Jobs in Canada

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Added 1 month ago
AE
Electrical Engineer
Associated Engineering
Vancouver, BC
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Electrical Engineer to join our team in our Vancouver office. In this role you…
Added 1 month ago
MS
Software Developer in Test II
Motorola Solutions
Vancouver, BC
- Full-time
…AI features to our products - we are pioneering an AI-First software engineering culture. From advanced, award-winning video analytics like Appearance Search and Visual Alerts, we architect…
Added 2 months ago
Machine Learning Engineer, Associate Director
Fitch Group
Toronto, ON
Machine Learning Engineer, Associate Director – AI Innovation Teams
Added 1 month ago
BC
Sr. Full Stack Software Engineer
Blackpoint Cyber
Remote, Canada
- $131,400 to $175,200 CAD / year
- Full-time
- Remote
The Product Engineering team is growing a small tiger team and is seeking an experienced Senior Full Stack Software Engineer who thrives in a fast-paced, remote environment. In this role,…
Added 1 month ago
Crypto Engineer (Contract)
Capco
Toronto, ON
As a Contract Crypto Engineer at Capco, you’ll design, develop, and support cryptographic solutions that protect data at rest and in transit across complex enterprise environments.
Added 1 month ago
UT
Automation Engineer 4- #26-23046
US Tech Solutions
Markham, ON
- $65 to $70 CAD / hour
- Contract
We are looking for a dynamic, energetic experienced Systems Design Engineer to join our growing team. As a key contributor to the success of Client’s product, you will be part of a leading…
Added 1 month ago
AL
AWS Cloud Data Engineer / Toronto, ON / Onsite / Full-Time (FTE)
AceStack LLC
Toronto, ON
- Full-time
We are seeking an experienced AWS Cloud Data Engineer with strong expertise in data engineering, data warehousing, and AWS cloud technologies. The ideal candidate will have hands-on…
Added 1 month ago
M
Service Desk Support Analyst (L2)
MNP
Burlington, ON · Markham, ON · Toronto, ON
- Full-time
Microsoft 365 Certified: Teams Support Engineer Associate (MS-740).
Added 1 month ago
AI
DevOps Engineer – GitHub Enterprise, GitHub Actions & CI/CD
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
2–5+ years of practical experience in software development, DevOps, or systems engineering.
Added 2 months ago
G
Lead Support Engineer, Bedrock
Giatec
Ottawa, ON
- Full-time
5+ years of software engineering experience, including hands-on production support, site reliability, or operations work on a live product.
Added 1 month ago
BV
Live Content Marketing Specialist, Live Games
Big Viking Games
Remote, Canada
- Contract
- Remote
Hybrid, 4 days per week in office at Queens Quay West · This is a hybrid contractor role based in Toronto, with an expectation of working from our Queens Quay West office four days per week
Added 1 month ago
BD
Senior I/O Chiplet RTL Design Engineer
BTA Design Services Inc.
Ottawa, ON
- Full-time
…specializing in ASIC and FPGA design, verification, and embedded software development. We strengthen our clients' engineering teams and accelerate the delivery of complete, production-ready…
Added 1 month ago
BD
Senior I/O Chiplet Verification Engineer
BTA Design Services Inc.
Ottawa, ON
- Full-time
…specializing in ASIC and FPGA design, verification, and embedded software development. We strengthen our clients' engineering teams and accelerate the delivery of complete, production-ready…
Added 1 month ago
BC
Intermediate Structural Engineer
Bantrel Co.
Calgary, AB
- Full-time
We are currently seeking a qualified Intermediate Structural Engineer to join our Division team, based out of Location The Position Title will be responsible for developing structural…
Added 1 month ago
WI
Senior Traction Power Engineer, Rail and Transit
WSP in Canada
Vaughan, ON
- Full-time
Build the future of rail and transit with us. As a Senior Traction Power Engineer, you will contribute to the design and performance of traction power systems that move communities safely…
Added 1 month ago
BV
Live Content Marketing Specialist, Live Games
Big Viking Games
Toronto, ON
- $61,000 CAD / year
- Contract
Hybrid, 4 days per week in office at Queens Quay West · This is a hybrid contractor role based in Toronto, with an expectation of working from our Queens Quay West office four days per week
Added 1 month ago
H
Software Validation Engineer
HCLTech
Canada
- Full-time
BMTC (Bare Metal Test & Control) Validation Software Engineer requiring expertise at the hardware-software boundary. The top critical skills are:
Added 1 month ago
TT
Senior HVAC Engineer
Trane Technologies
Montreal, QC
- Full-time
…truly autonomous buildings. We’re looking for a Mechanical Engineer who brings deep knowledge of HVAC system design, commissioning, and field implementation - someone who understands how…
Added 1 month ago
H
OpenShift
HCLTech
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
We are looking for a hands-on platform engineer who:
Added 1 month ago
P
DevOps Engineer (Azure ARO)
PLATO
Canada
- Contract
PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that…
Added 1 month ago
J
Data Engineer (Early Career) (Canada)
Jobright.ai
Canada
- Full-time
…the job search process. They are seeking an early-career Data Engineer to design and build data pipelines, ensuring data quality and collaborating with analytics and product…
Added 1 month ago
J
Senior Software Engineer, Applied AI (Toronto)
Justworks
Toronto, ON
- $188,000 to $242,000 CAD / year
- Full-time
We are seeking a Senior Software Engineer with a strong passion for building AI-native systems in a product environment. The ideal candidate will be able to take ownership of large segments…
Added 1 month ago
HG
Call Center Hardware Support Agent
Hypertec Group
Montreal, QC
- Full-time
Perform complex problem investigation and resolution identifying hardware and software problems;
Added 1 month ago
Software Development Engineer, WW Deals & Promotions
Amazon
Vancouver, BC
…experiences that delight Amazon shoppers around the globe? As a Software Development Engineer II on our WW Deals and Promotions team in Vancouver, you'll have the opportunity to do just…
Added 1 month ago
AI
Senior Quality Engineer – Test Automation, AI Testing & Java/Python
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Quality Engineer – Test Automation, Java/Python & GenAI

