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Administrative Assistant (6:30am-3pm)
Veolia | North America
AB · Edmonton, AB
- Full-time
…and maintain consistent communication to ensure exceptional service delivery. Additionally, this role encompasses mentoring new team members and spearheading process improvement initiatives…
Added 11 mins ago
VM
Store Manager – Rowe Farms Bloor West Village
VG Meats
Toronto, ON
- Full-time
Run the store end to end: sales, budget, labour, shrink, and the store's results
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Operations Coordinator - Part Time
TEN (Transportation Equipment Network)
Mississauga, ON
- Part-time
…information is obtained and processed in order to provide customer service…
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Product Analyst, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 11 mins ago
MS
GTM Strategy and Operations Manager
Mitek Systems
Canada
- Full-time
Build reliable reporting for pipeline coverage, stage conversion, win rate, deal size, sales cycle, slippage, forecast accuracy, retention, renewal risk and partner contribution
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LV
ASSISTANT MANAGER-EN
La Vie En Rose
NL · Creston, NL
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
TC
Operations Coordinator - Part Time
TEN Canada
Mississauga, ON
- Part-time
…information is obtained and processed in order to provide customer service…
Added 11 mins ago
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Administrative Assistant (6:30am-3pm)
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
…and maintain consistent communication to ensure exceptional service delivery. Additionally, this role encompasses mentoring new team members and spearheading process improvement initiatives…
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Produce - Clerk Produce
Sobeys
Mount Pearl, NL
- Full-time
Demonstrates superior customer service in accordance with Safeway’s programs
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LV
ASSISTANT MANAGER-EN
La Vie En Rose
Laval, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
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Chargé(e) de comptes, Produits commerciaux / Commercial Account Manager
Carrier Enterprise Canada
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
…gammes de produits de CVCA/R à des prix concurrentiels, offre un service à la clientèle de premier ordre et des services qui font gagner du temps, ce qui fait de CEC un chef de file de…
Added 11 mins ago
GE
Project Manager
GFL Environmental Inc.
Mississauga, ON
- Full-time
Primary Function The Project Manager (PM) supports operations managers with project preparation, building proposals, research, technical planning, safety procedures, project budgeting, and…
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Deli - Manager Deli 6 MO Contract
Sobeys
Toronto, ON · Greater Toronto Area, Canada
- Contract
The Deli Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
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Associate Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Associate Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
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LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
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PL
Assistant Manager - Vino Volo Restaurant Toronto Pearson Airport
Paradies Lagardère
Mississauga, ON
- Full-time
Join Our Team at Vino Volo: Assistant Manager Position Available
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Sales Manager, Field Sales
UNFI
Richmond, BC
- $90,200 to $142,200 CAD / year
- Full-time
This position leads a team of Field Sales Representatives (Inside and Outside) with sales responsibility for taking and upselling store level orders at UNFI Canada’s DSD customers in all…
Added 11 mins ago
HR
Purchasing Manager
Horizon Recruitment Inc
Vancouver, BC · Greater Vancouver Metropolitan Area
- $120,000 to $130,000 CAD / year
- Full-time
Horizon Recruitment is recruiting for a Purchasing Manager our client based in the BC lower mainland. This newly created role is required to support a growing business by strengthening…
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S
In Store Bakery - Certified Baker TF - Midnight start time
Sobeys
White Rock, BC
- Full-time
…bakery operations, ensuring quality, freshness, and excellent service while helping the team bring our bakery vision to…
Added 11 mins ago
BA
General Manager (Langley)
Boyd Autobody & Glass
Surrey, BC
- Full-time
The General Manager’s primary responsibility is providing an exceptional customer experience while leading and maintaining the day-to-day operation of the store in compliance with policies…
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Developing Investment Advisor, BMO Nesbitt Burns
BMO
Toronto, ON · FCP
- Full-time
…ultra-high-net-worth clients through the delivery of personalized service and investment advice. Assesses individual client investment needs to provide professional, customized…
Added 11 mins ago
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Investment Advisor, BMO Nesbitt Burns
BMO
Toronto, ON · FCP
- Full-time
…trusted client relationships through exceptional advice and…
Added 11 mins ago
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Customer Service Representative
BMO
Granby, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 11 mins ago
Manager, Category (Fresh Seafood)
Centennial Food Solutions Careers
Calgary, AB
The Manager, Category (Fresh Seafood) is responsible for the strategic development, management, and profitability of the fresh seafood category across designated retail, foodservice, and…
Added 11 mins ago
Product Advisor - Jim Pattison Subaru Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Whether you are experienced in automotive sales or looking to start a new career, this is an exciting opportunity to join a premium brand and build a successful future in the automotive…

Hydro One Networks Inc

Service Management Analyst

ON, Canada
Rexdale, ON, Canada

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

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Job details

Pay: Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly
Apply by: Nov 23, 2026
Experience: A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

52269 - Rexdale - Regular .

Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

Job Function:

Assist in the customer service management functions pertaining to internal and external Telecom customers and support the Service Manager. We are seeking a highly analytical and business-focused analyst to transform complex data into meaningful insights that support decision-making and operational excellence. In this role, you will develop and maintain interactive dashboards, reports, and visualizations using tools such as Tableau, Power BI, SQL, and Excel, while working closely with stakeholders to understand business needs and deliver compelling data-driven stories. Success in this role requires strong expertise in data analytics, data visualization, and business processes, along with the ability to translate large-scale datasets into actionable insights within a customer service and telecommunications environment.

Job Description:

Assist in the customer service management functions pertaining to Telecom customer contracts and support the Service Manager.
Communicate effectively and appropriately when meeting with customers or Sales Representatives.
Provide departmental tools to submit Incident Requests, following standard processes, for the installation and commissioning of customer services.
Prepare customer reports and use departmental systems. Make recommendations for automation of processes, where applicable.
Visit customer sites, to promote Hydro One Telecom Services, as required.
Submit all relevant information to the Telecom Operations Provisioning Group for each new customer service contract as required.
Attend progress meetings, document project status and provide customers and Management with written information, including project in service dates.
Assist in obtaining acceptance of customer services.
Recommend ways to improve on the customer service processes.
Ensure customer contractual information is recorded and provided to the appropriate work groups within the department.
Work with internal staff to ensure smooth provisioning of customer services.
Assist in the preparation of the Customer Satisfaction Surveys, including the documentation and do follow-ups, as required.
Prepare and maintain customer contact information for Hydro One Telecom services. Follow guidelines to ensure information is kept up to date.
Maintain contract files and follow established processes for distribution of Legal paperwork.
Monitor costs and keep as low as possible commensurate with job requirements. Review costs and provide explanations for variances from estimated costs.
Arrange for and track the purchase of customer service materials.
Follow procedures and practices, safety or otherwise, when visiting a Telecom site or arranging for site visits by customers.
Assist in the evaluation of new Customer Management processes.
Perform other duties as required.

Selection Criteria:

Requires an understanding of the telecom business processes related to customer service management functions.
Requires an understanding of customer surveys and working effectively with a wide range of people as well as the ability to handle multiple tasks while adhering to stringent deadlines.
Requires experience with ARS/HP and Xng to update and extract data.
Requires experience with various software applications such as MS Office and Excel skills to manipulate data to produce various technical reports.
A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

Education:

Requires knowledge of business administration and computer technology to assist in the management of contractual agreements and processes for analyzing, presenting and reporting information.
Requires a good knowledge of English including written and verbal communication skills to effectively prepare correspondence, assist in discussions or interact with customers.
This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

"Employer of the year 2026"

Deadline: November 23, 2026

The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. For management roles, compensation is based on the principle of pay-for performance compensation philosophy, and the amount of annual adjustments and incentive payments depends on how well you and the company perform (subject to plan terms). We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.

This posting is for an existing vacancy.

Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.

In the event you are experiencing difficulties applying to this job please consult our help page here.

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

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More about this job

Responsibilities

The analyst will support customer service management by transforming complex data into actionable insights using visualization tools and managing telecom customer contracts. They are responsible for preparing reports, documenting project status, and collaborating with internal teams to ensure smooth service provisioning.

Requirements

Candidates must have 4 to 6 years of experience in telecom business processes and proficiency in data analysis software including MS Office, SQL, and visualization tools. A bachelor's degree or equivalent is required, along with strong communication skills to interact effectively with customers and stakeholders.

Skills

Data Analytics
Data Visualization
Tableau
Power BI
SQL
Excel
Customer Service Management
Business Process Improvement
Reporting
Contract Management
Telecommunications
Project Documentation
Data Interpretation
Communication
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Service Management
Telecom
Data Analytics
Tableau
Power BI
SQL
Excel
Customer Service
Contract Management
Business Administration
Reporting
Data Visualization
Provisioning
Project Status
Automation
Customer Satisfaction
Stakeholder Engagement
Operational Excellence
Technical Reports
Infrastructure

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