Jobs in Canada

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Added 1 month ago
TG
Senior Financial Analyst
TMX Group
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Must Have(s)
Added 3 months ago
Analyst Solutions
Independent Electricity System Operator
Canada
Assist/contribute to the development and testing of integrated computer based information solutions for business and operations processes for the reliable operation of the power system and…
Added 1 month ago
W
Business Data Analyst
Waterworth
Victoria, BC
- Full-time
The Business Data Analyst will be responsible for creating, maintaining, and improving sales, customer success and revenue dashboards to provide real-time insights into business…
Added 1 month ago
D
Customer Solutions Analyst - Danone Canada
Danone
Boucherville, QC
- Full-time
Reporting to the Customer Solutions Senior Manager, we're looking for a Customer Solutions Analyst to strengthen customer supply chain performance, enhance service levels, and support…
Added 1 month ago
W
Business Data Analyst
Waterworth
Victoria, BC
- $70,000 to $90,000 CAD / year
- Full-time
The Business Data Analyst will be responsible for creating, maintaining, and improving sales, customer success and revenue dashboards to provide real-time insights into business…
Added 1 month ago
G
Summer Development Analyst
Greystar
Vancouver, BC
- Full-time
As a Development Summer Analyst, you will play a key role in supporting Greystar's development team by analyzing potential development opportunities, conducting market research, and…
Added 1 month ago
E
Senior Infrastructure Analyst
EllisDon
Mississauga, ON
- Full-time
The Senior Infrastructure Analyst is responsible for designing, implementing, modernizing, and supporting enterprise infrastructure across hybrid environments, including on-premises data…
Added 1 month ago
GG
Junior Treasury Analyst
Garrington Group
Toronto, ON · North York, Ontario
- Contract
Two days per week at corporate office in Toronto (Yonge and North York Centre) and remote work for the remainder
Added 1 month ago
TC
Business Reliability Analyst
Toyota Credit Canada Inc.
Markham, ON
- Full-time
TFS currently has an exciting permanent opportunity as the Business Reliability Analyst reporting to the Manager of Business Reliability, the Business Reliability Analyst is responsible for…
Added 1 month ago
C&
Finance Manager, Supply Chain Operations
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
Senior Financial Analyst, Supply Chain Operations
Added 1 month ago
ML
Business Solutions Architect
Manitoba Liquor & Lotteries Corporation
Winnipeg, MB
- Full-time
Develop models that provide the mechanism to clearly explain how strategy, processes, business structure, and staff can best be utilized to delivery reliable and cost-effective operations.
Added 1 month ago
BJ
Innovation Analyst
Bennett Jones
Toronto, ON
- Full-time
We are seeking an Innovation Analyst to identify, test, and advance practical improvements to legal and business work. Working directly with users, you will analyze workflows, define…
Added 1 month ago
AC
Financial Reporting Analyst
Atlas Corp.
Vancouver, BC
- $85,000 to $95,000 CAD / year
Reporting to the Manager, Financial Reporting, the Financial Reporting Analyst works closely with the Financial Reporting and Finance Operations teams to assist in managing financial…
Added 1 month ago
TN
Retail Technology Solution Analyst
The North West Company
Winnipeg, MB
- Full-time
Must possess a valid passport with no border entry restrictions;
Added 1 month ago
SH
Program Manager, Enterprise Value Delivery
SE Health
Markham, ON
- Full-time
Location Requirement: Must be based in Ontario and able to attend meetings at SE Health Markham office as needed
Added 1 month ago
TG
Analyst, Corporate Actions Information
TMX Group
Montreal, QC
- Full-time
Must Have(s)
Added 2 months ago
ICQA Data Analyst, YEG2
Amazon
AB · Parkland County, Alberta
Amazon Canada Fulfillment Services is hiring a Data Analyst to support the Inventory Control / Quality Assurance (ICQA) team. The Data Analyst assigned to ICQA will work closely with the…
Added 1 month ago
Analyst, Industry e-Invoicing
IATA
Montreal, QC
Operations Team reporting to the Senior Manager, Industry e-Invoicing, the position is responsible for analyzing,
Added 1 month ago
HO
Customer Experience and Process Improvement Analyst
Hydro Ottawa
Ottawa, ON
- Full-time
The Customer Experience & Process Improvement Analyst, drives customer-centric projects and initiatives aimed at enhancing operational efficiency and effectiveness across the organization.…
Added 1 month ago
I
Senior Financial Analyst
isgSearch
Windsor, ON
- $105,000 to $110,000 CAD / year
- Full-time
A growing distribution organization with operations across Canada and the United States. The company has an excellent reputation within its industry, a strong leadership team, and a…
Added 1 month ago
PH
Corporate Senior Financial AnalystBusiness Planning, Finance
Provincial Health Services Authority
Burnaby, BC
- Full-time
The Corporate Senior Financial Analyst works in a complex, multi-site organization which encompasses highly diverse operations. This role is customer focused and able to balance the needs…
Added 1 month ago
HR
Analyst - Regulatory Risk Operations
Hard Rock Digital
Remote, Canada
- Full-time
- Remote
As an Analyst - Operations Regulatory Risk you’ll be an integral part of our Regulatory Risk team within Customer Operations, primarily focus on the compliance, monitoring, testing, and…
Added 1 month ago
ME
Office Coordinator-Part Time
Mad Engine Global LLC
Toronto, ON
- $20 to $22 CAD / hour
- Part-time
Oversee the day-to-day operations of the office.
Added 6 months ago
WG
Business Analyst – SAP Plant Maintenance
Wesdome Gold Mines
Toronto, ON
- Full-time
The SAP Business Analyst – Plant Maintenance acts as the primary link between Maintenance/Operations teams and SAP technical teams. The role focuses on optimizing maintenance processes…
Added 1 month ago
T
Quality Analyst
Thermon
Calgary, AB
- Full-time
The Quality Analyst supports the maintenance, documentation, and administration of the company's Quality Management System. This role ensures that specialized management products – such as…

Hydro Ottawa

Customer Experience and Process Improvement Analyst

Ottawa, ON, Canada

Full-time

Apply on hydroottawa.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: For example, minimum 3 years experience in roles such as Business Analyst, Process Improvement Analyst, or similar, with a focus on customer experience and operational efficiency.
Posting language: English
Posted: Sep 17, 2026

Original job description

Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

At Hydro Ottawa, we empower the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come.

