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Added 1 day ago
Assistant Store Manager - Halifax Shopping Centre
Jobbe
Halifax, NS
Full-time
…coaching team members to maximize sales through needs-based service and strong product…
Added 3 days ago
Senior Manager, Demand Planning
Saputo Inc.
Orangeville, ON · Vaughan, ON · Georgetown, PE
Full-time
…accuracy, and support informed business decisions that maximize service levels while minimizing inventory risk and…
Added 2 days ago
Senior Manager, Demand Planning
Saputo Inc.
St. Marys, ON
Full-time
…accuracy, and support informed business decisions that maximize service levels while minimizing inventory risk and…
Added 2 days ago
IT Architect, Architecture & Analytics – Enterprise Analytics
Saputo Inc.
Mississauga, ON
Full-time
Accelerate business decision-making through scalable, high-performance data architectures that support near real-time analytics and self-service insights.
Added 2 days ago
Senior Manager, Demand Planning
Saputo Inc.
Georgetown, ON
Full-time
…accuracy, and support informed business decisions that maximize service levels while minimizing inventory risk and…
Added 3 days ago
Receptionist
LASIK MD
Edmonton, AB
Full-time
Working for LASIK MD (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of mission accomplished and a job well done. It is seeing…
Added 3 days ago
Woodlands Supervisor
Interfor
NS
Oversee and coach a group of various service contractors.
Added 3 days ago
Woodlands Supervisor
Interfor
Timmins, ON
Oversee and coach a group of various service contractors.
Added 4 days ago
Accounting Associate
Jones Healthcare Group
London, ON
$50,000 to $60,000 CAD / year
Full-time
Jones Healthcare Group – Where Innovation Meets Purpose!
Added 3 days ago
Warehouse Floater - Permanent Full-Time - Burlington, ON
Chit Chats
Burlington, ON
Full-time
The Warehouse floater position performs general warehouse work that involves the process of shipments, spot check, sort, consolidate load and document shipments with incredible accuracy and…
Added 3 days ago
Branch Floater - Permanent Full-Time - Toronto/GTA
Chit Chats
Toronto, ON
Full-time
We’re looking for a Branch Floater who brings positive energy, curiosity and care to everything they do.
Added 4 days ago
Customer Care Specialist
OEC Group (Canada)
Vancouver, BC
Full-time
Founded in 1984, OEC Group has built a global network that delivers optimal logistics intelligence, performance-driven strategies, and cost-effective solutions. Our commitment to innovation…
Added 4 days ago
IT Manager, Workplace Digital Solutions
Saputo Inc.
Mississauga, ON
Full-time
…reliability, and governance of workplace platforms. Monitor KPIs, service levels, and user feedback to drive continuous improvement and ensure a seamless digital…
Added 5 days ago
IT Manager, Workplace Digital Solutions
Saputo Inc.
Mississauga, ON · Georgetown, PE
Full-time
…reliability, and governance of workplace platforms. Monitor KPIs, service levels, and user feedback to drive continuous improvement and ensure a seamless digital…
Added 6 days ago
Call Center Hardware Support Agent
Hypertec Group
Montreal, QC
Full-time
Process requests for service with in SLA while documenting all relevant details in the CRM Ticket system;
Added 6 days ago
Electrician
Canadian Nuclear Laboratories
Chalk River, ON
Full-time
Preparing and maintaining service records, maintenance documentation, and equipment history records.
Added 6 days ago
Child and Youth Counsellor I, Safe Haven - 6275E
Starling Community Services
Kitchener, ON
Full-time
…Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than…
Added 6 days ago
R&D Technologist - Mechanical
Canadian Nuclear Laboratories
Chalk River, ON
Full-time
Collaborating with project teams, vendors, service providers, and compliance staff while providing technical updates, facility tours, and laboratory walkdowns.
Added 7 days ago
Customer Service Supervisor
LASIK MD
Calgary, AB
Full-time
Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is…
Added 6 days ago
Senior Systems Administrator - Infrastructure & Cloud
isgSearch
Toronto, ON · Greater Toronto Area, Canada
$120,000 CAD / year
Full-time
Owning the Windows Server environment end to end, including Active Directory, Group Policy, DNS and DHCP
Added 2 months ago
Receptionist
Vision Group
Calgary, AB
Part-time
Working at TLC Laser Eye Centre (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is…
Added 12 days ago
Technical Sales Representative- Eastern Ontario
Atlas Copco
Brockville, ON
Full-time
…independently and in collaboration with our internal support group in order to maximize sales of all oil free air products. Your strong interpersonal skills and ability to form relations…
Added 12 days ago
Technical Sales Representative- Eastern Ontario
Atlas Copco
Toronto, ON · North York, ON
Full-time
…independently and in collaboration with our internal support group in order to maximize sales of all oil free air products. Your strong interpersonal skills and ability to form relations…
Added 12 days ago
Technical Sales Representative- Eastern Ontario
Atlas Copco
Ottawa, ON
Full-time
…independently and in collaboration with our internal support group in order to maximize sales of all oil free air products. Your strong interpersonal skills and ability to form relations…
Added 16 days ago
Payroll Analyst
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
…analytical skills who is committed to delivering exceptional payroll service in a dynamic and collaborative…

Hypertec Group

Call Center Hardware Support Agent

Montreal, QC, H4S 1R3, Canada

Job type: Full-time
Posting language: English
Posted: Sep 14, 2026

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Original job description

Ready to take the next step in your career?

