Jobs in Canada

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Added 13 mins ago
LH
Physiotherapist
Lifemark Health Group
Cornwall, ON
- $42 to $52 CAD / hour
- Part-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 13 mins ago
AH
Microbiology Laboratory Technician
Apollo Health And Beauty Care
Toronto, ON
- $48,000 to $50,000 CAD / year
- Full-time
The Microbiology Laboratory Technician reports to the Senior Microbiologist and the Quality Control Manager. This role is responsible for conducting microbiological tests in accordance with…
Added 13 mins ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help…
Added 13 mins ago
N
Regional Sales Manager - Utilities
Noramco
Mississauga, ON · NCS - Noramco Sales Office
- Full-time
Added 13 mins ago
AW
Support Worker - Aoki Ross, ADS (FT-Over Night)
Atira Women's Resource Society
Vancouver, BC
- Full-time
Reporting to the Program Manager, the Support Worker is responsible for the day-to-day work of supporting residents with a wide array of emotional and practical supports. Activities include…
Added 13 mins ago
GD
COMBO - Sales Assistant Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as Sales Assistant Manager is to assist the Store Manager by providing leadership that optimizes sales results, with specific ownership of…
Added 13 mins ago
AW
Child and Youth Worker- Sorella
Atira Women's Resource Society
Vancouver, BC
- Part-time
Reporting to the Program Manager, the Child & Youth Worker will plan, facilitate and assess developmentally appropriate activities and experiences that promote the well-being of…
Added 13 mins ago
MC
Specialist, Distribution (Bilingual FR/EN) (18-Month Contract)
Mazda Canada Inc
Richmond Hill, ON
- Full-time
…office will be on a hybrid work arrangement and reporting to the Manager, Sales & Fleet Operations. The incumbent plays an important role in supporting our Retailer partners, regional…
Added 13 mins ago
O
Sales Representative Women's Health & General Medicine : Kitchener/Guelph | Représentant des ventes, Santé des femmes et marques établies Territoire : Kitchener/Guelph
Organon
Kirkland, QC · CAN - Quebec - Kirkland
- Full-time
Must be based in Kitchener/Guelph
Added 13 mins ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Performs any other duties as advised by Manager
Added 13 mins ago
RB
Client Advisor
Royal Bank of Canada
Guysborough, NS
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 13 mins ago
RB
Client Advisor
Royal Bank of Canada
Selkirk, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 13 mins ago
RB
Senior Manager, Software Development
Royal Bank of Canada
Toronto, ON
- Full-time
Must have’s:
Added 13 mins ago
MI
Journeyman Millwright (Midnights)
Means Industries
London, ON
- Full-time
Must have knowledge of pneumatics, hydraulics, and basic electrical including reading/interpreting drawings and blue prints · Must have knowledge of stamping presses and related machinery
Added 13 mins ago
PC
Transaction Services Manager  - Financial Services (Bilingual FR/EN)
Pwc Canada
Toronto, ON · Montreal, QC · Vancouver, BC
- Full-time
As a Transaction Services Manager (Bilingual FR/EN) , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 13 mins ago
PC
Digital Assurance & Transparency Manager
Pwc Canada
Vancouver, BC
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 13 mins ago
PC
Digital Assurance & Transparency Manager
Pwc Canada
Calgary, AB
- Full-time
As a Digital Assurance & Transparency Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…
Added 13 mins ago
R
Manager, Productivity and Efficiency
RBC
Toronto, ON
- Full-time
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency…
Added 27 mins ago
SB
Wall Panel Designer, Star Building Materials
Star Building Materials Calgary
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Reporting to the Design Manager, Star Building Materials, Calgary as the Wall Panel Designer, you are responsible for creating the structural framework that supports roofs, ceilings, and…
Added 27 mins ago
ME
ILS Consultant (Integrated Product Support)
Morson Edge (Canada)
Ottawa, ON
- Full-time
DND Equipment Program Management (EPM) experience, such as a project IPS team member, LCMM or Supply Manager
Added 27 mins ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 27 mins ago
T|
Gestionnaire Cybersécurité - Gouvernance, Risques et Conformité (GRC)
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Hybride 3 jours au bureau
Added 27 mins ago
S
Human Resources Director
SiteTalent
Kamloops, BC
- $150,000 to $175,000 CAD / year
- Full-time
Lead, mentor, and develop the HR team: HR Manager, People & Culture Lead, and HR Coordinator.
Added 27 mins ago
SB
Forklift Operator, Wall Panels, Star Building Materials
Star Building Materials Calgary
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Reporting to the Production Manager, as the Forklift Operator – Wall Panels you will gather and move incoming and outgoing materials to their desired locations via the safe, accurate and…
Added 27 mins ago
NB
Branch Manager
National Bank of Canada
Kitchener, ON
- Full-time
As an Advice Centre Manager, you’ll manage your Advice Centre and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on…

