Sr Project Manager (Genesys Cloud)
- Toronto, ON, Canada
$95 to $110 CAD / hour · Contract
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Job details
- Pay
- $95 to $110 CAD / hour
- Job type
- Contract
- Apply by
- Experience
- 10+ years of experience as a Technical Project Manager
- Posting language
- English
- Posted
Original job description
About the Role
Hydro One is seeking a Senior Project Manager to lead the implementation of Genesys Cloud, a critical initiative that will modernize communication and operational capabilities within a highly visible, mission-critical environment.
This role goes beyond traditional project coordination - we’re looking for a delivery-focused PM who can drive outcomes, lead complex cross-functional teams, and confidently operate in both IT and Operational Technology (OT) environments, including control room operations.
What You’ll Be Responsible For
- You will own the end-to-end delivery of the Genesys Cloud implementation, ensuring alignment with Hydro One’s 5-Stage
- Delivery Model and enterprise governance standards.
- Day-to-day responsibilities include:
- Developing and managing detailed project plans and schedules
- Leading risk, assumptions, issues, and dependencies (RAID) management
- Driving workshops, stakeholder engagement, and solution alignment
- Coordinating cross-functional technical and operational teams
- Ensuring delivery milestones are achieved - not just tracked
- Preparing and presenting materials for Steering Committee and executive updates
- Acting as the bridge between technical teams and operational stakeholders, including control room personnel
- Supporting change, readiness, and transition activities tied to the new cloud platform
Must-Have Experience
- 10+ years of experience as a Technical Project Manager
- Previous hands-on background in a technical role (e.g., Software Engineer, DBA, Systems Engineer, etc.)
- Direct experience implementing Genesys Cloud
- Proven ability to drive delivery, not just maintain documentation or schedules
- Experience leading large, complex, cross-functional teams
- Strong experience managing enterprise technology implementations
This role requires the contractor to be onsite 2 days a week in Toronto. Will require travel to Barrie or Orillia office approximately once a week.
More about this job
Responsibilities
Lead end-to-end delivery of the Genesys Cloud implementation, managing plans, schedules, risks, dependencies, milestones, and cross-functional technical and operational teams. Engage stakeholders, prepare executive and Steering Committee updates, bridge technical and control room teams, and support change, readiness, and transition activities.
Requirements
Requires 10 or more years of technical project management experience, a prior hands-on technical background, and direct experience implementing Genesys Cloud. Candidates must have a proven record delivering complex enterprise technology implementations and leading large cross-functional teams.
Skills
- Technical Project Management
- Genesys Cloud Implementation
- Project Planning
- Schedule Management
- Risk Management
- Assumptions Management
- Issue Management
- Dependency Management
- Stakeholder Engagement
- Cross-Functional Team Leadership
- IT And Operational Technology
- Control Room Operations
- Executive Reporting
- Change Management
- Operational Readiness
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Technology
- Energy
Keywords
- Genesys Cloud
- Technical Project Management
- IT
- Operational Technology
- Control Room Operations
- Project Plans
- Project Schedules
- Risk Management
- Assumptions Management
- Issue Management
- Dependency Management
- RAID Management
- Stakeholder Engagement
- Cross-Functional Teams
- Steering Committee
- Executive Updates
- Change Management
- Readiness
- Transition Activities
- Cloud Platform
- Enterprise Governance
- 5-Stage Delivery Model