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Added 2 days ago
Senior Mining Engineer
JDS Energy & Mining
Vancouver, BC
The Senior Mining Engineer will support Project Managers by completing open pit and underground mine engineering, design, planning, and operating and capital cost estimation. The Senior…
Added 5 days ago
Windows Active Directory L3 Support Engineer
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
Full-time
Windows Active Directory L3 Support Engineer – NTLM, PowerShell, AD, LDAP Signing, Zero Trust, CyberArk
Added 2 days ago
Desktop Senior Engineer / Montreal, QC / Hybrid / FTE
AceStack
Montreal, QC
$120,000 to $140,000 CAD / year
Full-time
We are looking for a Senior Desktop Engineer with strong experience in End User Computing (EUC), desktop support, endpoint management, and virtual desktop technologies. The ideal candidate…
Added 2 days ago
ROV Technical Support Representative
Deep Trekker Inc.
Kitchener, ON
Full-time
…skilled and customer-focused professional to join our growing support team. As an ROV Technical Support Representative you will serve as a trusted point of contact for our customers and…
Added 3 days ago
Desktop Support Engineer
Leidos
Calgary, AB
Full-time
Leidos is seeking a Desktop Support Engineer based in Calgary, Canada. This role provides 2nd line desktop, hardware, software, network, and office infrastructure support for employees. The…
Added 2 days ago
QA Engineer- Salesforce Marketing Cloud (SFMC)
Tru
Halifax, NS
Full-time
We are looking for an experienced QA Engineer –Salesforce Marketing Cloud (SFMC) to support the testing and quality assurance of marketing technology solutions built on Salesforce Marketing…
Added 2 months ago
Sr. IT Support Engineer
Atellos Solutions
Engineer, BC
Full-time
As a Senior Network Operations Center Engineer, you will play a pivotal role in leading the design and maintenance of our intricate system environment, catering to both internal operations…
Added 3 days ago
Staff Product Security Engineer, Reviews
Okta
Toronto, ON
The Staff Product Security Engineer Opportunity
Added 4 days ago
SENIOR TECHNOLOGY SPECIALIST - VIRTUAL DESKTOP & LINUX PLATFORMS
BDC
Montreal, QC
Full-time
We are seeking a Senior Technology Specialist responsible for the delivery, automation, and operational support of enterprise Virtual Desktop Infrastructure (VDI) and Red Hat Enterprise…
Added 17 days ago
Tool & Fixture Designer
Wolf Steel Ltd
Barrie, ON
Full-time
…Work in close collaboration with R&D Designer, Manufacturing Engineer, Production Supervisors and Tool…
Added 3 days ago
Active Directory L3 Support Engineer
Apptoza Inc.
Toronto, ON
Contract
…services across production and disaster recovery environments. The engineer will manage domain controller expansion and replacement, improve authentication and directory security controls,…
Added 11 days ago
Full Stack Engineer
LanceSoft, Inc.
Calgary, AB
Contract
The Developer is responsible for project-team leadership, support and direction with business systems analysis, development and occasional maintenance support in an object/service-oriented…
Added 4 days ago
Senior Microsoft 365 Engineer- Identity & Security
Charger Logistics Inc
Brampton, ON
This is a senior hands-on technical role, not a desktop or end-user support position. The ideal candidate will be comfortable making configuration and security decisions, managing…
Added 4 days ago
Active Directory L3 Support Engineer
Net2Source (N2S)
Toronto, ON
$50 to $55 CAD / hour
Contract
Job Description: Active Directory L3 Support Engineer - NTLM, PowerShell, AD, LDAP signing, Zero Trust, CyberArk
Added 4 days ago
Technical Support Engineer
Soroc Technology
Toronto, ON
$50 to $60 CAD / hour
Contract
Soroc is seeking a Active Directory Support Engineer on contract for one of our banking clients in Toronto.
Added 4 days ago
Senior Microsoft 365 Engineer- Identity & Security
Charger Logistics Inc.
Brampton, ON
Full-time
This is a senior hands-on technical role, not a desktop or end-user support position. The ideal candidate will be comfortable making configuration and security decisions, managing…
Added 4 days ago
Active Directory Admin
LanceSoft, Inc.
Toronto, ON
$60 to $65 CAD / hour
Contract
…services across production and disaster recovery environments. The engineer will manage domain controller expansion and replacement, improve authentication and directory security controls,…
Added 4 days ago
CRM QA Engineer
Lontours Canada Limited
Toronto, ON
$80,000 to $102,000 CAD / year
Full-time
…and Quality Assurance, Applications Development, Applications Support, Enterprise Value Delivery and Engineering. The group identifies and develops technological strategies that support…
Added 4 months ago
Quality Engineer
Precinmac
Milton, ON
$28 to $30 CAD / hour
Full-time
Quality Engineer responsibilities include the development and maintenance of AS9100/ISO9001 QMS system. Other responsibilities will include the coordination of QC teams, resolution of…
Added 5 days ago
Desktop Engineer
Intellibee Inc
Tyner, SK
Full-time
…the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource…
Added 6 days ago
Software Developer/Engineer, Mobile Applications
RAD Torque Systems
Abbotsford, BC
Full-time
The Software Developer/Engineer, Mobile Applications will join our multidisciplinary engineering team to develop and maintain mobile applications that interact with RAD's intelligent torque…
Added 5 days ago
Senior Software Engineer
Zynga
Toronto, ON
The Senior Software Engineer on the Ad Monetization team is responsible for bringing interactive advertising experiences to life (such as mini-games, surveys, and more) by transforming…
Added 6 days ago
Software Developer/Engineer, Mobile Applications
RAD Torque Systems
Abbotsford, BC
$100,000 to $120,000 CAD / year
Full-time
The Software Developer/Engineer, Mobile Applications will join our multidisciplinary engineering team to develop and maintain mobile applications that interact with RAD's intelligent torque…
Added 5 days ago
EUC Desktop Support Engineer
Tata Consultancy Services
Toronto, ON
Full-time
Proficient in using IT support, system support, hardware troubleshooting, desktop support, Windows installation, printer troubleshooting, network support, hardware support, network printer…
Added 6 days ago
Deskside Support Technician
Hays
Richmond Hill, ON
Contract
We are seeking an experienced MS Customer Engineer to provide onsite end-user and desktop support services in a fast-paced manufacturing environment. The successful candidate will be…