Join a global company shaping the future with technology that drives lasting impact.

Hypertec is seeking a Call Center Hardware Support Agent to join our Call Center team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.

We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do:

Innovation
Trust
Entrepreneurship
Customer Focus

What You’ll Be Contributing:

Diagnose and troubleshoot hardware issues (including firmware) reported by the client (by Email/ Phone/ Other);
Provides responsive, timely support to all of hardware and configuration problems escalated to the team;
Act as point of contact for server, desktop, and laptop support and troubleshooting for the client company;
Perform complex problem investigation and resolution identifying hardware and software problems;
Log into the telephone system, adhering to the defined schedule;
Respond to all requests (by Email/Phone/Other) from our customers;
Process requests for service with in SLA while documenting all relevant details in the CRM Ticket system;
Coordinate with Field Engineer (FE) during onsite visits;
Secure and dispatch required parts for Service Cases;
Provide superior customer service to all our customers while remaining courteous and professional;
Follow up on service calls and keep them up-to-date at all times (respecting SLA);
Ensure that service calls are escalated to the incident manager when not meeting SLA;

What Sets You Apart:

High School Diploma or Technical Diploma (DEC or AEC);
CompTIA A+ is an asset;
Experience in a similar role or field (Call Center, Customer Service, Technical Support);
Minimum of 6 months experience with PC and Server hardware components;
Previous computer diagnostic and technical support experience is preferred;
Basic computer skills, including Microsoft Office programs;

Strong hardware troubleshooting skills;
Good knowledge of motherboards, CPUs, GPUs, RAMs, PSUs, Hard disk drives, NICs, RAID, Active/passive cooling solutions, ;

Strong interpersonal skills and ability to interact effectively with diverse populations;
Excellent organizational and time management skills;
High degree of self-motivation and ability to work with minimum supervision;
Ability to work a flexible schedule.

What’s In it For You:

Hybrid work model (3 days a week in office), supported by competitive benefits.
Comprehensive health benefits that ensure you and your family are covered for a wide range of medical needs.
Health Spending Account (HSA).
Employer-matched RRSP Program.
Paid Floater Days.
Our head office will soon relocate to a new, state-of-the-art facility in LaSalle, near the Lachine Canal. Designed to set new standards in sustainability, it reflects our commitment to responsible growth and innovation.

Immerse Yourself in the Hypertec Journey:

You think you are the right candidate for this role? We can’t wait to meet you! We look beyond the CV to discover real potential. Hit “Apply” and let’s discover it together!

About Hypertec

Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.

Through our five divisions - High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner - we help clients turn complex challenges into opportunities for sustainable growth. Trusted by leaders in AI, financial services, media & entertainment, healthcare, and the public sector, we serve clients in over 80 countries.

Recognized globally for innovation and sustainability, including our revolutionary immersion-born servers, we continue to deliver technology that makes a lasting difference.

Learn more at www.hypertec.com

Hypertec is an equal opportunity employer.

Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic.

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More about this job

Responsibilities

The agent will diagnose and troubleshoot hardware and firmware issues for clients via phone and email while maintaining accurate records in the CRM system. They will also coordinate with field engineers and ensure all service calls are resolved within established service level agreements.

Requirements

Candidates must possess a high school or technical diploma and at least 6 months of experience with PC and server hardware components. Strong interpersonal skills, hardware troubleshooting proficiency, and the ability to work a flexible schedule are required.

Skills

Hardware troubleshooting
Firmware diagnostics
Server support
Desktop support
Laptop support
Customer service
Technical support
CRM ticket system
Motherboard knowledge
CPU knowledge
GPU knowledge
RAM knowledge
PSU knowledge
Hard disk drive knowledge
NIC knowledge
RAID

Benefits

Comprehensive health benefits
Health spending account
Employer-matched RRSP program
Paid floater days

Visa sponsorship

Not detected in the job text

Keywords

Hardware Support
Firmware
Server
Desktop
Laptop
CRM
Field Engineer
SLA
CompTIA A+
Motherboards
CPUs
GPUs
RAMs
PSUs
Hard Disk Drives
NICs
RAID
Microsoft Office
Technical Support
Customer Service
Call Center
Troubleshooting
Hardware Components
Active/Passive Cooling

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