail store operations, ensuring excellent customer service, and maintaining a well-organized and efficient store…
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Assistant Team Leader
Dollarama
Montreal, QC
- Part-time
…daily retail store operations, ensuring excellent customer service, and maintaining a well-organized and efficient store…
Added 18 mins ago
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Administrative Assistant (6:30am-3pm)
Veolia | North America
AB · Edmonton, AB
- Full-time
…and maintain consistent communication to ensure exceptional service delivery. Additionally, this role encompasses mentoring new team members and spearheading process improvement initiatives…
Added 18 mins ago
KU
Academic Information Assistant (Contract)
King's University College
London, ON
- $65,331 to $79,598 CAD / year
- Contract
Evaluates and makes recommendations to Associate Academic Dean and Manager regarding the development of digital filing, and work-flow systems.
Added 18 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…Resources roles as required, helping to maintain continuity of service during absences, periods of increased workload, or other operational needs. This includes supporting key HR processes…
Added 18 mins ago
TP
Analyst, Terminal Services and Standards (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
Reporting to the Manager, Terminal Services and Standards, this position is responsible for but not limited to the new development and delivery of SOPs, guidance to the TOs and various…
Added 18 mins ago
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Community Resource Connector C&W
Sanya’k̓ula
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- Full-time
…Connector works under the general direction of the Program Manager as part of a multidisciplinary mental health and substance use team to provide a defined range of mental health and…
Added 18 mins ago
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Parts Technician
TEN (Transportation Equipment Network)
Montreal, QC
- Full-time
…d’équipement et de solutions de transport. Nous offrons un service complet et disposons d’une flotte diversifiée de plus de 80 000 remorques, soutenue par un réseau de 240 baies de service,…
Added 18 mins ago
VM
Store Manager – Rowe Farms Bloor West Village
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Toronto, ON
- Full-time
Strong customer service and the ability to lead from the floor
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Licensed Mobile Trailer Mechanic (310J/310T) | Up to $47/hr + $6,000 Retention Bonus
TEN (Transportation Equipment Network)
Mississauga, ON
- Full-time
TEN Canada is hiring a Licensed Mobile Trailer Technician (310J/310T) to service commercial trailers throughout the Greater Toronto Area (GTA). This field service mechanic position includes…
Added 18 mins ago
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Mobile Trailer Technician
TEN (Transportation Equipment Network)
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- Full-time
Supérieur hiérarchique: Responsable du service
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Operations Coordinator - Part Time
TEN (Transportation Equipment Network)
Mississauga, ON
- Part-time
…information is obtained and processed in order to provide customer service…
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T(
Trailer Technician/Apprentice
TEN (Transportation Equipment Network)
Vaughan, ON
- Full-time
…leader in transportation equipment and solutions. We’re full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service…
Added 18 mins ago
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Trailer Technician/Apprentice
TEN (Transportation Equipment Network)
Maple, ON
- Full-time
…leader in transportation equipment and solutions. We’re full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service…

Hydro One Networks Inc

Service Management Analyst

ON, Canada
Rexdale, ON, Canada

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

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Job details

Pay: Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly
Apply by: Nov 23, 2026
Experience: A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

52269 - Rexdale - Regular .

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Assist in the customer service management functions pertaining to internal and external Telecom customers and support the Service Manager. We are seeking a highly analytical and business-focused analyst to transform complex data into meaningful insights that support decision-making and operational excellence. In this role, you will develop and maintain interactive dashboards, reports, and visualizations using tools such as Tableau, Power BI, SQL, and Excel, while working closely with stakeholders to understand business needs and deliver compelling data-driven stories. Success in this role requires strong expertise in data analytics, data visualization, and business processes, along with the ability to translate large-scale datasets into actionable insights within a customer service and telecommunications environment.

Job Description:

Assist in the customer service management functions pertaining to Telecom customer contracts and support the Service Manager.
Communicate effectively and appropriately when meeting with customers or Sales Representatives.
Provide departmental tools to submit Incident Requests, following standard processes, for the installation and commissioning of customer services.
Prepare customer reports and use departmental systems. Make recommendations for automation of processes, where applicable.
Visit customer sites, to promote Hydro One Telecom Services, as required.
Submit all relevant information to the Telecom Operations Provisioning Group for each new customer service contract as required.
Attend progress meetings, document project status and provide customers and Management with written information, including project in service dates.
Assist in obtaining acceptance of customer services.
Recommend ways to improve on the customer service processes.
Ensure customer contractual information is recorded and provided to the appropriate work groups within the department.
Work with internal staff to ensure smooth provisioning of customer services.
Assist in the preparation of the Customer Satisfaction Surveys, including the documentation and do follow-ups, as required.
Prepare and maintain customer contact information for Hydro One Telecom services. Follow guidelines to ensure information is kept up to date.
Maintain contract files and follow established processes for distribution of Legal paperwork.
Monitor costs and keep as low as possible commensurate with job requirements. Review costs and provide explanations for variances from estimated costs.
Arrange for and track the purchase of customer service materials.
Follow procedures and practices, safety or otherwise, when visiting a Telecom site or arranging for site visits by customers.
Assist in the evaluation of new Customer Management processes.
Perform other duties as required.

Selection Criteria:

Requires an understanding of the telecom business processes related to customer service management functions.
Requires an understanding of customer surveys and working effectively with a wide range of people as well as the ability to handle multiple tasks while adhering to stringent deadlines.
Requires experience with ARS/HP and Xng to update and extract data.
Requires experience with various software applications such as MS Office and Excel skills to manipulate data to produce various technical reports.
A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

Education:

Requires knowledge of business administration and computer technology to assist in the management of contractual agreements and processes for analyzing, presenting and reporting information.
Requires a good knowledge of English including written and verbal communication skills to effectively prepare correspondence, assist in discussions or interact with customers.
This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: November 23, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The analyst will support customer service management by transforming complex data into actionable insights using visualization tools and managing telecom customer contracts. They are responsible for preparing reports, documenting project status, and collaborating with internal teams to ensure smooth service provisioning.

Requirements

Candidates must have 4 to 6 years of experience in telecom business processes and proficiency in data analysis software including MS Office, SQL, and visualization tools. A bachelor's degree or equivalent is required, along with strong communication skills to interact effectively with customers and stakeholders.

Skills

Data Analytics
Data Visualization
Tableau
Power BI
SQL
Excel
Customer Service Management
Business Process Improvement
Reporting
Contract Management
Telecommunications
Project Documentation
Data Interpretation
Communication
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Telecom
Data Analytics
Tableau
Power BI
SQL
Excel
Customer Service
Contract Management
Business Administration
Reporting
Data Visualization
Provisioning
Project Status
Automation
Customer Satisfaction
Stakeholder Engagement
Operational Excellence
Technical Reports
Infrastructure

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