Hypertec Group

Call Center Hardware Support Agent

Montreal, QC, H4S 1R3, Canada

Job type: Full-time
Posting language: English
Posted: Sep 14, 2026

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Original job description

Ready to take the next step in your career?

Join a global company shaping the future with technology that drives lasting impact.

Hypertec is seeking a Call Center Hardware Support Agent to join our Call Center team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.

We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do:

Innovation
Trust
Entrepreneurship
Customer Focus

What You’ll Be Contributing:

Diagnose and troubleshoot hardware issues (including firmware) reported by the client (by Email/ Phone/ Other);
Provides responsive, timely support to all of hardware and configuration problems escalated to the team;
Act as point of contact for server, desktop, and laptop support and troubleshooting for the client company;
Perform complex problem investigation and resolution identifying hardware and software problems;
Log into the telephone system, adhering to the defined schedule;
Respond to all requests (by Email/Phone/Other) from our customers;
Process requests for service with in SLA while documenting all relevant details in the CRM Ticket system;
Coordinate with Field Engineer (FE) during onsite visits;
Secure and dispatch required parts for Service Cases;
Provide superior customer service to all our customers while remaining courteous and professional;
Follow up on service calls and keep them up-to-date at all times (respecting SLA);
Ensure that service calls are escalated to the incident manager when not meeting SLA;

What Sets You Apart:

High School Diploma or Technical Diploma (DEC or AEC);
CompTIA A+ is an asset;
Experience in a similar role or field (Call Center, Customer Service, Technical Support);
Minimum of 6 months experience with PC and Server hardware components;
Previous computer diagnostic and technical support experience is preferred;
Basic computer skills, including Microsoft Office programs;

Strong hardware troubleshooting skills;
Good knowledge of motherboards, CPUs, GPUs, RAMs, PSUs, Hard disk drives, NICs, RAID, Active/passive cooling solutions, ;

Strong interpersonal skills and ability to interact effectively with diverse populations;
Excellent organizational and time management skills;
High degree of self-motivation and ability to work with minimum supervision;
Ability to work a flexible schedule.

What’s In it For You:

Hybrid work model (3 days a week in office), supported by competitive benefits.
Comprehensive health benefits that ensure you and your family are covered for a wide range of medical needs.
Health Spending Account (HSA).
Employer-matched RRSP Program.
Paid Floater Days.
Our head office will soon relocate to a new, state-of-the-art facility in LaSalle, near the Lachine Canal. Designed to set new standards in sustainability, it reflects our commitment to responsible growth and innovation.

Immerse Yourself in the Hypertec Journey:

You think you are the right candidate for this role? We can’t wait to meet you! We look beyond the CV to discover real potential. Hit “Apply” and let’s discover it together!

About Hypertec

Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.

Through our five divisions - High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner - we help clients turn complex challenges into opportunities for sustainable growth. Trusted by leaders in AI, financial services, media & entertainment, healthcare, and the public sector, we serve clients in over 80 countries.

Recognized globally for innovation and sustainability, including our revolutionary immersion-born servers, we continue to deliver technology that makes a lasting difference.

Learn more at www.hypertec.com

Hypertec is an equal opportunity employer.

Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic.

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More about this job

Responsibilities

The agent will diagnose and troubleshoot hardware and firmware issues for clients via phone and email while maintaining accurate records in the CRM system. They will also coordinate with field engineers and ensure all service calls are resolved within established service level agreements.

Requirements

Candidates must possess a high school or technical diploma and at least 6 months of experience with PC and server hardware components. Strong interpersonal skills, hardware troubleshooting proficiency, and the ability to work a flexible schedule are required.

Skills

Hardware troubleshooting
Firmware diagnostics
Server support
Desktop support
Laptop support
Customer service
Technical support
CRM ticket system
Motherboard knowledge
CPU knowledge
GPU knowledge
RAM knowledge
PSU knowledge
Hard disk drive knowledge
NIC knowledge
RAID

Benefits

Comprehensive health benefits
Health spending account
Employer-matched RRSP program
Paid floater days

Visa sponsorship

Not detected in the job text

Keywords

Hardware Support
Firmware
Server
Desktop
Laptop
CRM
Field Engineer
SLA
CompTIA A+
Motherboards
CPUs
GPUs
RAMs
PSUs
Hard Disk Drives
NICs
RAID
Microsoft Office
Technical Support
Customer Service
Call Center
Troubleshooting
Hardware Components
Active/Passive Cooling

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