Hypertec Group

Call Center Hardware Support Agent

Montreal, QC, H4S 1R3, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 14, 2026

Original job description

Ready to take the next step in your career?

Join a global company shaping the future with technology that drives lasting impact.

Hypertec is seeking a Call Center Hardware Support Agent to join our Call Center team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.

We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do:

Innovation
Trust
Entrepreneurship
Customer Focus

What You’ll Be Contributing:

Diagnose and troubleshoot hardware issues (including firmware) reported by the client (by Email/ Phone/ Other);
Provides responsive, timely support to all of hardware and configuration problems escalated to the team;
Act as point of contact for server, desktop, and laptop support and troubleshooting for the client company;
Perform complex problem investigation and resolution identifying hardware and software problems;
Log into the telephone system, adhering to the defined schedule;
Respond to all requests (by Email/Phone/Other) from our customers;
Process requests for service with in SLA while documenting all relevant details in the CRM Ticket system;
Coordinate with Field Engineer (FE) during onsite visits;
Secure and dispatch required parts for Service Cases;
Provide superior customer service to all our customers while remaining courteous and professional;
Follow up on service calls and keep them up-to-date at all times (respecting SLA);
Ensure that service calls are escalated to the incident manager when not meeting SLA;

What Sets You Apart:

High School Diploma or Technical Diploma (DEC or AEC);
CompTIA A+ is an asset;
Experience in a similar role or field (Call Center, Customer Service, Technical Support);
Minimum of 6 months experience with PC and Server hardware components;
Previous computer diagnostic and technical support experience is preferred;
Basic computer skills, including Microsoft Office programs;

Strong hardware troubleshooting skills;
Good knowledge of motherboards, CPUs, GPUs, RAMs, PSUs, Hard disk drives, NICs, RAID, Active/passive cooling solutions, ;

Strong interpersonal skills and ability to interact effectively with diverse populations;
Excellent organizational and time management skills;
High degree of self-motivation and ability to work with minimum supervision;
Ability to work a flexible schedule.

What’s In it For You:

Hybrid work model (3 days a week in office), supported by competitive benefits.
Comprehensive health benefits that ensure you and your family are covered for a wide range of medical needs.
Health Spending Account (HSA).
Employer-matched RRSP Program.
Paid Floater Days.
Our head office will soon relocate to a new, state-of-the-art facility in LaSalle, near the Lachine Canal. Designed to set new standards in sustainability, it reflects our commitment to responsible growth and innovation.

Immerse Yourself in the Hypertec Journey:

You think you are the right candidate for this role? We can’t wait to meet you! We look beyond the CV to discover real potential. Hit “Apply” and let’s discover it together!

About Hypertec

Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.

Through our five divisions - High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner - we help clients turn complex challenges into opportunities for sustainable growth. Trusted by leaders in AI, financial services, media & entertainment, healthcare, and the public sector, we serve clients in over 80 countries.

Recognized globally for innovation and sustainability, including our revolutionary immersion-born servers, we continue to deliver technology that makes a lasting difference.

Learn more at www.hypertec.com

Hypertec is an equal opportunity employer.

Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The agent will diagnose and troubleshoot hardware and firmware issues for clients via phone and email while maintaining accurate records in the CRM system. They will also coordinate with field engineers and ensure all service calls are resolved within established service level agreements.

Requirements

Candidates must possess a high school or technical diploma and at least 6 months of experience with PC and server hardware components. Strong interpersonal skills, hardware troubleshooting proficiency, and the ability to work a flexible schedule are required.

Skills

Hardware troubleshooting
Firmware diagnostics
Server support
Desktop support
Laptop support
Customer service
Technical support
CRM ticket system
Motherboard knowledge
CPU knowledge
GPU knowledge
RAM knowledge
PSU knowledge
Hard disk drive knowledge
NIC knowledge
RAID

Benefits

Comprehensive health benefits
Health spending account
Employer-matched RRSP program
Paid floater days

Visa sponsorship

Not detected in the job text

Keywords

Hardware Support
Firmware
Server
Desktop
Laptop
CRM
Field Engineer
SLA
CompTIA A+
Motherboards
CPUs
GPUs
RAMs
PSUs
Hard Disk Drives
NICs
RAID
Microsoft Office
Technical Support
Customer Service
Call Center
Troubleshooting
Hardware Components
Active/Passive Cooling

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Work requirements

Jobs in Canada