52180 - Markham - Regular Regular
Hiring salary range: $3,610.06 - $5,157.24 / Bi-weekly
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!
New Grad Program
Candidates selected for this position will be included in Hydro One's New Grad development program.
Our New Graduate program reflects our long-term commitment to investing time and resources in building the best and brightest team. We are always on the lookout for individuals who have a passion for learning and are looking to build their career with Hydro One.
The two-year program offers a permanent position from Day 1, a combination of training and coaching, and the ability to rotate through several roles allowing New Grads to gain experience working on different projects and in different environments.
Program Eligibility
- You have graduated with your bachelor's degree in 2025, 2026 or will graduate by May 2027
- Or, you are currently completing a master's degree in a related field, you are graduating by May 2027 and have a maximum of 1 year between completing your bachelor's degree and enrolling in your master's program.
- Good Academic Standing (A copy of your Official/Unofficial Transcript)
- Valid, permanent driver's license (Ontario Class G)
Overview
Hydro One's Billing and Settlements team is accountable for ensuring that our 1.5 million customers receive timely and accurate bills. On an annual basis, we generate about 15 million bills. To achieve this, the team is accountable for the entire meter to bill process which includes working with numerous parties to ensure that customer accounts are set up properly, that electricity metering is properly configured and that the daily automated meter reading systems function as required and generate the required data for ingestion and processing by the billing systems. The team also works with customers to address any issues or questions related to their bill.
Working within the Customer Billing team under Customer Service & Billing Operations, the successful candidate will support a customer-focused finance operation responsible for customer billing, revenue management, customer account administration, reporting, and operational support.
We Are looking for 1 Business/Finance New Grad within our Customer Billing and Settlements team
In This Role You Will Learn
- As a Customer Billing and Settlements new grad, you will have the opportunity to gain valuable work experience in the utility industry that is undergoing major transformation driven by electrification as customers transition away from fossil fuels. You will work collaboratively with the Billing and Settlements teams in the following areas:
- Business analytics and data-driven decision making
- Business process improvement and innovation mapping and implementation.
- Workflow automation and digital transformation solutioning
- Customer and billing operations insights analysis
- Cross-functional project collaboration and stakeholder engagement
- Reporting, dashboard development, and data visualization
- Professional development through enterprise-wide exposure across Hydro One
Duties May Include
- Leading the analysis of customer billing, revenue, and operational data in the billing and settlements space to identify trends, opportunities, and areas for improvement.
- Leading process improvement initiatives by documenting current processes, identifying pain points, and recommending efficiencies.
- Assist in evaluating manual and repetitive activities and support the design and testing of automation solutions using tools such as Power Automate and Power Apps.
- Contribute to special projects focused on improving customer experience, operational effectiveness, and business performance.
- Conduct research and analysis to support business cases, improvement initiatives, and management reporting.
- Collaborate with team members to gather business requirements and translate operational needs into business cases and implementation plans.
- Lead data quality reviews and assist in validating reports, metrics, and business information used for decision-making.
- Support the development of dashboards, reports, and data visualizations using tools such as Excel, Power BI, and SharePoint.
- Collaborate with teams across the organization, and contribute to projects
What We Look For
- The ideal candidate is ambitious and enjoys working with data, technology, and business operations to solve problems and improve outcomes. They are naturally curious, detail-oriented, and interested in finding ways to streamline processes, automate repetitive tasks, improve reporting capabilities, and enhance both customer and employee experiences while supporting the team's billing and settlements objectives.
Job Requirements
- Must meet New Grad Program Eligibility Requirements
- Discipline: Business Analytics, Business Administration, Data Analytics, Finance, Information Systems, Commerce, Engineering, Mathematics, Computer Science, or a related field.
- Strong analytical and problem-solving skills.
- Demonstrated interest in analytics, automation, reporting, and operational improvement.
- Proficiency with Power BI, Power Automate, Power Apps, SQL, Python, VBA, or similar technologies is considered a strong asset.
- Advanced proficiency in Microsoft Excel, including data analysis, formulas, pivot tables, and reporting.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple priorities and work independently.
- Self-motivated with a strong willingness to learn and contribute.
- Ability to work effectively within cross-functional teams.
How To Apply
If you share our passion for safety, our customer service focus, and are ready to play a lead role in building a bright future, we would love to hear from you!
Documents To Include (Mandatory)
- Resume
- A copy of your most recent Transcript (Official/Unofficial)
We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.
Tell Us About You
As part of our commitment to building a thoughtful and values-driven team, we encourage you to create your application materials - such as your resume, cover letter, and any written or oral responses - without the use of AI tools.
We’re genuinely interested in hearing your story, in your own words. Your personal voice, experiences, and perspective help us understand how you might contribute to our team and culture.
Thank you for taking the time to share your authentic self with us.
We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.
"Employer of the year 2026"
Deadline: October 27, 2026
In the event you are experiencing difficulties applying to this job please consult our help page here .
We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.
Accommodations
Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com . Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.
Compensation
The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves. We encourage open dialogue about compensation with our Talent Acquisition Team, who can provide more detailed information specific to this role.
This posting is for an existing vacancy.
AI
Hydro One uses AI tools to assist in the screening and assessing candidates for this role. Our use of AI does not replace human decision-making.
Consent and Privacy Notice
Hydro One uses Knockri Inc. to administer behavioural assessments as part of its recruitment process.
Hydro One and Knockri will collect and use your name, email address, job identifier, recorded audio or video responses, transcripts, and assessment results. If you contact candidate support, information you provide during that interaction may also be collected.
This Information Will Be Used To
- Administer and support your assessment;
- Record, transcribe, and analyze your responses using artificial intelligence;
- Generate assessment scores and insights;
- Transfer assessment results to Hydro One’s recruitment system; and operate, secure, and maintain the assessment platform.
- AI-generated scores and insights will support Hydro One’s recruitment process but will not independently determine the outcome. Authorized Hydro One personnel will evaluate candidates and make final hiring decisions.
- Your information may be accessed by authorized Hydro One and Knockri personnel and approved service providers where necessary to provide recruitment, assessment, technical, integration, or candidate-support services. It will not be used to train or improve general AI models.
- Assessment information is primarily stored in Canada. Your name, email address, job identifier, and assessment results may be temporarily processed in the European Union to transfer information between Knockri and Hydro One’s recruitment system. Information processed outside Canada may be subject to the laws of that jurisdiction.
- Hydro One will retain assessment results according to its records retention schedule. Knockri will retain recordings and transcripts for the term of its agreement with Hydro One, unless Hydro One requests earlier deletion.
By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in this notice.”
