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Hydro Ottawa

System Operator

Ottawa, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

At Hydro Ottawa, we power the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are seeking a System Operator who enjoys hands-on work with the support of a collaborative team; a problem solver who always puts safety first. Without you, we’d be in the dark.

Are you ready to make a difference in our community?

JOB SUMMARY

System Operations is the Controlling Authority at Hydro Ottawa and as such the System Operator has the responsibility for ensuring the integrity and security of Hydro Ottawa’s distribution system which is accomplished through the monitoring of SCADA and Outage Management systems. The System Operator responds to distribution system events, analyzes data and directs field crews, ensuring the safety of personnel, safeguarding distribution system equipment and minimizing the duration and impact of distribution system disturbances.

MAJOR RESPONSIBILITIES

The essential responsibilities of the job include but are not necessarily restricted to the following:

Continuously monitor the distribution system via SCADA, Power Quality metering, fault detection systems, Outage Management System, or other supervisory systems.
Analyze all available data to maintain distribution system integrity and operation within normal parameters.
React to distribution system disturbances to minimize potential electrical hazards to Hydro Ottawa personnel and the general public, minimizing the duration of power outages, and to safeguard distribution system equipment.
Responsible for directing all field personnel activity related to System Controlled devices during normal and abnormal conditions.
Prioritize restoration of power with respect to minimizing interruption duration. In the event of large-scale power interruptions, the System Operator is responsible for determining restoration priorities and taking appropriate action.
Ensure prompt accurate assessment and reaction to emergency conditions, possibly involving life-threatening situations.
Contact Reliability or On-Call Supervisors to arrange for additional staff to respond to abnormal or emergency situations.
Direct all switching procedures.
Directly answer specific customer inquiries and concerns during business and non-business hours.
Review the electrical distribution system with crews and Supervisors for work protection requests.
Prioritize and, if necessary, reschedule workload as conditions change.
Provide work and equipment protection for both emergency and non-emergency conditions, using either electronic or manual “hard copy” documents.
Create and check all “Orders to Operate” and “Work Protection” documents and issue to the proper work groups, be it Hydro Ottawa personnel or a contracting group for both emergency and non-emergency conditions.
Ensure field crew and System Operations compliance with the “Utility Work Protection Code”.
Monitor and correct loading trends to respect equipment ratings and limits.
Maintain a record log of System Office activities.
Communicate with Assets, Records and field personnel to maintain current and accurate Operating maps and drawings.
Communicate directly with Hydro One, Electrical Safety Authority, and the Independent Electricity System Operator as required by industry regulation and protocol.
Perform control actions as directed by Hydro One and the Independent Electrical System Operator to ensure stability, integrity and security of the bulk electricity system and Hydro Ottawa’s distribution system.
Train System Office personnel and others as required.
Assist with queries from other divisions inside or outside of Hydro Ottawa.
Maintain a level of technical competency to use different computer and software applications confidently.
Communicate distribution system equipment deficiencies appropriately to initiate and expedite repairs.
Reporting/communication of system events and interruptions accordingly (written and/or verbally).
Communicate “Power Outage Updates” to Hydro Ottawa management, Public Affairs and Communications personnel, Police, and Fire Department representatives.
Compile information from Fire, Police or Hydro One to dispatch appropriate personnel and equipment to establish isolations.
Issue and record temporary nomenclature in the electrical system and maintain accurate records.
Respond accordingly to any alarms coming in on the SCADA system, or other supervisory systems.
Identify interruption areas and update internal and customer notification systems including the Hydro Ottawa website Outage Map and Outage Alert messaging, Update and maintain system contingency plans.
Performs other related duties as required.

EDUCATION AND EXPERIENCE

Electrical Engineering Technologist OR
3 year College Diploma in a related technical discipline such as Electronics Engineering Technologist.
An equivalent combination of education and experience in utility operations may substitute for stipulated academic requirements.
Ability to successfully complete the MEARIE Journeyperson Electrical Operator exam within one year of enrollment in the program.
Ability to attain OACETT certification within 3 years from obtaining the position of System Operator is considered an asset.
Experience with and proficient in the use of Outage Management System (OMS), Geographic Information System (GIS), SCADA systems and reading schematic drawings.

ADDITIONAL REQUIREMENTS

English essential, both oral and written
Bilingualism (English and French) will be considered an asset
Government of Canada security clearance
Shift work on 24 X 7 rotational basis

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, the details of which the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location:

Ottawa, ON

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and the applicable union.

Pay Range Minimum:

$37.23

Pay Range Maximum:

$57.30

Posting End Date (if applicable):

October 20, 2026

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.

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More about this job

Responsibilities

The System Operator monitors the electrical distribution system using SCADA and Outage Management systems to ensure integrity and security. They are responsible for directing field crews, managing switching procedures, and coordinating restoration efforts during power outages and emergency situations.

Requirements

Candidates must hold an Electrical Engineering Technologist diploma or a 3-year college diploma in a related technical discipline. Proficiency in SCADA, GIS, and Outage Management Systems is required, along with the ability to work on a 24/7 rotational shift basis.

Skills

SCADA
Outage Management System
Electrical Distribution
Data Analysis
Work Protection
Switching Procedures
Schematic Drawing Interpretation
Emergency Response
GIS
Power Quality Metering
Fault Detection
Technical Troubleshooting
Communication
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

System Operator
SCADA
Outage Management System
Electrical Engineering
Distribution System
GIS
Utility Operations
Work Protection Code
Switching
Power Outage
Emergency Response
Schematic Drawings
MEARIE
OACETT
Hydro Ottawa
Electrical Safety Authority
Independent Electricity System Operator
24/7 Rotational Shift
Hybrid Work Model
Infrastructure
Grid Stability

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