Are you ready to make a difference in our community?

JOB SUMMARY

The Customer Experience & Process Improvement Analyst, drives customer-centric projects and initiatives aimed at enhancing operational efficiency and effectiveness across the organization. Collaborating with cross-functional teams, this role supports the successful implementation of customer experience strategies aligned with corporate goals. The Analyst is actively engaged in mapping customer experiences, measuring and evaluating customer behaviors and sentiments, and identifying areas for improvement and innovation. This role also involves drafting detailed business cases, articulating clear business requirements, and evaluating and refining business processes to spearhead efforts that optimize operations and boost efficiency.

MAJOR RESPONSIBILITIES

The essential responsibilities of the job include but are not necessarily restricted to the following:

Organize project initiatives using project management tools and methodologies
Work closely with cross-functional teams to understand business objectives and align customer experience goals to ensure successful project outcomes.
Collaborate with data analyst(s) to leverage customer data across multiple channels, uncovering actionable insights that drive strategic decision-making and enhance the customer experience.
Create and facilitate cross-functional customer journey mapping and process evaluation to identify and prioritize opportunities for improvement.
Evaluate existing business processes and systems from the customer's and employee’s perspective to identify and recommend areas for improvement.
Draft comprehensive business cases, including cost-benefit analyses, for proposed projects to ensure alignment with organizational goals and strategic priorities.
Analyze and map end-to-end business processes to identify and participate in implementation of enhancements that drive operational efficiency.
Translate business requirements and customer research into detailed definitions, documentation, and functional design concepts.
Engage with internal and external customers throughout the development lifecycle to ensure new applications, processes or products meet their needs.
Develop and conduct usability and scenario testing to validate that solutions meet user needs and expectations before deployment.
Recommend and monitor key performance indicators (KPIs) to assess the effectiveness of customer experience enhancements and operational improvements.
Capture and analyze the voice of the customer (VoC) through various channels (surveys, feedback, etc.) to identify trends, pain points, and opportunities for improvement.
Draft recommendations for and update documentation, including policies, procedures, and training materials, ensuring accurate communication to stakeholders and seamless knowledge transfer and implementation.
Conduct knowledge transfer and change management initiatives to promote the successful adoption of new processes and systems.
Offer cross-functional project support to various groups within the Chief Customer Officer Division, both during and after the rollout of new initiatives.
Generate reports and presentations to communicate findings, analyses, and recommendations to management and key stakeholders. Document results of initiatives evaluating success against the goals set at the outset and outlining lessons learned.
Stay current with industry trends and best practices in customer experience through research and networking.
Oversee the administration of customer-focused programs and support critical applications and systems, troubleshooting issues with business stakeholders and IT.
Perform other related duties as required.

EDUCATION AND EXPERIENCE

Minimum two year post-secondary education in a related field such as Business Administration. University degree is preferred.
Experience and formal training combined with demonstrated performance and ability may substitute for academic requirements. For example, minimum 3 years experience in roles such as Business Analyst, Process Improvement Analyst, or similar, with a focus on customer experience and operational efficiency.
Strong computer skills; proficient in the use of office productivity and collaboration tools preferably Google Workspace. Proficiency in Microsoft Office Suite is an asset.
Experience with customer journey analysis, business process mapping, and deriving insights from data is an asset.
Experience in defining business requirements, drafting business cases, and conducting cost-benefit analyses to support project proposals is an asset.
Familiarity with Artificial Intelligence (AI) tools to enhance customer experience and automate processes is an asset.
Project Management designation or accreditation considered an asset
Background in customer-focused roles within the utility or energy sectors is an asset.
English essential, both oral and written
Bilingual (English and French) considered an asset

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, the details of which the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location:

Ottawa, ON

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and the applicable union.

Pay Range Minimum:

$59,000.50

Pay Range Maximum:

$90,668.50

Posting End Date (if applicable):

October 16, 2026

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.

Apply on hydroottawa.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The analyst drives customer-centric projects to enhance operational efficiency by mapping customer journeys and evaluating business processes. They collaborate with cross-functional teams to develop business cases, analyze data, and implement improvements that align with corporate strategic goals.

Requirements

Candidates should have at least two years of post-secondary education, with a university degree preferred, and a minimum of three years of relevant experience in business or process analysis. Proficiency in office productivity tools and experience with customer journey mapping and data-driven insights are highly valued.

Skills

Customer experience
Process improvement
Business analysis
Project management
Customer journey mapping
Data analysis
Business case development
Cost-benefit analysis
Operational efficiency
Change management
Usability testing
KPI monitoring
Google Workspace
Microsoft Office Suite
Artificial intelligence

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Process Improvement
Business Analyst
Project Management
Operational Efficiency
Customer Journey Mapping
Data Analysis
Business Case
Cost-Benefit Analysis
Voice of the Customer
Change Management
Google Workspace
Microsoft Office
Artificial Intelligence
Utility Sector
Energy Sector
KPIs
Usability Testing
Stakeholder Management
Business Requirements

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Work requirements

Jobs in Canada