Hydro Ottawa

Service Desk Agent (Temporary - 12 months)

Ottawa, ON, Canada

Full-time

Apply on hydroottawa.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

At Hydro Ottawa, we empower the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come.

Are you ready to make a difference in our community?

JOB SUMMARY

The Service Desk Agent is responsible for all administrative duties required to administer the new service connection, service upgrade and service removal processes. This includes coordinating service layout requests, work order creation, premise creation, customer account and service point creation, payments, appointment scheduling and all record and closing activities.

MAJOR RESPONSIBILITIES

Create and manage section work orders through its life cycle using Hydro Ottawa’s Enterprise Resource Planning (ERP) software, e.g., JDE.
Document job details and associated contact notes in relevant customer information systems, i.e., Service Manager, Outage Management System, Customer Care and Billing, and/or Mobile Workforce Management.
Schedule appointments for Hydro Ottawa and contractor crews.
Provide support and information to area supervisors and crews for jobs and respond to inquiries as required.
Respond to customer and contractor general inquiries.
Use various mapping tools such as Geographic Information System (GIS) or Google Maps/Earth to respond to customer inquiries regarding distribution plant ownership, property attributes and vegetation management responsibility (i.e. who is responsible for the costs of trimming or removal of trees).
Validate readiness of job before booking appointment, i.e., payment received, pre-work and trench inspections complete, valid ESA Permit obtained as required.
Book customer appointments for Hydro Ottawa work.
Maintain multiple databases.
Process and record customer requests when seeking guidance related to underground plant locate notices.
Monthly reconciliation and status reporting for open Work Orders.
Daily reconciliation of previous days appointment and emergency work.
Provide guidance, clarification, explanation, and training as required, of process to internal staff, external agencies and to the general public, pertaining to underground locates, the connection order business and other Hydro Ottawa related functions such as vegetation management and demolition permits.
Receive and respond to escalated inquiries including making recommendations in support of resolution to customer complaints.
Perform other related duties as required.

EDUCATION AND EXPERIENCE

Secondary school diploma.
Post-secondary courses or experience in a related field such as repair, maintenance or service industry.
Experience in a regulated utility environment with knowledge of applicable OEB requirements such as service levels, rates, and service sizes, as well as guidelines and regulations considered an asset.

ADDITIONAL REQUIREMENTS

English essential, both oral and written.
Bilingual (English/ French) considered an asset.

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, details of the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location:

Ottawa, ON

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and the applicable union.

Pay Range Minimum:

$56,173.00

Pay Range Maximum:

$86,276.45

Posting End Date (if applicable):

November 16, 2026

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.

Apply on hydroottawa.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Service Desk Agent manages administrative duties for service connections, upgrades, and removals, including work order creation and appointment scheduling. They also provide support to crews, respond to customer inquiries, and maintain accurate records across multiple internal databases.

Requirements

Candidates must possess a secondary school diploma and have experience in a related field such as repair, maintenance, or the service industry. Proficiency in English is essential, and experience in a regulated utility environment is considered an asset.

Skills

Administrative support
Work order management
Customer service
Appointment scheduling
Data entry
Database maintenance
Geographic information system
Mapping tools
Record keeping
Communication
Problem solving
Process documentation
Utility industry knowledge
Reconciliation
Reporting

Benefits

Hybrid work model

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Workday
JDE
ERP
GIS
Outage Management System
Customer Care and Billing
Mobile Workforce Management
Utility
OEB
ESA Permit
Vegetation management
Underground plant locate
Demolition permits
Administrative
Scheduling
Reconciliation
Reporting
Customer service
Data management
Hydro Ottawa
IBEW Local 636
Hybrid work

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Work requirements

Jobs in Canada